DUCATI Complaints

TL* THE CONTACT OWNS A 2011 DUCATI DIAVEL. THE CONTACT STATED THE BOLTS THAT HOLD THE REAR TAIL LIGHT ASSEMBLY IN PLACE CAME LOOSE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND A REPLACEMENT ASSEMBLY WAS ORDERED. THE DEALER DID NOT SAY WHAT MAY HAVE CAUSED THE BOLTS TO FAIL. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK BECAUSE THE LIGHT ASSEMBLY RESTED ON THE TAIL PIPE AND MELTED. THE FAILURE AND CURRENT MILEAGE WAS 400. LIGHTS ASSEMBLY HELD TO BIKE BY WIRES ONLY. UPDATED 09/29/2011 *LN *TR

2010 DUCATI STREETFIGHTER FUEL TANK FAILURE, EXPANSION AND BIKE STOPPED RUNNING WHILE ON HIGHWAY. ALMOST GOT REARENDED WHEN POWER WAS LOST. DEALER SAID ETHANOL GAS CAUSED THE PLASTIC FUEL TANK TO DEGRADE, EXPAND AND FAIL. HANDLE BARS NOW HIT THE TANK ALSO. *TR

TL* THE CONTACT OWNS A 2007 DUCATI SPORT CLASSIC 1000 MOTORCYCLE. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE FUEL TANK WAS ABNORMALLY STRETCHED DUE TO FUEL LINE TENSION. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 07V017000 (FUEL SYSTEM, GASOLINE: DELIVERY: HOSES, LINES/PIPING, AND FITTINGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO REFERRED THE CONTACT TO AN AUTHORIZED DEALER FOR SERVICE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 3,600.

ONE DAY RIDING HOME FROM WORK I STARTED TO FEEL LIKE MY KNEE WAS BURNING. I LOOKED DOWN TO MY LEFT KNEE AND SAW THAT IT WAS GETTING WET AND WAS BURNING FROM SOMETHING HOT. PULLED OVER AND SAW THAT I WAS LEAKING COOLANT. THE COOLANT LOOKED LIKE IT WAS COMING OUT OF THE COOLANT HOSE. I HAD THE MOTORCYCLE TOWED TO THE DEALER SHIP THAT I WORK AT. I REMOVED THE FAIRING TO CHECK WHERE IT WAS LEAKING FROM. SAW THAT IT WAS LEAKING OUT OF THE RADIATOR. TRIED TO GET SOME HELP FROM THE LOCAL DEALER AND THEY JUST KEPT TRYING TO SAY THAT IT WAS MY FAULT. THE FIRST THING THEY TOLD ME IS THAT IT WAS A STONE THAT HIT THE RADIATOR. WHEN THEY TOLD ME ABOUT THE STONE I WANTED THEM TO SHOW ME WHERE THE STONE HIT BUT THEY COULDN'T SHOW IT TO ME AND BEFORE TAKING THE BIKE DOWN TO THE DEALER I HAD THE RADIATOR PRESSURE TESTED AND FOUND OUT THAT IT WAS LEAKING FROM THE LEFT UPPER HANGER SPOT WELD. AFTER THEY COULDN'T SHOW ME I TOLD THEM THAT I HAD IT PRESSURE TESTED AND IT SEEMED TO MAKE THEM MAD AND THEN THEY STARTED TO SAY THAT I DROPPED THE BIKE AND I ASKED THEM THE SAME THING AS BEFORE AND THEY COULDN'T SHOW ME WHERE IT HAD SIGNS THAT IT HAD FALLEN. THEN THEY SEEMED TO GET EVEN MORE MAD. I CALLED DUCATI OF NORTH AMERICA AND TOLD THEM WHAT HAD HAPPEN AND THEY TOLD ME THAT THEY WERE SORRY FOR WHAT HAPPENED AND THAT THEY WOULD HELP ME OUT BUT THAT I HAD TO TAKE IT BACK TO THAT DEALER SO THEY COULD CHECK IT OUT AGAIN. BUT I WASN'T GOING TO HAVE IT TOWED DOWN THERE AGAIN AT THAT POINT I COULD'VE BOUGHT A NEW RADIATOR. WHEN THIS HAPPENED IN MARCH I LOOKED UP THE PRICE FOR A NEW ONE AND IT WAS $548 AND NOW ITS GONE UP TO $948 AND THE PART NUMBER HAS CHANGED TO 54840742B FROM 54840741B. EVEN WHEN I TALKED TO THE PERSON AT DUCATI HE TOLD ME THAT THEY KNEW THAT THERE WAS A PROBLEM WITH THE RADIATORS THAT ARE IN THE 1098 AND THE 848. AND AS FOR MY KNEE I HAD TO BUY A BURN CREAM SO IT WOULDN'T HURT FROM THE BURN AND THE GLYCOL IN THE COOLANT. *TR

TL* THE CONTACT OWNS A 2009 DUCATI 848 MOTORCYCLE. THE CONTACT STATED THAT THE TEMPERATURE GAUGE DISPLAYED A READING OF 205 DEGREES AS HE NOTICED COOLANT FLUID LEAKING FROM THE RADIATOR. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT COOLANT FLUID WAS LEAKING FROM A SPOT WELD ON THE LEFT SIDE HANGER. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 22,500. THE VIN WAS UNAVAILABLE.

I HAVE A WARPED/EXPANDING GAS TANK ON A 2007 DUCATI MONSTER 695 MOTORCYCLE. *TR

TL* THE CONTACT OWNS A 2006 DUCATI MTS 620 MOTORCYCLE. THE CONTACT STATED THAT THE FUEL TANK WAS EXPANDING TO THE POINT WHERE THE TANK WAS OVERLAPPING OTHER COMPONENTS OF THE ENGINE. THE CONTACT BELIEVED THE FAILURE TO BE CAUSED BY ETHANOL IN THE FUEL THAT WAS CAUSING THE PLASTIC FUEL TANK TO EXPAND. IN ADDITION, THE CONTACT STATED THAT THE SEAT WAS INCORRECTLY SIZED. THE MOTORCYCLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500.

THE REAR BRAKE REPEATEDLY FAILS PRESUMABLY DUE TO AIR IN THE SYSTEM. I HAVE HAD THE BRAKE BLED 6 TIMES NOW SINCE SEPTEMBER 2010 (4 TIMES BY THE SERVICE DEALER). ONCE THE BRAKE IS BLED IT FAILS AGAIN AFTER APPROXIMATELY 200 MILES. I BELIEVE THIS TO BE A DANGEROUS SITUATION AND NETHER THE DEALER NOR THE MANUFACTURER HAVE PROVIDED ME A SOLUTION. *TR

TL* THE CONTACT OWNS A 2008 DUCATI 848 MOTORCYCLE. THE CONTACT STATED THAT THE RADIATOR WAS LEAKING ABNORMALLY FROM THE REAR. THERE WAS NO ROAD HAZARD THAT CAUSED THE RADIATOR TO FAIL. THE CONTACT STATED THAT THE VEHICLE WOULD BE TAKEN TO THE DEALER WITHIN THE NEXT TWO DAYS FOR INSPECTION AND POSSIBLE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 3,600.

I OWN A 2005 DUCATI S2R 800 MOTORCYCLE. MY FUEL TANK HAS EXPANDED BEYOND THE POINT WHERE THE PAINT HAS STARTED TO CRACK AND IT HAS BECOME DIFFICULT TO OPEN THE LATCH TO GET ACCESS TO THE BATTERY AND OTHER COMPONENTS. I HAVE ALREADY HEARD THAT THIS IS NOT AN UNCOMMON ISSUE WITH CERTAIN DUCATI FUEL TANKS. DUCATI HAS REFUSED TO COVER THE TANK DAMAGE AND AFTER SPEAKING WITH THE MECHANIC, HE TOLD ME THAT THE TANK WILL CONTINUE TO EXPAND AND POSSIBLY LEAK MORE GASOLINE AS TIME GOES ON. I DON'T WANT TO IMAGINE WHAT COULD POSSIBLY HAPPEN AS THE TANK CONTINUES TO EXPAND AND GASOLINE CONTINUES TO LEAK. *TR