DUCATI Complaints

MY MOTORCYCLE HAS A PLASTIC GAS TANK WHICH HAS BEGUN TO EXPAND. THE OUTSIDE DIMENSIONS OF THE TANK HAVE INCREASED AND IT NOW DOES NOT SIT CORRECTLY IN THE FRAME, THE HANDLEBARS HIT IT ON TURNING, AND IT PRESSES AGAINST THE IGNITION SWITCH. PREVIOUSLY IT OPENED AND CLOSED WITHOUT PROBLEMS, NOW I HAVE TO WEDGE IT AGAINST THE IGNITION SWITCH TO CLOSE IT. THE RUBBER MOUNTS NO LONGER SIT ON THE FRAME CORRECTLY. I HAVE NOT SIGNIFICANTLY MODIFIED MY MOTORCYCLE. I TOOK THE BIKE TO THE DEALER WHO SUBMITTED A CLAIM TO DUCATI NORTH AMERICA (THE IMPORTER/FACTORY) AND THEY REPLACED THE TANK. I AM VERY CONCERNED AS TO THE SAFETY OF THIS MOTORCYCLE NOW. THE TANK'S SWELLING HAS MADE IT SO THE HANDLEBARS DO NOT TURN CORRECTLY. IF THE TANK SWELLS ENOUGH, IT WILL SPLIT OPEN AND I AM CONCERNED THIS WILL HAPPEN WHILE I AM RIDING. ALTHOUGH DUCATI OF NORTH AMERICA HAS REPLACED MY TANK UNDER THE 5 YEAR EMISSIONS WARRANTY, MY BIKE IS AN '05, WHAT WILL HAPPEN IF/WHEN THE TANK SWELLS AGAIN. NO MORE WARRANTY AND I WILL BE FORCED TO REPLACE ITEM AT MY EXPENSE. *TR

MY MOTORCYCLE HAS A PLASTIC GAS TANK WHICH HAS BEGUN TO EXPAND. THE OUTSIDE DIMENSIONS OF THE TANK HAVE INCREASED AND IT NOW DOES NOT SIT CORRECTLY IN THE FRAME, THE HANDLEBARS HIT IT ON TURNING, AND IT PRESSES AGAINST THE IGNITION SWITCH. PREVIOUSLY IT OPENED AND CLOSED WITHOUT PROBLEMS, NOW I HAVE TO WEDGE IT AGAINST THE IGNITION SWITCH TO CLOSE IT. THE RUBBER MOUNTS NO LONGER SIT ON THE FRAME CORRECTLY. I HAVE NOT SIGNIFICANTLY MODIFIED MY MOTORCYCLE. I TOOK THE BIKE TO THE DEALER WHO SUBMITTED A CLAIM TO DUCATI NORTH AMERICA (THE IMPORTER/FACTORY); THE FIRST DEALER REFUSED TO REPLACE THE TANK (AFTER CONSIDERING IT FOR A FEW MONTHS) AND THE SECOND DEALERSHIP IS PLANNING TO REPLACE IT AND HAS A TANK ON ORDER, BUT TOLD ME THE WAIT MAY BE UP TO TWO MONTHS. THE SECOND DEALERSHIP SAID THAT MY MOTORCYCLE WAS THE WORST EXAMPLE THAT THEY HAVE SEEN SO FAR OF THIS PROBLEM ON THIS MODEL MOTORCYCLE. I AM VERY CONCERNED AS TO THE SAFETY OF THIS MOTORCYCLE NOW. THE TANK'S SWELLING HAS MADE IT SO THE HANDLEBARS DO NOT TURN CORRECTLY. IF THE TANK SWELLS ENOUGH, IT MIGHT SPLIT OPEN AND I AM CONCERNED THIS COULD HAPPEN WHILE I AM RIDING. THIS PROBLEM HAS BEEN ONGOING SINCE OCTOBER 2009 AND CONTINUES TO GET WORSE OVER TIME. MY MOTORCYCLE IS A 2007 DUCATI MONSTER 695 (THIS MODEL IS NOT LISTED IN YOUR FORM). *TR

MY MOTORCYCLE HAS A PLASTIC GAS TANK WHICH HAS BEGUN TO EXPAND. THE OUTSIDE DIMENSIONS OF THE TANK HAVE INCREASED AND IT NOW DOES NOT SIT CORRECTLY IN THE FRAME, THE HANDLEBARS HIT IT ON TURNING, AND IT PRESSES AGAINST THE IGNITION SWITCH. PREVIOUSLY IT OPENED AND CLOSED WITHOUT PROBLEMS, NOW I HAVE TO WEDGE IT AGAINST THE IGNITION SWITCH TO CLOSE IT. THE RUBBER MOUNTS NO LONGER SIT ON THE FRAME CORRECTLY. I HAVE NOT SIGNIFICANTLY MODIFIED MY MOTORCYCLE. I TOOK THE BIKE TO THE DEALER WHO SUBMITTED A CLAIM TO DUCATI NORTH AMERICA (THE IMPORTER/FACTORY) AND THEY REFUSED TO REPLACE THE TANK... I AM VERY CONCERNED AS TO THE SAFETY OF THIS MOTORCYCLE NOW. THE TANK'S SWELLING HAS MADE IT SO THE HANDLEBARS DO NOT TURN CORRECTLY. IF THE TANK SWELLS ENOUGH, IT WILL SPLIT OPEN AND I AM CONCERNED THIS WILL HAPPEN WHILE I AM RIDING. *TR

MOTORCYCLE: LOOSE FUEL TANK DUE TO EXPANSION OF THE TANK. I HAVE A 2009 DUCATI SPORT CLASSIC 1000 AND WAS MADE AWARE TODAY AT THE DEALER THAT THE GAS TANK HAS EXPANDED TO THE POINT WHERE IT SO LOOSE THAT IT VIRTUALLY LIFTS OFF THE BIKE. THIS IS CLEARLY A DANGEROUS CONDITION BUT NO RECALL HAS BEEN ISSUED AND DUCATI HAS NOT INFORMED ME OF THIS KNOWN PROBLEM. A NEW TANK IS BEING ORDERED UNDER WARRANTY BUT IT IS EXACTLY THE SAME COMPONENT SO THE NEW TANK WILL EVENTUALLY EXPAND AS WELL. APPARENTLY THE COST OF THE TANK IS OVER $2000 SO ONCE MY WARRANTY EXPIRES THIS IS A COST I WILL HAVE TO BEAR. PARTS ARE ON BACKORDER FOR SEVERAL MONTHS SO THIS DANGEROUS CONDITION WILL HAVE TO PERSIST FOR AN EXTENDED PERIOD OF TIME. THERE MAY APPARENTLY BE A SOLUTION TO SPRAY THE INSIDE WITHSOME TYPE OF EPOXY BUT I AM NOT WILLING TO BEAR THE $250 COST OF DOING THAT. *TR

EXPANDING/SPREADING GAS TANK ON 2008 DUCATI SPORT 1000 S. TANK IS BECOMING DEFORMED MORE INCREASINGLY.*CW

DEAR SIR/MADAM- MY 2005 DUCATI MONSTER S2R HAS DEVELOPED A SERIOUS ISSUE WITH THE GAS TANK. THE TANK IS PLASTIC (FIRST YEAR DUCATI UTILIZED A PLASTIC TANK DESIGN) AND HAS DEVELOPED WHAT CAN ONLY BE DESCRIBED AS LARGE "BLISTERS" ON THE SURFACE OF THE TANK. ALSO, THE TANKS OVERALL SIZE HAS SIGNIFICANTLY INCREASED, AS IF IT IS SWELLING. SO MUCH SO IN FACT, THAT THE RUBBER MOUNTS THAT SUPPORT THE TANK ON THE FRAME NO LONGER LINE UP WITH THE FRAME BUT RATHER HANG OFF OF IT, PLACING WHAT I WOULD PRESUME TO BE UNDUE PRESSURE ON THE SMALL LATCH THAT SECURES THE TANK TO THE FRAME. I AM CONCERNED THAT AT SOME POINT IN THE FUTURE, THIS DISTORTED TANK SHAPE WILL LEAD TO A FAILURE OF THE TANK TO CONTAIN THE FUEL OR THAT THE TANK WILL COME OFF WHILE RIDING. *TR

THE FUEL TANK ON MY DUCATI MOTORCYCLE IS SPREADING AND HAS FALLEN OFF INTO FRAME MOUNT ON THE LEFT SIDE AND IS COMING CLOSE TO FALLING OFF ON THE RIGHT SIDE. THIS IS A COMMON PROBLEM ON THE SPORTCLASSIC SERIES. THERE IS A POTENTIAL FOR DEFORMATION AT THE FUEL PUMP SUMP. I'M WORRIED ABOUT LEAKS AND THE POTENTIAL FOR FIRE. *TR

I PURCHASED A BRAND NEW DUCATI MONSTER 696 MOTORCYCLE SEPTEMBER 12 2009 FROM ATLANTA MOTOR WORLD 1275 UPPER HEMBREE RD ROSWELL, GA 30076 770-664-0820 WWW. ATLANTAMOTORWORLD.COM. THE INSTRUMENT PANEL IS DIGITAL AND BEGAN FOGGING UP WITHIN THE FIRST WEEK OF MY OWNING IT. THIS BIKE HAS NEVER BEEN WET NOR HAS IT BEEN WASHED. IT IS ALWAYS IN THE GARAGE. THE DEALER MECHANIC SAID HE HAD NEVER HEARD OF SUCH A THING WHEN IN FACT HE PERSONALLY REPLACED TWO PANELS FOR A CUSTOMER NAMED ERIC HUFFMAN, WHO HAD THIS PROBLEM WITH TWO OF HIS DUCATIS. THE DEALER PROMISED IT WAS UNDER WARRANTY AND DUCATI NORTH AMERICA WOULD REPLACE IT IN ALL LIKELIHOOD. THE TECH SAID HE WOULD CALL DUCATI NA AND ASK WHAT TO DO AND HE FAILED TO CALL ME BACK. I FOUND OUT FROM MR HUFFMAN THAT HIS DUCATIS EXPERIENCED THE SAME PROBLEM AND THE DEALER REPLACED THEM. NOT WITHOUT A FIGHT WITH DUCATI NORTH AMERICA. I CALLED THE DEALER AFTER A MONTH OF HEARING NOTHING FROM THEM REGARDING MY QUERY. THEY SAID THEY WOULD FIX IT ONLY TO CALL BACK AND SAY DUCATI NA SAID THEY DO NOT WARRANTY WEATHER RELATED ISSUES SUCH AS FOGGING INSTRUMENT PANELS. IN A SEARCH DONE ON THE WEB I HAVE FOUND COUNTLESS PEOPLE ACROSS THE US & INTERNATIONALLY WHO HAVE REPORTED THE SAME PROBLEM. DUCATI NA REFUSES TO FIX MOST OF THEM AND THE ONES THEY DO HAVE NO RHYME OR REASON. MANY HAVE REPORTED RUSTING IN THE PANEL AND RENDERING THE DIGITIZED WORKS USELESS ONCE RUST SETS IN. DUCATI RECOMMENDED THE DEALER DRILL A HOLE IN THE BACK OF THE POD WHICH WOULD CAUSE THE WARRANTY TO VOID AS WELL AS TAKING IT APART TO CLEAN IT. THEY EVEN SAID I WAS EXPECTED TO PAY THE DEALER FOR THE "FIX" AND THE DEALER SAID THEY WOULD NOT CHARGE ME OUT OF FAIRNESS. REALLY? WHY WOULD I PAY FOR SOMETHING THAT IS CLEARLY A DEFECT? DEALER MANAGER, SEAN, SAID HE WOULD CONTACT THEM DUCATI NA AGAIN FOR ME AS PER MY INSISTENCE, THOUGH HE TOLD ME IT WAS MY PLACE TO DO SO BECAUSE IT WAS "OUT OF HIS HANDS". I HAVE NOT HEARD FROM HIM IN OVER 2 WKS POST DISCUSSION. *TR

FUEL TANK HAS EXPANDED AND WARPED. IT CANNOT BE REMOVED AND REINSTALLED AS REQUIRED TO SERVICE MOTORCYCLE. DEALER HAS DECLINED TO REPLACE TANK UNDER WARRANTY. *TR

FUEL TANK SPREADING AND DEFORMING. FUEL TANK NO LONGER CONNECTED TO MOTORCYCLE FRAME. FUEL TANK IS LOOSE AND LIFTS OFF OF BIKE WHEN RIDING OVER BUMPS. *TR