2011 FORD CROWN VICTORIA Complaints

TL* THE CONTACT OWNS A 2011 FORD CROWN VICTORIA POLICE PACKAGE. THE CONTACT STATED THAT THE FRONT RIMS WOULD BECOME CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 10,900. ...UPDATED 12-23-13 *BF

I LIVE IN THE STATE OF FLORIDA, AND IN MAY 2013, I PURCHASED A FORMER WISCONSIN POLICE VEHICLE, 2011 CROWN VICTORIA FROM VAN HORN MOTORS OF MILWAUKEE IN WISCONSIN. APPROXIMATELY ONE MONTH LATER, AFTER DISCOVERING RUST PARTICLES ON MY GARAGE FLOOR, I NOTICED THE ENTIRE UNDERCARRIAGE, INCLUDING BUT NOT LIMITED TO THE INTERMEDIATE STEERING SHAFT, MUFFLERS AND BRAKE LINES ARE COMPLETELY COVERED IN RUST. THIS PROBLEM WAS BROUGHT TO THE ATTENTION OF THE DEALERSHIP VIA EMAILS WITH NUMEROUS PHOTOS ATTACHED. NO REPLY WAS EVER RECEIVED, NOR WAS THIS PROBLEM MADE AWARE TO ME EITHER BY LANDLINE, EMAIL OR ANY OTHER FORM OF COMMUNICATION. IN JULY AND PART OF AUGUST 2013, I TOOK IT UPON MYSELF TO PHYSICALLY WASH, WIRE BRUSH, SAND, PRESSURE WASH, PRIME AND PAINT THE ENTIRE UNDERCARRIAGE. SINCE I HAD TO THIS WHILE LYING UNDERNEATH THE VEHICLE THE WHOLE PROCESS TOOK ME FIVE DAYS TO COMPLETE AND APPROXIMATELY $250.00 IN EQUIPMENT USAGE, PURCHASES AND LABOR. BEFORE AND AFTER PHOTOS ARE AVAILABLE EFFECTIVE IMMEDIATELY. I REALLY WOULD LIKE TO KNOW, EITHER FROM THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, THE CENTER FOR AUTO SAFETY AND/OR FORD MOTORS, HOW I CAN PLEASE BE REIMBURSED? *JS

STEERING THIS CAR WAS A NIGHTMARE ALWAYS PULLING TO THE RIGHT. ALSO BRAKES CONSTANTLY GRABBING AND SCREECHING. ALSO HEADLIGHT AND SUSPENSION PROBLEMS. WAS NOT HAPPY WITH THIS CAR FROM START BUT WAS SLAMMED INTO BY DEALERSHIP AND CHASE... I AM A SENIOR CITIZEN 76 YEARS OLD. PLEASE HELP. *TR

INSPECTION FOUND THE LOWER COLUMN BUSHING DISLODGED FROM TUBE AND SHAFT WORKING OUT OF SPLINE. *TR

INSPECTION FOUND LOWER BUSHING OF STEERING COLUMN DISLODGED AND SHAFT WORKING OUT OF SPLINE. *TR

MY POLICE DEPARTMENT ISSUED ME A 2011 FORD CROWN VICTORIA AROUND SEPTEMBER OF 2011. EVER SINCE, I HAVE SPENT COUNTLESS HOURS ADJUSTING THE SEAT IN AN ATTEMPT TO KEEP MY MID-LOWER BACK FROM HURTING. I LEARNED THAT THERE IS A METAL BAR INSTALLED IN THE SEAT CAUSING THE ISSUES. ONCE THE BAR IS ADJUSTED, THE SEATS AREN'T AS BAD. I ALSO HAVE HAD A GREAT AMOUNT OF TROUBLE WITH NECK PAIN. I HAVE SINCE HAD TO SEE A DOCTOR ABOUT THIS. THE HEAD RESTS THAT ARE IN THE VEHICLE ARE CAUSING MY HEAD TO BE PUSHED FORWARD AND STRAINING THE MUSCLES IN MY NECK. I'M SHOCKED TO LEARN THAT THIS HASN'T ALREADY BEEN A RECALL FOR FORD. *TR

THE HEADRESTS ON THE 2011 FORD CROWN VICTORIA ARE CAUSING THE OFFICERS TO HAVE NECK PROBLEMS. THE HEADREST IS SO LARGE AND DOES NOT ADJUST FORWARD AND BACKWARD, IT IS PUSHING THEIR HEADS FORWARD AND DOWN, AS YOU KNOW THEY SPEND AT LEAST 8 HOURS IN THEIR VEHICLES EACH SHIFT. SINCE WE HAVE PURCHASED THE 2011 CROWN VICS WE HAVE HAD NOTHING BUT COMPLAINTS. IT IS VERY UNCOMFORTABLE AND UNSAFE FOR THE OFFICERS TO BE DRIVING UNDER THESE CONDITIONS. *JS

I AM A DETECTIVE WITH THE BELLEVILLE POLICE DEPARTMENT, NJ. WE ARE HAVING AN ONGOING PROBLEM WITH THE FORD CROWN VICTORIA 2011 POLICE INTERTCEPTOR WITH MANUAL SEATS. ALL OUR OFFICERS ARE REPORTING LOWER BACK PAIN DUE TO A LOWER BACK BOLSTER BUILT IN AS PART OF THE SEAT. THIS BOLSTER IS NOT ADJUSTABLE. UPON BRINGING THIS PROBLEM TO OUR LOCAL FLEET DEALER, WE WERE ADVISED THAT IT WAS THE DESIGN OF THE SEAT, AND THAT EVEN IF WE WANTED TO REPLACE THESE SEATS WITH THE SIX WAY POWER SEAT FOR THE SAME YEAR WE WERE ADVISED THAT FORD AND OUR INSURANCE CARRIER WOULD NOT ALLOW IT DUE TO SAFETY REASONS. WE HAVE REACHED OUT TO OTHER POLICE DEPARTMENTS IF THEY ARE HAVING THE SAME PROBLEM WITH THESE SEATS, AND I AM CURRENTLY BUILDING A DATABASE OF OTHER DEPARTMENTS. PLEASE CONTACT OUR DEPARTMENT TO BE INCLUDED. THANK YOU. *TR

RENTAL 2011 FORD CROWN VICTORIA. CONSUMER WRITES IN REGARDS TO VEHICLE SEATING *TGW THE CONSUMER STATED NONE OF THE SEATS HAD ANY LUMBAR SUPPORT, THERE WAS NO LEG ROOM AND THERE WAS ALSO INADEQUATE HEADREST SUPPORT IN CASE OF AN ACCIDENT. *JB