2021 FORD BRONCO SPORT Complaints

The contact owns a 2021 Ford Bronco. The contact stated that while driving at 80 MPH, a warning message displayed reading "Service charging system soon", after which the infotainment system intermittently functioned properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the alternator harness. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA campaign 24V267000 (Electrical System, Power Train); the VIN was included and the vehicle had already been repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 36,000.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while her daughter was starting the vehicle, there was a loud sound before the vehicle lost power. The vehicle was taken to the dealer where it was diagnosed and determined that the battery needed to be replaced. The battery was replaced, and the vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 45,500.

[XXX]. about 3 months ago my wife started to smell what she referred to as raw gas odor in the cabin of car. took it to dealership, nothing found. then again complaint of odor in cabin. nothing found. then again smell in cabin. nothing found. I drove the car 40, mils. on errons. had a after oil smell like a oil breather was disconnected. dealership nothing found. wife it smells bad in cabin of car. my truck went in for service, I took the bronco to work, had to have the windows rolled down. on the way home it was real bad. called Ford Moter company. was told to take to another dealer. called our dealer asked for the owner. not around asked for number 2 he was told him we were done. he said he would find the problem. he did the catalytic converter had a crack somewhere. I had to drive with the window down. I am a professional truck driver with over 3 million miles. what if this happened to a mom with kids in the dead of winter. the bronco will be picked up tomorrow after several complaints and several months. I have a case # from the motor company [XXX] . the last may be an [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford Bronco Sport. The contact stated that while her son was at a stopped at a traffic light, the vehicle shut off without warning, and started to roll backwards. The contact's son applied the parking brake and later restarted the vehicle. The contact stated that upon restarting the vehicle, several warning lights illuminated. The vehicle was taken to the dealer and the contact was informed that the battery was drained. The vehicle was repaired under NHTSA Campaign Number: 24V267000 (ELECTRICAL SYSTEM, POWER TRAIN); however, the contact expressed concern that the same failure might return. The contact also stated that while driving at various speeds, an audible warning chime was coming from the vehicle with the temperature gauge was hot(H). The vehicle was taken to an independent mechanic where coolant was added; however, the failure returned. The vehicle was later taken to a dealer where the water pump was replaced. The contact stated that the failure recurred twice. The manufacturer was notified of the failure and the contact was given a case number. The vehicle was not repaired. The failure mileage was approximately 57,000.

As I was driving the vehicle it lost all power. Nothing on it worked, including the locks and windows. It turns out that the warning system that my battery was low wasn’t functioning and my battery was down to 5%. If I had gotten notice I could have replaced the battery prior to the car literally bricking as I was driving it on a busy city street.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while his wife was driving at an undisclosed speed, the engine seized. The contact's wife attempted to restart the vehicle; however, the vehicle failed to start as intended. In addition, the contact stated that the failure occurred on a busy freeway. The contact stated that a Police Officer assisted the contact's wife due to the failure. The vehicle was towed to a business parking lot and was then towed to the dealer and was diagnosed with battery failure. The vehicle was repaired. The contact stated that the battery control module and the power control module were previously recalibrated under NHTSA Campaign Number: 24V267000 (Electrical System, Power Train). The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

My 2021 Bronco Sport suddenly died on [XXX]. The parking brake engaged unexpectedly, locking all four brakes and resulting in a significant skid mark. An error message flashed: “Park Not Available. Apply Park Brake Before Exiting,” and the park gear light blinked. I turned off the engine again, but the car was dead when I tried to restart it. After getting a jump start, the car turned on. However, the parking brake engaged again shortly after. I was able to drive it off the road. My wife, a research librarian, found that many others have reported issues related to “Sudden Death Syndrome." See below. [XXX] [XXX] ). The car was towed from PA, where we were visiting, to Stanford Ford, where we purchased it on [XXX]. On 11/13, the dealership told us there was a short circuit in the wiring connected to the solenoid and estimated $900.00 for labor. At noon on 11/15, the technician was test-driving the car. By 4:17 PM, I was told it was ready. 5 min. later, they told me it wasn't ready due to another issue. At 11:15am on 11/18, we were informed the issue was a short circuit in the transmission, costing $13,000. How is that possible? The car is only three years old! We've faced many recalls with this car, the last just this past August, but the most dangerous issue is the unexpected engagement of the parking brakes, causing chaotic behavior. Given the number of similar incidents, it's hard to believe there hasn't been a recall. We could have been injured or even killed if we had been driving over 40 mh and driving in heavy traffic, or worse, on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 24V267000 (ELECTRICAL SYSTEM, POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the parts would become available. The contact stated while the vehicle was parked and attempting to start the vehicle, the vehicle failed to start. The contact stated that there was smoke coming from the engine compartment. The Fire Department was called, and the engine temperature was checked inside and outside the vehicle and it was determined that the engine had overheated. The vehicle was towed to the dealer to be diagnosed and it was determined that the water pump was leaking, the alternator had overheated, and the battery had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 32,468.

My vehicle was emitting fumes into my vehicle and making a strange noise. When I took it to the dealership they tested the emissions/catalytic converter and fuel injectors. Which all showed no issues. When investigating further, they found that the weld on the catalytic converter had broke and was causing an unstable catalytic converter. Service manager reported to me that he felt this was definitely a manufactured defect and said if I hit a bear that shouldn’t have been an issue. No bear was hit and there was NO incident at all. Just driving to and from work.

The contact owns a 2021 Ford Bronco Sport. The contact stated that upon attempting to start the vehicle, the vehicle failed to start and was jumpstarted. The message "Battery Saver Mode" was displayed on the infotainment system screen. Additionally, the contact stated that failure had caused the engine auto Start-Stop system to become inoperable, causing the engine to not restart automatically while attempting to resume driving from a complete stop. The contact stated that she had deactivated the engine auto Start-Stop system. The contact stated that upon accelerating from a complete stop, the vehicle hesitated to respond. The vehicle was taken to Advance Auto, where the battery was tested, and the contact was informed that the battery was in good condition and did not need to be replaced. The vehicle was taken to the dealer, where the battery replacement was recommended; however, the dealer informed the contact that there was no guarantee that the battery replacement would correct the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 49,000.