2020 FORD ECOSPORT Complaints

[XXX] while I was driving the low oil pressure warning came on. The car lost power, made terrible loud noise. I parked. The car was towed. It’s been sitting at James Ford Service, 100 Seymour St, Half Moon Bay, CA 94019 undriveable awaiting repair. It needs an engine which is not available. 7 months they have been telling me the parts are on backorder with no etd. My safety and others safety was at risk because the vehicle lost power along with braking power when the oil pump failed. FORD had known about this problem for quite some time. I am paying my car payment, insurance, DMV, car rental expenses and no car of my own to drive. I have cancer and had major surgery in November and now have weekly chemotherapy and other doctor appointments that I struggle to have transportation to get to! They have NOT been able to repair my car and they are still lying about the parts. I cannot go on like this and they need to compensate me immediately. The recall of January 4, 2024 further allows them to have more time to lie about the issue with these vehicles. They have known and haven’t been forthcoming whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sometimes when you're driving, the rear cargo door opens on its own. Sometimes it opens completely and stuff falls out. I took it to the dealership and they kept it 2 days. Since it didn't happen to them they won't do any repairs. I looked online and in the ecosport forums many people are having this problem

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle displayed a message reading "Low Oil Pressure," after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The low oil pressure warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump belt, resulting in damage to the engine, and requiring an engine replacement. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but informed the contact that the manufacturer would not cover the cost of the engine replacement. The failure mileage was 92,000.

The contact owns a 2020 Ford EcoSport. The contact stated that upon placing the vehicle in reverse(R), there was an abnormal scraping sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where the failure was acknowledged; however, the dealer could not determine the cause of the failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was approximately 23.

A couple year ago I got a random pop up saying low oil pressure I pulled over immediately and started hearing a noise. I called around and got told I should tow the car to a mechanic. Then, I was told I had to get a new engine, and that was not cheap. I have also had the problem where every time I get into the car the screen turns off and says “turning off to save battery” sometimes the screen turns back on and sometimes it stays off not allowing me to see navigation. Plus when this happens it sometimes turns my whole dash and air conditioning off, and I am unable to use the reverse camera. Now there was a recent recall on my vehicle for the low oil pressure warning. But I have also had multiple problems with the auto start stop function where I have to manually turn it off every time I get into the car, the reasoning is because multiple times on the road the car would not start and I would have to put the car in park and restart the car but on hills it really has a problem starting.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at 50–60 MPH, the high-pressure warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 79,000.

The contact owns a 2020 Ford EcoSport. The contact stated while driving 30 MPH, the "Low Engine Oil" and check engine warning lights illuminated. The contact pulled into a gas station as the vehicle began to shake and turned off the engine. Due to the failure, the vehicle was towed to a relative's home, and oil was added to the engine. Upon starting the vehicle, the warning lights returned, and an abnormal grinding metal sound started coming from the engine. The contact later discovered that the vehicle was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

I was on a ramp going from one highway to another when the engine oil pressure warning came up. Within seconds after the engine started to reduce speed and the engine light came on. The Wrench light came on and the engine continued to reduce speed. I had to put my hazard lights on and try to slowly get it to the dealership that was luckily only a couple exits away. I had my 3-year-old in the back seat. The dealership reports the whole engine needs to be replaced. We are down one vehicle and have to wait for a new engine. I no longer feel safe in this vehicle and researched the car to see if others have experienced this. I just saw that there is a known engine issue now and feel my fairly new car now is worthless. Who would buy a vehicle that has a known engine issue that can put your family's safety at risk with no known repair yet. The vehicle has only over 40,000 miles on it.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine, and the oil pressure warning light illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The vehicle was then towed to the local dealer to be diagnosed, where belt fragments and metal shavings were found in the oil pan. The contact was advised by the local dealer that the long block, turbocharger, and lubricating system needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 67,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact stated that while his wife was driving at an undisclosed speed, the low oil pressure warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included however, parts were not yet available. The manufacturer was notified of the failure but did not assist. The failure mileage was 84,000. VIN tool confirms parts not available.