FLEETWOOD Complaints

On [XXX], after arriving at our campground in Tok, Alaska, the main entry-door latch/handle on our 2023 Fleetwood Bounder motorhome failed completely. I parked the motorhome in front of the campground office. When I attempted to open the main entry door by lifting the door handle, the handle broke off and came completely into my hand. The door would no longer open. There were four people inside the motorhome, and none of us could open the main entry door. We were effectively trapped inside the RV through the primary entrance. Because we could not open the door, I climbed out through the passenger-side window so that I could get outside and retrieve tools. While climbing out of the window, I fell and injured my leg and back. After getting up, I went to the motorhome’s tool compartment and retrieved a screwdriver. I then passed the screwdriver through the window to my friend, who was still inside the motorhome. Since the main door could not be opened using the broken handle, my friend had to remove the screws securing the inside door latch/handle assembly. When those screws were removed, the assembly came apart and the internal components became loose. This disassembly was necessary so that we could gain access to the internal latch mechanism. My friend was then able to manually pull one of the internal latch components, which finally released the door and allowed us to open it. The latch assembly and its components were subsequently removed from the door. We have saved the broken handle, the latch assembly, and all of the loose internal components. Nothing has been discarded, and we also have photographs documenting the failed parts. The duct tape currently visible on the door is only being used to cover the opening left after removal of the latch assembly. It is not being used to repair the latch or hold the latch mechanism together. After the incident, I contacted two service people in Tok, Alaska seeking assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B

The contact owns a 2014 Fleetwood Excursion Motorhome built on a 2014 Freightliner XC-S Straight Rail Rear Engine Motor Home Chassis. The contact stated that while driving at an undisclosed speed and making a turn, the motorhome made an abnormal sound. The contact later discovered that the two brackets that attached the motorhome frame to the chassis had detached. The motorhome was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000.

The contact owns a 2022 Fleetwood Frontier RV. The contact stated that while driving at an undisclosed speed, the passenger’s side window located next to the entry door was loosened and exposed. The window was a single-pane, frameless model measuring approximately 24X12 inches, which opened from the bottom by a cranking mechanism. Although the window was cranked shut, the wind pressure caused the window to shake violently, almost ripping the window from the frame of the RV. The entry door was not properly fitted to the body of the RV. The contact stated that the cargo bay doors located at the rear of the RV were loosened and unstable. Upon inspection, the contact discovered that the rear bay doors were constructed out of particle board and had only one screw holding the door in place. The contact stated that the doors were exposed to the elements, completely open to the engine compartment, and showed signs of water intrusion. Additionally, the contact stated that none of the exterior doors or door hinges were properly sealed. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 36,000.

What component failed & is it available for inspection? Multiple critical safety systems failed, and the vehicle is available for inspection. Primary failures include the main entry door lock assembly and a complete electrical power failure to the LP propane safety leak detector. Secondary failures include malfunctioning front hood locks, a defective propane tank refueling sensor, and a cracked factory water heater weld. How was safety put at risk? The main entry door lock assembly failed mechanically, physically trapping occupants inside the living coach with no mechanical release and forcing an emergency window escape. This same door mechanism unlatched and swung completely open while transit on public highways, creating an extreme crash/ejection hazard. Additionally, the total electrical failure to the LP propane detector left occupants with zero protection or warning against toxic or explosive gas leaks. Has the problem been reproduced/confirmed by a dealer? Yes. All ongoing mechanical and structural failures have been thoroughly documented and confirmed across multiple repair visits by Camping World RV Sales. Furthermore, the electrical propane detector failure and structural roof compromises were explicitly reproduced and confirmed via an independent 45-point safety inspection. Has the vehicle or component been inspected…? Authorized dealer technicians have extensively inspected and documented these safety defects during multiple detentions totaling over 220 cumulative days out of service. The manufacturer (REV Group) has been formally served a legal demand letter regarding these structural and life-safety failures. Were there any warning lamps…? A chronic Chassis Check Engine Light first appeared in July 2023. However, the critical life-safety failures—the mechanical door lock trapping occupants/opening in transit and the complete power failure to the LP propane leak detector—occurred suddenly without any prior warning lamps or diagnostic symptoms.

The Opti-View Digital Dash module began delaminating causing cracks in the screen. This made it difficult to impossible to read the dashboard gauges including speedometer, tachometer, fuel gauge & other operating gauges. I had to replace the dash module in order to safely operate the vehicle. I understand this is a common problem with the Freightliner Custom Chassis that the motorhome is built on.

At speed, on an interstate highway, a front right wheel bearing failure occurred. Vehicle was safely stopped and had to be towed to a Ford repair facility. Replacement of front right wheel bearings, hub, spindle assembly, brake caliper and pads were needed to fix the damage. Vehicle had less than 32000 miles and does not sit for long periods.

The Dashboard Module provided by MEDALLION INSTRUMENTATION SYSTEMS Part# 66-02439-000 on the Freightliner Chassis is delaminating causing the critical gauges to become difficult to read. Additionally the screen will unexpectedly dim causing additional readability. I consider this to be a potential safety issue as it is unknown if and when the screen may go entirely blank. I have contacted Freightliner and they will not warranty the part even though it appears they own Medallion and this part is proprietary. There apparent fix is a $6,000 replacement which is 2.5% of the cost of the motorhome. In the photos attached I do not have a photo of the dimming screen since this would be a safety issue to snap a picture while driving

I purchased 2025 Fleetwood Bounder on 8/9/2025 , it has had multiple repairs since date of purchase. main concern is loose passenger seat. Because i've had extended loss of use due to ongoing repairs, the dispute resolution Administrator told me my RV was safe to use while awaiting passenger seat replacement. That is false( FMVSS ) I have not had use of my RV since day of purchase over 6 months ago. Rev Group does not want to give me a replacement, so they suggested I continue to use it even though it is unsafe. I reported the issue 8/12/2025, I believe it was miscommunicated therefor it was not recorded until 11/17/25, however replacement was not ordered until 2/3/2026

When I went to change out the headlight bulb, I found the wiring to both headlights were cracked, sheathing missing, bare wires exposed. This poses a fire hazard to the vehicle and occupants.

My right rear inside tire valve stem will not allow air into it. Most likely an valve extension is faulty. The risk could result with air escaping. I Had serviice done on 7/21/2025. The service could only get some air in. Notable. They could read current presure. See service report.