2013 FORD C-MAX HYBRID Complaints

TL* THE CONTACT OWNED A 2013 FORD C-MAX HYBRID. THE VEHICLE WAS BEING TOWED BY A 2009 ITASA WINNEBAGO MOTOR HOME. WHILE ACCELERATING FROM A STOP SIGN, THE FRONT END OF THE VEHICLE SEPARATED FROM THE FRAME. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. IT WAS DISCOVERED THAT THE FRONT END BOLTS HAD FRACTURED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. FOREST CITY FORD (745 US-69, FOREST CITY, IA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER PROVIDED CASE NUMBER: CAS [XXX], BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 57,000. *TR *JS *DL PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

MY CAR HAS BEEN COMPLETELY ELECTRICALLY DEAD APPROXIMATELY 4 TIMES. WHEN IT IS FIXED IT EVENTUALLY HAPPENS AGAIN. I HAVE TO USE THE KEY IN THE KEY FOB TO OPEN THE CAR AND WHEN I PUSH THE START BUTTON IT DOESN'T START. THE BATTERIES IN THE KEY FOB ARE NOT DEAD. IT IS VERY WORRISOME TO NOT KNOW IF MY CAR WILL START. THIS HAPPENS IN A PARKED AND TURNED OFF SITUATION.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE DRIVING AT ANY SPEED, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE NOISE INCREASED AND THE VEHICLE WAS TAKEN TO CONWAY FORD (843-365-5596, LOCATED AT 2393 HIGHWAY 501 W, CONWAY, SC 29526) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WOULD BE REVIEWED TO SEE IF ANY ASSISTANCE COULD BE OFFERED. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

I BOUGHT THIS USED SUV ON MAY 14, 2019 WITH 87,420 MILES. IN THREE OCCASIONS THE DISPLAY ON THE DASHBOARD HAS SHOWN, WITH NO AUDIBLE SOUND, THE MESSAGE TO STOP THE VEHICLE. THE VEHICLE WILL THEN SHUT DOWN. ALL TIMES HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY. I NOTICED THAT THE AIR CONDITION SHUT ITSELF OFF, THEN I SAW THE DISPLAY MESSAGE. IF I WOULD NOT HAVE SEEN THE DISPLAY MESSAGE, THE CAR WOULD HAVE STOPPED WITHIN 400 FEET. THIS IS EXTREMELY DANGEROUS SITUATION AS I WOULD NOT HAVE TIME TO CHANGE TO THE EMERGENCY LANE, LEAVING A STOPPED CAR ON THE FAST LANE. I NOW KEEP LOOKING GLANCING AT THE DASHBOARD WORRIED THAT THE DISPLAY WILL APPEAR AGAIN. I HAVE TAKEN THE CAR TO THE DEALER TWO TIMES. THE FIRST TIME THEY TOLD ME THAT A SCANNER SHOWED NO PROBLEMS. NOW THE CAR IS AT THE DEALER FOR A SECOND TIME WHERE THEY ARE DOING MORE TESTING. I JUST DO NOT HAVE ANY MORE CONFIDENCE ON THIS CAR. THE DASHBOARD HAS ALSO SHOWN A DISPLAY "SEE MANUAL".

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION ASSEMBLY MODULE NEEDED TO BE REPLACED. THE CONTACT CALLED NORTH CENTRAL FORD AT 972-584-1338 (LOCATED AT 1819 N CENTRAL EXPY, RICHARDSON, TX 75080) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.

LIGHT CAME ON SAYING SERVICE POWER STEERING. ALMOST IMPOSSIBLE TO STEER IT. WAS TOLD BY THE FORD DEALER IT IS A $2,000.00 FIX. RESEARCH SHOWED ME THAT OTHER MODELS HAVE HAD THE SAME PROBLEM AND WERE LISTED AS A RECALL BUT THERE ISN'T ENOUGH DOCUMENTATION YET ON THE C-MAX'S TO WARRANT INCLUDING THEM. AT 55,000 MILES THAT SEEMS VERY EARLY TO HAVE THIS KIND OF PROBLEM. WE LOVE OUR C-MAX BUT THIS IS A DEFINITE CONCERN WHEN YOUR ON SOCIAL SECURITY 2,000 IS A BIG EXPENSE FOR A FOX AT 50 SOMR THOUSAND MILES. RESPECTFULLY SUBMITTED. [ ANY HELP WOULD BE APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

I PURCHASED MY CAR USED FROM A DEALERSHIP IN APRIL OF 2016. I LEASED THE SAME MODEL PREVIOUSLY WITH NO PROBLEMS. I WENT OUT OF TOWN FOR AN EXTENDED TIME AND CAME BACK TO FIND THE BATTERY DEAD. I WAS SURPRISED, AS I OFTEN TRAVEL AND HAD NO PROBLEMS LIKE THIS WITH THE OTHER C-MAX. I CALLED A SERVICE, THEY GOT IT STARTED (WITH SOME DIFFICULTY) I DROVE IT FOR ABOUT 45 MINUTES AND IT SEEMED FINE. SEVERAL MONTHS PASSED AND I WENT AWAY, CAME BACK AND CAR WAS DEAD. AAA STARTED IT. I DROVE IT FOR SOME MILES, THEN STOPPED IT . IT WOULDN'T START. I HAD IT TOWED TO THE DEALERSHIP. IT WAS SUNDAY, SO THEY WERE CLOSED. THEY WENT OUT THE NEXT MORNING AND IT STARTED. THEY WENT THROUGH MY CAR AND COULD NOT FIND ANY PROBLEMS. IT DROVE FINE FOR SEVERAL MONTHS, AND I WENT OUT OF TOWN AGAIN FOR EXTENDED TIME. CAME BACK-CAR WOULDN'T START. THIS TIME I HAD PURCHASED A BATTERY CHARGER, IN CASE THIS HAPPENED AGAIN, BUT IT WAS NOT POWERFUL ENOUGH TO GET THE CAR GOING. CALLED AAA AND THEY STARTED THE CAR. I DROVE THE CAR FOR ABOUT 1 HOUR, ON THE FREEWAY, CAME HOME AND EVERYTHING SEEMED FINE. DEALERSHIP TOLD ME THAT "SOMETHING MUST BE DRAINING THE BATTERY" BUT COULD NOT FIND A PROBLEM. TODAY, 2 WEEKS LATER, MY CAR IS ONCE AGAIN NOT STARTING. I NOTICED YESTERDAY EVENING, THAT EVERYTIME I GOT IN THE CAR, IT WOULD NOT START. A MESSAGE WOULD COME ON SAYING IT WAS SHUTTING DOWN TO SAVE THE BATTERY. A BLUE LINE WOULD APPEAR AND WHEN IT HAD "LOADED" ALL THE WAY, I COULD START MY CAR. TODAY IT IS TOTALLY DEAD, AND WOULDN'T START EVEN WITH A "JUMP". SO I AM STUCK UNTIL MONDAY. EVEN IF I GET IT STARTED, I DON'T TRUST THAT IT WON'T START THE NEXT TIME I TURN IT OFF.

FOR SEVERAL MONTHS, AT STARTUP, POWER STEERING HAD A DELAY FOR A FEW SECONDS, THEN PERFORMED NORMALLY. YESTERDAY THE POWER STEERING WENT OUT AND STAYED OUT. ABOUT 10 SECONDS INTO THE FAILURE, RECEIVED AN ALERT TONE AND A "SERVICE STEERING SOON" MESSAGE. WITHOUT POWER STEERING THIS CAR IS MUCH HARDER TO STEER THAN ANY CAR WITH POWER STEERING FAILURE I HAVE OWNED. I WAS ABLE TO DRIVE IT, BUT GINGERLY AND WITH GREAT EFFORT. IF THIS HAD HAPPENED ON A HIGHWAY IT PROBABLY WOULD NOT HAVE BEEN AS BAD, ASSISTED SOMEWHAT BY ROLLING OF THE WHEELS, BUT AT HIGHER SPEED I WOULD ADDITIONALLY HAVE TO OVERCOME THE CENTRIPETAL FORCE OF ROTATION. IT WOULD BE MOST DANGEROUS IF IT HAD FAILED IN A TURN. THE DEALERSHIP SAID THE ELECTRONIC POWER ASSISTED STEERING MODULE WAS SHORTING OUT AND THE ENTIRE SYSTEM HAD TO BE REPLACED AND REPROGRAMMED. THE REPAIR COST IS $2000.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE DRIVING AT ANY SPEED, THE STEERING MADE A CLUNKING NOISE, STIFFENED, AND WOULD NOT TURN. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED AUTONATION FORD NORTH CANTON AT 330-238-3206 (LOCATED AT 5900 WHIPPLE AVE NW, NORTH CANTON, OH 44720), BUT WAS UNABLE TO SCHEDULE AN APPOINTMENT DUE TO THEIR TIGHT SCHEDULE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS NOT COVERED BY THE WARRANTY. THE FAILURE MILEAGE WAS 80,392.

THE AUDIO SYSTEM OF THE VEHICLE STOPPED WORKING - WILL NOT TURN ON, LINK TO PHONE, ETC. PERFORMED A HARD RESET OF THE AUDIO SYSTEM AND THE SYSTEM WORKED. NEXT DAY 12V BATTERY WAS DEAD. JUMPED STARTED THE CAR AND TOOK TO THE SHOP WHERE THE BATTERY WAS REPLACED (ORIGINAL BATTERY). SYSTEM WAS TESTED AND BATTERY WAS REPORTED AS FINE. SINCE IT WAS THE ORIGINAL BATTERY I HAD THEM GO AHEAD AND REPLACE IT AND NO OTHER ISSUES WERE IDENTIFIED. CAR SAT IN GARAGE OVERNIGHT WITH EVERYTHING OFF. NEXT DAY CAR IS DEAD AGAIN.