2013 FORD C-MAX HYBRID Complaints

THIS IS A 2013 CAR THAT SHOULD NOT HAVE HAD TO HAVE THE STEERING RACK REPLACED AT OUR COST BECAUSE WARRANTY HAS EXPIRED, AS THIS SHOULD BE CONSIDERED A MFG DEFECT! FORD HAS HAD THIS PROBLEM WITH POWER ASSIST STEERING FOR A LONG TIME. EARLIER MODELS WERE RECALLED AND IT APPEARS TO FIX THE ISSUE FORD HAS REPROGRAMMED COMPUTER SO THAT YOU DO NOT LOSE STEERING WHILE DRIVING, ONLY AFTER YOU SHUT OFF KEY AND TRY TO RESTART. HOWEVER, THIS DOES NOT FIX THE PROBLEM. WHY IS THE STEERING FAILING, AND THE REPAIR AT$1500.00 IS COSTLY!

2013 FORD CMAX HYBRID. THIS CAR HAS HAD 2 BATTERIES ALREADY. THE CAR WENT DEAD AGAIN AFTER BATTERY WAS REPLACED 10 MONTHS AGO. CALLED THE PARTS DEPARTMENT TO SEE IF I COULD GET A REPLACEMENT. CLERK SAID IT MAYBE THE ALTERNATOR. THIS CAR DOES NOT HAVE AN ALTERNATOR. FORD PERSONNEL ARE NOT KNOWLEDGEABLE ON THIS CAR. DOES NOT GIVE ME ANY CONFIDENCE THAT FORD WILL FIX THIS PROBLEM. IT'S FRUSTRATING TO DRIVE THIS CAR AND NOT KNOW IF IT WILL START. FORD NEEDS TO FIX THIS PROBLEM.

TWICE IN PAST TWO YEARS THE RADIO HAS SUDDENLY STOPPED WORKING WHILE ENGINE RUNNING, BUT WOULD NOT TURN OFF. THUS, BATTERY WAS DRAINED OVERNIGHT WHEN CAR WAS PARKED. THE FIRST TIME THIS HAPPENED (LATE 2014 OR EARLY 2015), THE DEALER RESET THE SYSTEM AND REPLACED THE BATTERY. NO PROBLEMS UNTIL THURSDAY 4/7/16 WHEN AGAIN THE RADIO SUDDENLY STOPPED WHILE CAR WAS RUNNING, AND WOULD NOT TURN OFF, AGAIN DRAINING BATTERY BY 4/10/16. I AM CONCERNED THAT THIS IS A DEFECT, WHICH A SIMPLE RESET DOES NOT FIX.

I HAVE HAD MY 2013 FORD CMAX (HYBRID) IN A FORD AUTHORIZED SHOP AT LEAST SIX TIMES ( TWICE OVERNIGHT) FOR THE SAME ISSUE: THE INTELLIGENT ACCESS FEATURE ON THE DRIVER'S SIDE FRONT DOOR INTERMITTENTLY MALFUNCTIONS. FREQUENTLY IT WILL EITHER NOT LOCK OR NOT UNLOCK IN THE MANNER DESCRIBED IN THE OWNER'S MANUAL. AFTER TWO OR THREE VISITS TO THE SHOP, TWO REMEDIES WERE TRIED. I SHOULD MENTION TO YOU THAT THE SERVICE TECHNICIAN AT LITHIA FORD IN FRESNO TOLD ME ON MY SECOND VISIT THAT A SERVICE ADVISORY HAD BEEN ISSUED FOR THIS PROBLEM. THE FIRST REMEDY THEY TRIED WAS TO CLEAN THE SENSOR AND REPLACE A COUPLE SCREWS . THE SECOND WAS TO REPLACE THE ENTIRE HANDLE. NEITHER ONE WORKED. BY THE WAY, THE CAR IS STILL UNDER FACTORY WARRANTY. I HAVE REPEATEDLY BEEN TOLD THAT THE SERVICE DEPARTMENT, '' IS UNABLE TO REPLICATE THE PROBLEM.' THEREFORE, THERE IS NOTHING THAT CAN BE DONE. I FEEL THIS IS A SAFETY CONCERN FOR SEVERAL REASONS. AMONG THEM, WHEN PARALLEL PARKED ON A BUSY STREET, A DELAY IN OPENING THE DOOR EXPOSES ME TO BEING HIT WHILE STANDING IN THE STREET. ADDITIONALLY, WHEN PARKED IN A DARK PARKING STRUCTURE IN A BAD PART OF TOWN I AM EXPOSED TO POTENTIAL ATTACK WHILE TRYING TO LOCK OR UNLOCK THE DOOR. FINALLY IN A TORRENTIAL DOWNPOUR, I HAVE GOTTEN SOAKED BECAUSE THE DOOR WOULD NOT UNLOCK.

AFTER SHUTTING THE VEHICLE OFF, THE BATTERY HAS BEEN DEAD WHEN TRYING TO RESTART (OVERNIGHT OR AFTER WORK). THIS HAS OCCURRED 3 TIMES SINCE NEW IN 2013 - ONCE AT 11,900 MILES ON 12/30/13; ONCE AT 33,069 MILES ON 7/.10/15; AND NOW YESTERDAY AT 38,XXX MILES ON 3/17/2016. THERE HAS BEEN NO WARNING, NO WARNING LIGHTS PRIOR, AND THE BATTERY HAS CHECKED OUT FINE DURING ROUTINE MAINTENANCE OCCURRING BEFORE THE INCIDENTS.

AS OF CURRENTLY THIS IS GOING TO BE THE 10TH TIME THAT THIS VEHICLE HAS BEEN AT DEALERSHIP FOR REPAIR ( FACTORY RECALLS AND REPAIRS ). THIS LAST TIME WAS BECAUSE OF A FAULTY TRANSMISSION THAT TOOK OVER 3 WEEKS TO REPAIR.

AT FIRST THE CMAC WOULD NOT START FOLLOWED BY ALL THE ELECTRICITY IN THE GOES DEAD (HORNY LIGHTS RADIO NOW HAVE EVERYTHING). I WAS THEN DRIVING AT ABOUT 45 MPH THE CAR SLOWED DOWN BY ITSELF WHILE I WAS PRESSING THE GAS TO ABOUT 5 MPH AND I COULD NOT GO ABOVE THAT. THE SLOWDOWN WAS IMMEDIATE LIKE THE CAR DOWNSHIFTED IN THE LOWER GEAR. THE DEALER SAYS THEY DO NOT KNOW WHAT CAUSED IT BUT THEY SAW THE 12VOLT BATTERY ADD A BAD CELL AND SO THEY BELIEVING THAT THAT'S WHAT COULD'VE CAUSED ALL THE PROBLEMS.I CONTACTED FORD AND THEY SAID TO LET THE DEALER HANDLE IT. MY MAIN CONCERN IS THE CAR COMING TO ALMOST A FULL STOP IN THE MITTS OF HIGH-SPEED ESPECIALLY WITH NO PRIOR WARNING OR INDICATIONS.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE THE VEHICLE WAS PARKED, IT WAS UNABLE TO BE STARTED. THE CONTACT STATED THAT THE BATTERY WAS DRAINED. THE CONTACT SPOKE WITH THE MANUFACTURER WHO APPROVED THE VEHICLE TO BE TOWED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS DRAINED; HOWEVER, THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

THUMPING NOISE COMING FROM FRONT END AT LOW SPEEDS. SOUNDS LIKE FRONT SUSPENSION IS FALLING APART.

I PARKED THE CAR IN PUBLIC PARKING TO USE PUBLIC TRANSIT. WHEN I RETURNED APPROXIMATELY 10 HOURS LATER THE BATTER WAS DEAD. NOTHING WAS PLUGGED IN AND DRAWING ANY ELECTRICITY. BATTERY WAS SIMPLY DEAD. I WAS ABLE TO GET A JUMP START AND GET THE VEHICLE HOME, I REMOVED THE BATTERY, CLEANED THE TERMINALS, CHARGED THE BATTERY OVER NIGHT AND REINSTALLED IT IN THE VEHICLE. AFTER INVESTIGATING ONLINE I SEE THAT THIS IS A COMMON PROBLEM FOR THE C-MAX AND WANT THIS DOCUMENTED. I BELIEVE THAT FORD MOTOR COMPANY PUT A BATTERY IN THIS CAR THAT IS NOT SUFFICIENT TO DO THE JOB IT WAS DESIGNED TO DO.