2021 FORD BRONCO SPORT Complaints

I called my local dealership to have my recall (24S24/24V267) repaired. I was told that Ford had put a "hold" on repairs for this recall. I contacted Ford and via a chat was told that they had not. Case # CXH-02187526-Q8C0H6. Ford was to forward my concerns to the dealership. I contacted the dealership back and was told that effective 05.24.24 Ford had put a "hold" on repairs for this recall. I explained that Ford was saying that they had not. I am to call the dealership back in a week to see if Ford will repair the recall.

The contact owns a 2021 Ford Bronco Sport. The contact stated that the vehicle failed to start up after several attempts with several unknown messages displayed. After an hour, the contact was able to restart the vehicle. The vehicle was driven to the dealer. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V267000 (Electrical System, Power Train). The contact was informed that software updates were performed on both the Body Control Module (BCM) and the Powertrain Control Module (PCMP). The contact stated that several days later while driving at an undisclosed speed and depressing the brake pedal, the vehicle stalled with several unknown warning lights illuminated. The contact was able to restart the vehicle after waiting for nearly an hour. The manufacturer was notified of the failure and instructed the contact to take the vehicle back to the dealer; and the contact was also provided a case number. The vehicle was not repaired. The failure mileage was 53,600.

While idling stopped at a red light the engine suddenly shut down/stalled and the electrical system simultaneously went haywire. Specifically the dashboard alert system rapidly cycled through/flashed warning alerts for the forward collision system, then “out of fuel” then a failure with the antilock brake system. At the same time the computer touch screen went black and indicated “system restart.” The dash alerts kept cycling through the same alerts mentioned above and wouldn’t stop. I tried three different times to restart the vehicle without success. Stranded on a busy roadway, two different vehicles behind us had to take evasive action to avoid hitting us from the rear. The vehicle was towed to the dealer, who has called back to say the engine starts fine now. They will conduct further diagnosis.

The contact owns a 2021 Ford Bronco Sport. The contact stated that while attempting to reverse(R), the vehicle made an abnormal grinding metallic sound. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with rear end fluid metal contamination. The vehicle was not repaired. The contact researched and related the failure to NHTSA Campaign Number: 21V011000 (Power Train). The dealer confirmed that the vehicle was not included in the recall. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.

As detailed by others on Ford forums, my vehicle experienced a total electronic failure after a 20 minute drive with minimal electronics on. After stopping and turning the vehicle off for 10 minutes, the vehicle would not start and the lights and electronic systems were flashing erratically. There were no warning signs to this and there was no chance that the battery had died. Jumping the car did not remedy the issue. This poses a significant inconvenience and potential safety hazard to consumers.

The contact owns a 2021 Ford Bronco Sport. The contact stated while the vehicle was parked, the contact’s daughter’s arm bumped into the passenger’s side windshield, and the windshield was severely cracked. The vehicle was taken to an independent mechanic but was not diagnosed; however, the windshield was replaced. The contact stated on one occasion while driving 70 MPH, a small object struck the passenger’s side windshield, and a large crack was formed. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 38,956.

The contact owned a 2021 Ford Bronco Sport. The contact stated that while driving approximately 10 MPH the warning message "System Default, Battery" was displayed. After stopping to inspect under the hood the contact discovered smoke and flames were present coming from inside the engine compartment. The fire department was called to the scene and extinguished the fire. During the incident, the vehicle was destroyed. The vehicle was later towed to the local dealer who informed that the failure was caused by a faulty serpentine motor belt. The manufacturer was notified of the failure. A fire report was taken at the scene. The failure mileage was 142,000.

The contact owns a 2021 Ford Bronco. The contact stated that while driving at 40 MPH during a rainstorm, the Lane Keep Assist System (LKAS) activated, after which the contact briefly lost control of the vehicle and the vehicle began to tailspin. The vehicle came to a complete stop after crashing into a barrier wall on the driver’s side. The air bags did not deploy. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. A Police report was not filed. There were no injuries reported. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 27,000.

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at undisclosed speeds, the vehicle stalled without warning. The contact stated that several unknown warning lights were illuminated, and the "Charging System Service Now" message was displayed. The vehicle was jumpstarted, and the battery was replaced; however, the failure persisted. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 24V267000 (Electrical System, Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 26,000. VIN tool confirms parts not available.

I was driving and the car turned off while driving without warning. Luckily I was not in an area of high traffic but if I had been then it would have caused a serious crash. Car would not start again even after being jumped. Had to have towed. Ford told me there were no recalls related to this incident when I called customer service today only to find online other owners have had serious issues similar to this as well.