2013 FORD C-MAX HYBRID Complaints

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds a grinding noise was heard with the check engine warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed with a defective passenger’s side rear wheel bearing. The contact was informed that the wheel bearing needed to be replaced. The vehicle was not repaired and was transported to Maryland. The contact stated that the vehicle was taken to an independent mechanic who replaced the passenger’s side rear wheel bearing. The contact stated that the grinding noise continued. The vehicle was taken back to the dealer to be diagnosed. The contact was informed that the front brake pads and rotors needed to be replaced. The vehicle was repaired; however, the grinding noise continued with unknown warning light illuminated. The vehicle was taken back to the dealer and the contact was informed that the transmission needed to be replaced in the near future. The transmission was not replaced. The manufacturer was notified of the failure and a case was opened. The contact stated that the manufacturer offered to assist in paying for the transmission repair. The failure mileage was unknown.

The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving 20 MPH, the vehicle started making an abnormal sound. After exceeding 20 MPH, the abnormal sound stopped. There was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired. The contact took the vehicle to another local dealer: Krause Family Ford of Woodstock (195 Woodstock Pkwy, Woodstock, GA 30188, (770) 809-1030) where it was diagnosed with needing the transmission to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000. Consumer wanted to add to existing complaint that this vehicle was serviced TWICE at the Ford Lithia Spring (870 Thornton Rd, Lithia Springs, GA 30122) location prior to reaching the 100,000 miles. Consumer's step-father (the previous owner of the vehicle) stated that the vehicle was making the whining noise as early as DECEMBER 2021, but that he believed it was normal due to it being a hybrid vehicle and it having been serviced and not informed of any issues.

The contact owns a 2013 Ford C-Max Hybrid. The vehicle previously had the passenger's side front door latch replaced by an independent mechanic; however, the failure recurred. The contact stated that the front driver's and passenger's side front door latches were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the rear doors had seized and failed to open. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the doors were repaired three times. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 88,000.

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the small battery in the vehicle had malfunctioned on several occasions and the vehicle could not be started. The contact indicated that the battery had been replaced by the dealer on at least 5 separate occasions. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 25,000.

The contact owns a 2013 Ford C-MAX Hybrid. The contact stated that on several occasions, the vehicle failed to start up or unlock due to a defective battery. The contact had the vehicle towed to the dealer several times to have her battery replaced or her software updated; however, the failure persisted. The manufacturer was also notified of the failure but offered no assistance. The vehicle had been repaired as of her last visit. The failure mileage was approximately 48,000.

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds, the vehicle would shut-off without warning. Due to the failure, the contact had the vehicle towed to the dealer on three separate occasions for service. Each time the vehicle was towed to the dealer, the vehicle would resume normal operation upon arrival and the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 120,000.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED WHILE DRIVING 5 MPH, THE REAR PASSENGER'S SIDE DOOR UNEXPECTEDLY OPENED. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). RIVERSIDE FORD (2089 RIVERSIDE DR, MACON, GA 31204, (478) 464-2900) WAS CONTACTED AND CONFIRMED THAT THE VIN WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE RADIO OPERATIONAL AFTER THE VEHICLE WAS TURNED OFF CAUSING THE BATTERY TO DRAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RECALIBRATED THE RADIO FUSE HOWEVER, A YEAR LATER THE FAILURE RECURRED. THE MECHANIC THEN REMOVED THE RADIO FUSE FROM THE VEHICLE WHICH DISABLED ALL AUDIBLE SOUNDS FROM THE VEHICLE. THE CONTACT STATED THAT IT WAS A MAJOR SAFETY HAZARD FOR HER AS IT TOOK AWAY THE BACKUP ALERT SOUNDS THAT WOULD ALERT HER OF IMMINENT OBJECTS WHEN REVERSING THE VEHICLE. THE CONTACT THEN CALLED HANSEL FORD (3075 CORBY AVE, SANTA ROSA, CA 95407) AND WAS PROVIDED AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VIN. THE CONTACT WAS THEN REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL AND VEHICLE BEGAN TO SHAKE WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE HESITATED TO ACCELERATE PROPERLY WITHOUT WARNING. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROADWAY, TURNED THE VEHICLE OFF AND BACK ON WHICH FAILED TO RESUME BACK TO NORMAL. THE VEHICLE WAS TOWED TO THE DEALER PEACOCK FORD (1875 S ORLANDO AVE, MAITLAND, FL 32751) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS NOT DRIVABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CONTACT NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 100,060.