2013 FORD C-MAX HYBRID Complaints

THE DRIVER'S SEAT BELT WILL NOT RETRACT PROPERLY. RESULTS IN EXTREME SLACK WHILE OPERATING THE VEHICLE. THE FAILURE MILEAGE WAS 78,600.

I WENT TO OPEN THE HATCH OF MY 2013 FORD CMAX HYBRID AND THE LATCH COMPLETELY CAME OFF. IT WAS DANGLING BY THE LICENSE PLATE LIGHTS CORDS. I HAD TO PUT PACKING TAPE ON IT UNTIL I GOT HOME. I CALLED THE DEALER AND HE SAID TO BRING THE CAR IN. THERE IS NO REASON WHY THAT PART SHOULD HAVE CAME OFF WHEN I WENT TO LIFT THE HATCH OPEN. THEN I GOT THE WARNING LIGHT THAT THE HATCH WAS NOT CLOSED. SO I HAD TO FIGURE OUT HOW TO OPEN UP THE BROKEN LIFT IN ORDER TO GET THE HATCH SHUT. THE CAR WAS PARKED WHEN I WENT TO OPEN THE HATCH

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE THE VEHICLE WAS STATIONARY, THE BATTERY SAVER WARNING INDICATOR TURNED OFF AND THE FOLLOWING MESSAGE DISPLAYED ACROSS THE INSTRUMENT PANEL: "911 ASSIST IS DISABLED, CONTACT DEALER". IMMEDIATELY AFTERWARDS, THE SHIFTER INDICATOR DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT TURNED THE KEY IN THE IGNITION, BUT THE MOTOR DID NOT INDICATE THAT IT WAS READY TO DRIVE UNTIL APPROXIMATELY ONE MINUTE LATER. THE CONTACT PLACED THE SHIFTER INTO REVERSE AND ATTEMPTED TO REVERSE, BUT A SUDDEN LOSS OF POWER STEERING OCCURRED. THE CONTACT PLACED THE VEHICLE IN THE DRIVE GEAR AND DEPRESSED THE ACCELERATOR PEDAL IN AN ATTEMPT TO STOP THE VEHICLE; HOWEVER, THE VEHICLE ACCELERATED BEYOND 35 MPH. THE CONTACT ATTEMPTED TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL, BUT THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO BOB MOORE FORD (8948 S I-35 SERVICE RD, OKLAHOMA CITY, OKLAHOMA 73159) WHERE IT WAS DIAGNOSED THAT THE INNER CELL OF THE BATTERY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.

CAR ELECTRONICS WILL NOT SHUT OFF. RADIO REMAINS ON CONTINUOUSLY, EVEN WITH KEYS REMOVED AND DOORS LOCKED. NO CHIMES TO INDICATE IF CAR IS ON/OFF. AT OTHER TIMES, CAR NAVIGATION AND ELECTRONIC SYSTEMS WILL FAIL. FAILURES AND NON-RESPONSE CAN HAPPEN WHILE IN MOTION. RADIO NOT TURNING OFF AFTER ENGINE OFF AND PARKED.

UPON STARTING MY CAR, I WAS AWARE THAT THERE WAS NO SOUNDS--NO AUDIO, INCLUDING WARNING BEEPS, GPS VOICE, RADIO, ETC. I WENT TO FORD SERVICE AND WAS TOLD IT WOULD REQUIRE TESTING NUMEROUS MODULES. IT WAS COSTLY, SO I OPTED NOT TO HAVE IT CHECKED. THE CAR WAS UNUSED AND IN MY GARAGE FOR TWO DAYS. ON THE THIRD DAY WHEN I GOT IN THE CAR, IT WAS COMPLETELY DEAD. A TOWING SERVICE CAME, JUMP STARTED MY CAR, AND I DROVE IT TO FORD. I HAD TO LEAVE IT OVERNIGHT. THE NEXT AFTERNOON, THE FORD SERVICE MANAGER TOLD ME IT STARTED UP WITH NO PROBLEM THE FOLLOWING MORNING. SERVICE TESTED EVERYTHING. THERE WERE NO FAULTY CODES, NO RECORD OF A PROBLEM. I WAS GIVEN A DISCOUNT OFF THE FULL PRICE, ALTHOUGH NOTHING WAS RESOLVED. ON CARCOMPLAINTS.COM I FOUND THAT MANY OTHER OWNERS OF THE FORD C-MAX HYBRID HAVE HAD THE SAME PROBLEM. FORD HAS NO ANSWERS.

TWO MONTHS AGO THE SYNC WOULD NOT RESPOND. I WAS UNABLE TO MAKE OR RECEIVE CALLS, CHANGE THE VOLUME NOR TURN OFF THE RADIO. I TOOK IT TO THE DEALERSHIP. THEY SAID THERE IS SOMETHING WRONG WITH THE VEHICLE. TWO DAYS LATER I DROVE MY VEHICLE TO WORK, PARKED IT AND WENT INSIDE. AFTER MY SHIFT MY VEHICLE WOULD NOT RESPOND TO THE FOB. I REMOVED THE MANUAL KEY AND ATTEMPTED TO START THE VEHICLE. THE ENGINE WOULD NOT TURN OVER. I TOOK IT TO THE DEALERSHIP. THEY DID A 120 POINT INSPECTION. THEY SAID NOTHING WAS WRONG WITH THE VEHICLE AND DID A MASTER RESET. I CONTACTED FORD CUSTOMER SERVICE AND THEY TOLD ME TO RESOLVE IT WITH MY DEALERSHIP. I INFORMED FORD THAT I HAD READ ABOUT THIS PROBLEM ONLINE AND THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS SAME ISSUE WITH OWNERS OF FORD CMAX AND FORD FOCUS. THE VEHICLES SIMPLY DIE AND THE DEALERSHIPS CANNOT DIAGNOSE THE PROBLEM. FORD CUSTOMER SERVICE TOLD ME THEY WERE NOT AWARE OF THIS PROBLEM AND AGAIN REFERRED ME TO MY DEALERSHIP. THREE WEEKS LATER THE SAME THING HAPPENED AGAIN. MY VEHICLE WAS PARKED IN FRONT OF MY APARTMENT. I HAD JUST RETURNED FROM THE STORE AND NEEDED TO RUN MORE ERRANDS TWO HOURS LATER. THE VOLUME ON MY RADIO WAS NOT RESPONSIVE. I COULD NOT CHANGE THE VOLUME NOR TURN THE RADIO OFF. I IMMEDIATELY WENT TO THE DEALERSHIP. AGAIN, THEY COULD NOT DIAGNOSE THE PROBLEM AND SIMPLY DID A MASTER RESET. THE ISSUE WAS NEVER RESOLVED AND I'M AFRAID THIS COULD HAPPEN EVERY MONTH.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE DRIVING 75 MPH, THE CONTACT CRASHED INTO THE REAR OF A TOYOTA TUNDRA. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 146,000.

WHILE DRIVING DOWN THE ROAD ON THE HIGHWAY THE POWER STEERING WENT OUT ALMOST CAUSING .A WRECK. THE POWER STEERING LIGHT CAME ON FOUND OUT THERE IS NO WAY OF PUTTING POWER STEERING FLUID IN VEHICLE. ITS A EPS SYSTEM FAILURE ,FORD DEALERSHIP TOLD US IT WOULD COST $2000.00 TO FIX. THEN WE SEEN ON THE INTERNET SEVERAL OTHER PEOPLE WITH THE SAME COMPLAINT.

CAR WON'T START NOR CAN THE DOORS BE OPENED WITH THE FOB OR KEYS AFTER SITTING IN GARAGE OVERNIGHT. CAR IS COMPLETELY DEAD. HAS HAPPENED 3 TIMES SINCE DEC 2017, TOWED TO FORD DEALERSHIP. FIRST TIME BATTERY WAS REPLACED. CAR DIED 4 DAYS LATER. NO WARNING THAT THE CAR IS DYING. FORD HAS NO IDEA HOW TO FIX IT AND PLAN TO RETURN DEAD CAR TO ME SINCE THEY DON'T KNOW WHAT'S WRONG. CAN'T DRIVE FOR FEAR OF CAR SHUTTING OFF WITHOUT WARNING CREATING DANGEROUS SITUATION, OR STRANDED IN CRIME AREA, OR WITH NO CELL SERVICE. CAR WAS IN MY HOME'S GARAGE STATIONARY EVERY TIME IT WOULDN'T START IN THE MORNING. NOTHING LEFT ON INSIDE CAR. MILEAGE AROUND 32,000.

REAR HATCHBACK LATCH FAILS TO RELEASE. DRIVER CAN HEAR THE LATCH MOTOR ACTIVATING WHILE DRIVING AND DOOR UNEXPECTEDLY OPENED WHILE DRIVING WHICH COULD RESULT IN EJECTING CARGO WHILE THE VEHICLE IS IN MOTION. AFTER PULLING OVER AND CLOSING THE HATCHBACK, IT FAILS TO RE-OPEN, STUCK AGAIN, AND THE PROCESS STARTS ALL OVER. DEALERSHIP SAYS MOTOR AND LATCH SYSTEM FOR THE HATCH-BACK IS FAULTY AND NEEDS REPLACING, AND ISSUED ME A RENTAL CAR FOR 3-5 DAYS. THEY SAID IT WASN'T SAFE FOR ME TO DRIVE IT. LUCKILY I HAPPEN TO HAVE AN EXTENDED WARRANTY HOWEVER BECAUSE THIS IS A SAFETY ISSUE I'M REPORTING IT. I'VE HAD LATCH PROBLEMS WITH THE SIDE DOORS IN THE PAST, HOWEVER THOSE WERE FIXED AFTER A RECALL. SIDE DOORS HAVE SOME LATCHING ISSUES THAT CONTINUE BUT HAVE NOT OPENED UNEXPECTEDLY WHILE DRIVING LIKE THE HATCHBACK.