2021 FORD BRONCO SPORT Complaints

As I was driving with my wife on our way back home, my vehicle flashed every warning light, and my dashboard went dark. I was going about 40–45 mph, the engine was still running, and we made it home, which was only less than 2 miles from my house. As I was driving on my way home, the media console had this message: "vehicle network communication error," but once home, I could not get the SUV to shift into park, and it suddenly shut off on it's own. My 2021 Bronco Sport is still under Ford's manufacturer warranty. I requested a tow from the Ford app to have it delivered to Hacienda Ford Service of Edinburg, Texas, and a payment of $201.09 was required to dispatch a tow service. A couple of days later, I got a call that my SUV was ready, the battery might of been in a low state of charge, and there was nothing wrong with the vehicle. The dealership service manager claimed on the phone to have never heard of a "vehicle network communication error." I even took pictures of the error message on my phone, but the dealership had no desire to even take a look at the video or pictures of the vehicle network communication error message. If it happens again, at least I know how to temporarily fix the vehicle's malfunction. The tow truck driver disconnected the battery for 15 minutes and was able to get the vehicle to start and shift it back to park. So I ended up paying $201.09 to have the privilege for Hacienda Ford Service to tell me my battery might of been at a low state of charge while I was driving.

Back brakes make a moaning sound when backing up. A TSB has been put out but parts are never available. I have been waiting on parts since October. This has been an issue since buying the car brand new in Aug 2021.

Battery malfunctioned while en route, entire system went dead while on the road, entire computer system had to be replaced. Fixed by dealer at my expense, dealer/ford verifed the batteries had been coming in dead left and right. no warnings, no symptoms etc, just dies.

The contact owns a 2021 Ford Bronco. The contact stated that upon attempting to start the vehicle, the vehicle failed to start as expected. The parking brake warning light was illuminated. The vehicle was towed to the dealer, who determined that the fuel tank vent tube valve was contaminated with water. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 23-2335. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 40,000.

On February 5, 2024, the engine of a Bronco Sport shut off while driving and the dashboard lights began flashing with multiple warnings and notifications. The car would not restart and the gear shift was locked, preventing the driver from moving the vehicle out of the road during rush hour traffic. A tow truck was called, but after 30 minutes, the driver was able to restart the car and canceled the tow truck. The car was taken to the dealership on February 6, 2024, but the cause of the incident has not been diagnosed. On February 4, 2024, the driver attempted to start the engine, but the dashboard lights began flashing with multiple warnings and notifications and the engine would not start. The driver called a tow service, who jump-started the battery and informed the driver that the battery was not completely dead. The driver also discovered that the power steering had failed. The car was taken to the dealership on February 5, 2024, where it was diagnosed as a battery cable issue. The cable was replaced and the power steering was fixed. Dealership indicated that two repairs were unrelated. On December 8, 2023, the driver drove the car approximately 20 miles home, but upon exiting the car, the dashboard lights began flashing with multiple warnings and notifications and the engine would not start. The driver had to disconnect the battery cables to turn the car off completely. The driver called a tow service on December 9, 2023, who advised trying to jump-start the car. After charging the battery for 30 minutes, the car started and stopped without issue. On July 6, 2023, the customer noticed that the car was slow to start and received a warning on the dash indicating a "powertrain malfunction." The car was taken to the dealership on July 7, 2023, where it was diagnosed as having a faulty battery, which was replaced.

Vehicle was taken in begore warranty expired for losing power and shutting down on road went to san tan ford they said it was a month out come back. I said this is a safety issue and got it in for service in scottsdale while still under warranty like 50k. They said nothing was wrong with it did something because it didnt stop on road until sat [XXX] white smoke started pouring out back and i was able to start it and get it into a parking lot. I called to get it towed they said that my powertrain warranty expires at 60k and im at 63k. Had it towed to san tan ford to see what the problem was and they stated the engine is no good. I need a new engine. I owe 33k purchased it new in october 2021. San tan ford is reaching out to ford to see what it will cover but they said probably only 50%. This is crazy that i have to purchase a new engine when ford was aware of these issues that placed me un danger. What can I do? Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The incident first happened while on my way to work. After driving about 2 miles I came to stopped at a stoplight. My car completely shut off and the engine died. When trying to restart the car, I got multiple battery failure messages, and it appeared that the battery died somehow. There were absolutely no warnings beforehand. I was also unable to successfully get the vehicle into neutral because even after pulling the shifter override, I could not disengage the electric parking break. I had to get the car towed to the dealership from the middle of a busy road. The car spent 2 weeks at the first dealership. They were unable to diagnose the issue, and ultimately did nothing, stating that the battery was passing all tests so they could not replace it. 2.5 months later, my batter died again without warning (luckily this time in my driveway). I’ve taken it to a different dealership this time (after filing a complaint with Ford). This dealership again is telling me that the battery is passing tests so they can’t replace it, and that they have no idea why it failed (twice now!) Something is clearly wrong with the car — batteries/engines do not just die in the middle of driving for no reason. But so far Ford has refused to put the effort into figuring out why this is happening.

While driving the vpickle, shut off on its own and came to a complete stop. No lights, working, no horns know nothing would work on this vehicle. This happened while the vehicle was in motion we are lucky we didn't die.

Our Bronco will be driving and all of a sudden the "Battery Charging System Service Now" warning comes on and then if you keep driving it will show "System off to save Battery" "Please turn ignition off or start vehicle" . . And the major problem is the engine is still of and we were in a turn lane in the middle of and intersection so when we stopped the car turned off and we were almost hit my a semi that was going 60mph. Once I got out I put a jump pack on it and it started right up and all the lights went off but then today it happened it again!

While at stop light, engine shut off (auto start-stop). Wouldn't restart, car would not move, automatically went into park, wouldn't go into neutral to be moved, and was stuck. Had to manually release the vehicle into neutral to be moved. Battery was completely dead, replacement solved the issue. Battery was less than 2 years old. Approx. 50k miles.