2013 FORD C-MAX HYBRID Complaints

2013 FORD C-MAX HYBRID TRANSMISSION, LOUD NOISE COMING FROM TRANSMISSION AREA WHEN CAR IS IN GEAR AND MOVING. NO SOUND IN PARK AND NEUTRAL. SOUND IS INTERMITTENT.

WE COMPLAINED OF SCRATCHING SOUNDS IN THE REAR BRAKES ON 5/14/2014 AND 13K MILES. THE DEALER STATED THAT THE PADS AND ROTORS WERE WORN TO A MINIMUM WITH NO EVIDENCE OF STICKING CALIPERS. ROTORS WERE REPLACED UNDER WARRANTY. WE COMPLAINED OF THE SAME SCRATCHING SOUNDS AT 18K MILES ON 11/17/2014 AND WERE TOLD THEY CHECKED OK. WE COMPLAINED AGAIN ON 8/12/2015 OF THE SAME ISSUE AND WERE TOLD THAT BOTH THE FRONT AND REAR BRAKE ROTORS WERE RUSTED AND PITTED AND NEEDED REPLACEMENT. ON 8/26/2015 AT 25K MILES WE BROUGHT THE CAR BACK TO THE SERVICE MANAGER AND WERE TOLD THE SAME THING AND THAT FORD WOULD NOT WARRANTY THE PROBLEM. PADS WERE NOT WORN AT THIS TIME. ON 9/10/2015 WE CONTACTED FORD CUSTOMER SERVICE (CASE 7858931-N9W5D9) AND WERE TOLD THAT FORD WOULD NOT HONOR A WARRANTY. WE CONTACTED TWO INDEPENDENT MECHANICS. BOTH STATED THAT ROTORS WEARING OUT IN 13K MILES AND A LITTLE OVER ONE YEAR WAS ABNORMAL. BOTH AGREED THAT REPLACEMENT WAS NECESSARY FOR SAFE OPERATION. ISSUE: EARLY AND IMPROPER RUSTING OF BRAKE ROTORS (1 WINTER, 13K MILES) THAT COMPROMISE SAFE OPERATION.

ON REPEATED OCCASIONS SINCE THE CAR WAS 2 MONTHS OLD IT HAS GONE DEAD AFTER SITTING FOR 8-16 HOURS. IT HAS BEEN TOWED TO THE DEALERSHIP TWICE AND JUMP STARTED NUMEROUS TIMES. BOTH TIMES AT THE DEALERSHIP THEY SAID THEY PERFORMED A SERVICE RECOMMENDED IN A FORD BULLETIN TO FIX THIS KNOWN PROBLEM. IT STILL HAPPENS. NOTHING IS LEFT PLUGGED IN, NO DOORS ARE AJAR. IT HAPPENED AGAIN TODAY, JULY 23, 2015. THE DEALER SERVICE DEPARTMENT TOLD ME THEY NOW HAVE A RECALL ON THE VEHICLE THAT WILL FIX IT, BUT THERE IS NO RECORD ONLINE OF A RECALL ISSUED FOR THIS PROBLEM SINCE THE LAST TIME IT HAPPENED IN APRIL 2015.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

PURCHASED VEHICLE IN MAY 2013 AND SINCE THEN 4-5 TIMES THE BATTERY HAS GONE DEAD WHILE THE VEHICLE WAS JUST SITTING PARKED. SOMETIMES FOR JUST A FEW HOURS. NOTHING HAD BEEN LEFT ON IN THE INTERIOR AND THE HEADLIGHTS ARE SET TO AUTOMATIC. HAVE HAD CAR TOWED TO DEALER 2-3 TIMES BUT THEY NEVER FIND A PROBLEM. LAST TIME IT HAPPENED WAS JUST UNDER A MONTH AGO AND I HAD IT JUMPED. THE CAR HAD BEEN SITTING FOR A COUPLE DAYS. MY HUSBAND TOOK IT TO WORK LAST NIGHT (4/4/15) AND CAME HOME AROUND 8AM. THE CAR SAT IN THE DRIVEWAY UNTIL 9:30PM WHEN HE WENT TO LEAVE FOR WORK AND IT WAS DEAD AGAIN. THIS IS A PERVASIVE PROBLEM AND NEEDS TO BE ADDRESSED MORE FULLY THAN JUST ASKING PEOPLE TO NOT LEAVE THINGS PLUGGED IN. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE BATTERY FAILED TO REMAIN CHARGED. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

MY CMAX WAS WORKING FINE AFTER OWNING IT FOR ABOUT 6 MONTHS. I STARTED IT ONE MORNING AND IT WOULD NOT TURN OVER. VERY FORTUNATE TO BE AT HOME IN MY OWN DRIVEWAY. TALKED WITH DEALER AND FORD CUSTOMER SERVICE. HAD CAR TOWED CAR TO FORD SERVICE CENTER. I WAS LEAVING TOWN, HAD ENDED LEASE FOR HOME WITH NO PLACE TO LIVE THE DAY AFTER THE CAR QUIT WORKING. STAYED WITH FRIENDS WHILE FORD TRIED TO FIX CAR. AFTER A COUPLE DAYS MECHANIC FIRST SAID WATER PUMP PROBLEM, THEN RADIATOR PROBLEM. SAID THEY HAD BEEN TRYING TO REMOVE DEFECTIVE PARTS. THEY HAD CONTACTED THEIR OWN SERVICE PEOPLE AND WERE TOLD TO UNBOLT BRACKETS ABOVE PARTS TO REMOVE THEM. THEY SAID THAT WAS IMPOSSIBLE BECAUSE THE BRACKETS WERE WELDED IN. NO SOLUTION IN SIGHT AND I HAD TO LEAVE TOWN. NO CHOICE BUT TO BUY ANOTHER CAR. BOUGHT A SMALLER 2014 FORD FIESTA, BUT WENT FROM A $9K LOAN BALANCE TO A $15K LOAN BALANCE. RECEIVED TWO CMAX RECALL NOTICES FOR SUBSEQUENT PROBLEMS BECAUSE MY CMAX APPARENTLY STILL HAS MY NAME ON THE REGISTRATION FROM APRIL, 2014. IT'S NOW NOVEMBER 20, 2014. *TR

PURCHASED THIS VEHICLE IN MARCH 2014. FIRST INCIDENCE OF A DEAD BATTERY HAPPENED AROUND JUNE OF SAME YEAR AND WHEN I CALLED THE SERVICE DEPARTMENT FROM WHERE I PURCHASED IT, THEY SAID TO HAVE IT JUMPED AND THEN DRIVE IT TO DEALERSHIP'S SERVICE DEPARTMENT. ROADSIDE ASSISTANCE CAME OUT TO JUMP BATTERY AND THEN I DROVE IT TO DEALERSHIP (ABOUT 40 MILES AWAY). TECHNICIANS DID WHATEVER TESTING ON IT AND CAME BACK TO ME AND SAID THAT SINCE I HAD DRIVEN IT SUCH A DISTANCE, IT "HAD RESET ALL COMPUTER FUNCTIONS AND THEY COULDN'T TELL WHAT WAS WRONG". THEY THEN TOLD ME THAT IF IT SHOULD HAPPEN AGAIN, TO HAVE VEHICLE TOWED TO SERVICE DEPARTMENT SO THAT THEY COULD HOOK UP COMPUTER TO IT TO SEE WHAT IS WRONG. AUGUST OF 2014, WENT TO LEAVE FOR WORK AND CAR WAS DEAD AGAIN. THIS TIME, CALLED ROADSIDE ASSISTANCE TO GET IT TOWED TO DEALERSHIP. WITH THE WAY THIS VEHICLE IS WHEN IT IS "DEAD", I COULD NOT PUT THE CAR INTO NEUTRAL TO GET IT OUT OF MY DRIVEWAY FOR TOW TRUCK, SO HE HAD TO GIVE IT A QUICK JUMP TO GET ENOUGH POWER FOR ME TO GET IT INTO STREET. TOWED IT TO DEALERSHIP, THEY RAN DIAGNOSTICS, AND DECIDED TO REPLACE BATTERY. TODAY, NOVEMBER 9, 2014, WENT TO GO GET INTO CAR AND IT WAS FOUND DEAD AGAIN. WILL BE HAVING IT TOWED TO DEALERSHIP IN MORNING TO SEE WHAT THEY HAVE TO SAY. VERY UNHAPPY ABOUT THIS ISSUE AS I REALLY DO ENJOY THE CAR. *TR

JUST BOUGHT AN OFF LEASE 2013 FORD CMAX FOR MY WIFE AND IN THE PASSENGER VISOR MIRROR I FOUND A NOTE FROM THE PRIOR OWNER STATING THAT THE VEHICLE IS A LEMON BECAUSE IT DIDN'T START 7 TIMES IN THE 2 YEARS HE LEASED IT. WHAT ARE WE IN FOR? I READ THAT NON START IS A PROBLEM WITH THE CMAX. *TR

PURCHASED USED C-MAX 2013 ON OR ABOUT 15 OCTOBER 2014. VISITED FORD DEALER 3 TIMES. THE NEXT MORNING THE CAR WAS FOUND DEAD IN OUR DRIVE WAY. CHARGED THE BATTERY AT 12 AMPS FOR 2-2.5 HOURS AND READ 75% CHARGE. THERE WERE NO INDICATIONS OF BATTERY OR CHARGING SYSTEM MALFUNCTION. CALLED THE FORD DEALER AND TRIED TO DRIVE TO DEALER LOCATED 15-20 MINUTES AWAY. STOPPED AT RED LIGHT AND PROCEEDED THROUGH LIGHT WHEN GREEN. GOT TO THE GREEN LIGHT SIDE AND THE BATTERY LIGHT FLASHED FOR 2-3 SECONDS, BLINKED AND THE CAR QUIT. SPEED UNDER 10 MPH. HWY SPEED 50 MPH LIMIT. WITH THE CAR NOW IN THE OFF POSITION YOU HAVE NO POWER STEERING, NO POWER BRAKES, NO EMERGENCY FLASHERS AND NO BRAKE LIGHTS DUE TO BATTERY FAILURE. ONE DAY LATER THEY FOUND THAT THE CHARGING DC/DC SYSTEM MODULE HAD FAILED WHICH IS WHY THE BATTERY FAILED. THE BATTERY LIGHT CAME ON AT OR ABOUT 12.0 V INSTEAD OF 12.8 VOLTS WHICH WOULD HAVE INDICATED A FAILED CHARGING SYSTEM (LIKE THE OLD ALTERNATOR LIGHT BUT THIS VEHICLE DOES NOT HAVE AN ALTERNATOR). NO BATTERY/CHARGING SYSTEM MONITORING SYSTEM GAUGE PRESENT IN STANDARD INSTRUMENTATION PANEL. I BELIEVE THAT THERE IS AN ERROR IN THE COMPUTER MONITORING SYSTEM TO ALARM AT 12.0 V (DEAD BATTERY VOLTAGE) VERSE 12.8 VOLTS SHOWING A FAILED CHARGING SYSTEM COMPONENT. POSTED ALERT ON C-MAX FORM TO BUY VOLT METER TO PLUG INTO 12 V SOCKET TO MONITOR UNTIL FORD FIXES BOTH THE WARNING LIGHT AND ALSO MAKES THE CHARGING SYSTEM COMPONENTS FAULT TOLERANT (HAVE 3 OR MORE PARALLEL SYSTEM WITH ALARMS). CALLED FORD. WROTE FORD A LETTER ADVISING THEM OF THIS CONDITION. *TR