2021 FORD BRONCO SPORT Complaints

I took my vehicle in to have the flash system updated to pass the emissions test for Louisiana. Ford charged me over $200 for a failure on that system from purchase, and no dealership would get back to me until I took my vehicle across town to have the system reset. Hollingsworth Ford told me that this wouldn't be covered under their system because I took this in out of warranty, but this is a problem since vehicle purchase.

A few weeks ago, my Ford Bronco Sport (Big Bend) starting jolting when I made slow turns to the right. It has since increased the jolting/seizing with a grinding noise since it began. My car has been looked at for this issue in which Chastang Ford replaced both frontal control arms stating this was causing the jolting. However, my car continued to jolt/seize on slow right turns. I took it back to Chastang Ford, and they said the RDU fluid needs replaced along with the hose. Their labor costs were high, so I got a second opinion at FireStone. The mechanic at FireStone told me the RDU needs to be assessed and gave me information about a recall for this issue. This recall is not assigned to my vehicle, but it is believed that is the problem. Reference#: 21V011000, Ford Recall#: 21S02 It was determined by the service assistance that my car didn't come from the plant this recall was initiated for, but it's still the problem. I called Legacy Ford (who I bought the car from), and they stated they would have to replace the hose and fluid. However, this wouldn't have happened if there was enough lubricant to begin with which is what this recall is addressing. I would like this issue to be addressed by NHTSA on other Ford Bronco Sports dealing with this issue as well as Ford as it is also not covered under my extended warranty.

Recall notice 24S24 was completed on 6/14/2024 as notified. However, due to the recall vehicle did not notify me of low battery issue. Since low battery alert was never indicated at any time, I did not have the opportunity to replace with a fresh battery (which would have been done of course) resulting in dealership having to install a new battery at a significantly above general cost ($350.00 vs approx $200.00 or less) had service been by another company of my choosing. Replacement of battery should be covered in full (at N/C). This issue should be added to this recall since it is an over & above expense to customer. At the very least, dealership should deeply discount cost of battery replacement, not at full retail cost. Because the BCM module, PCM failed, a continuous drain of battery powered existed when vehicle was not in use. IE: the battery drained fully & was unable to jump started nor recharge when in operation. When not in use continued to "turn l light on/off, alarm alerts, lock/unlock doors, attempt to start" when turned off. This will clearly drain any battery to the point where it cannot be recharged even if it a brand new battery. Again, all systems were turned off (vehicle not running) yet battery continued to drain. Fortunately my case did not result in a crash or injury since it was off & in my drive, but it very well could have during driving (battery drains completely, vehicle can stall & shut down).

There has not been a specific accident or occurrence, but its an ongoing issue that can not get fixed. The dealerships don't have the parts, and can not get the parts. The rear breaks are horrible, yet one dealership is telling me it is unsafe to drive, yet no one can fix it. This is crazy, and comes down on Ford who seems to have a big problem with their vehicles, safety problems that they are not addressing. Whats the problem that they can not get this fixed or provide the parts? I'm stuck with this issue and don't know what to do.

Attempted to start car, screen behind steering wheel went black. Tried again, car went through several error messages but would not start. Gear shift and other lights flashed. Hazards did not work. No warnings prior to failure. Only after. This is the third time this has happened. The first two in busy intersections where the car stalled then went through multiple error messages. This time, thankfully, the problem occurred in my driveway. We will be towing back to matt bowers ford in the morning. Again. The previous times they ran checks, drove it and said they could not replicate the issue. Last time they put dielectric grease on the connectors. When I contacted ford I was given a case number and told I would be contacted in one business day. I was not. When I contacted ford again I was informed my case was closed and if I was concerned about the dealer’s work I should go elsewhere. Problem is the other dealer will charge me if my dealer messed up. They are also unable to look at my car for at least three weeks. The battery has been replaced once sine I bought the car in August 2021. The rear axle has also been replaced. I have brought it in for all recalls ( multiple) and kept up with recommended maintenance.

I received an error message from the car that stated "Restraints Indicator Lamp Warning". This issue was for the passenger side seat and made the car turn off the air bag as it couldn't confirm the seat belt was being used even though it was. Ford stated this issue would not be covered as the vehicle only has a 5 year or 60,000 mile safety coverage. After some research on Reddit, it appears this may be a bigger issue that is impacting the Bronco Sport and the Maverick.

The contact owns a 2021 Ford Bronco. The contact stated while driving at an undisclosed speed, the contact heard a loud sound coming from the moon roof. In addition, the contact stated that the moon roof failed to close properly. The contact stated that rainwater was entering the cabin of the vehicle during inclement weather. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The manufacturer was made aware of the failure. The contact was made aware of NHTSA Campaign Number: 21V809000 (Visibility); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.

Previous NHTSA ID Number. 11596944. Recall fix was run earlier this month. Car died at stoplight two days ago. Fix run again at dealership. Car died at red light again today. Was able to put car in park. Tried to restart. Multiple flashing warnings. Was able to get hazards on this time. Had car towed back to dealer. They are calling Ford. Second time this happened at busy intersection. This time at interstate on ramp. Bus driver attempting to turn got out of bud and offered to push the car but we could not get it in neutral. Tow driver had towed in a bronco sport right before us with the same issue. Someone is going to be seriously injured. Service guy showed me record of previous error messages. There were about twenty. I have a video of the screens flashing today.

First, the car was brought in 6/2/24 to take care of the open recall. I am still receiving notices but the dealership assured me the recall dealing with the battery was addressed. I came to a stop at a red light and the car shut down (all screens black). I attempted to restart. Car would not start but the radio, wipers, and screens flashing warnings intermittently came on. Could not turn on hazard lights. I had to climb out of the passenger side to avoid traffic and then attempted to direct traffic around the car. (Red light is in a curve making it difficult to see stopped vehicle.). Waited about 30 minutes for my husband. He was able to start the car and pull out of the road. We were not comfortable driving it so had it towed to dealer. Prior to the shutdown there were no warnings. The car was running well prior to this incident. It is still at the dealer. They told me battery drain, communication issues, and that they could see the error messages that flashed after the shutdown. The car was purchased in August 2021. It has 15,479 miles on it and most recently is driven 5 miles per or less during the week. I can’t find the date but the battery has been changed once already. Had this happened on some of the other rides I drive, I would have been part of a terrible crash.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at various speeds and making a turn, the rear wheels seized, and the vehicle made an abnormal sound. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rear differential had damaged the rear wheels, and it was determined that the rear differential needed to be replaced. The contact was referred to the manufacturer to request a buyback. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 28,000.