2019 FORD ECOSPORT Complaints

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75-80 MPH, the “Low Oil” warning light illuminated, and there was a sudden loss of power. The contact was able to drive 5 MPH to the nearest exit, and located a local oil service shop, where a mechanic inspected the vehicle and determined that the engine had failed. The vehicle was towed from the mechanic to the dealer, who confirmed that parts for the recall repair were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 51,000. VIN tool confirms parts not available.

I have had the same issue with my Ecosport since 04/2022 and have taken it to the ford dealership and been in contact with ford corporate multiple times. In March 2023 I had to replace the engine because it finally completely froze up and was told it was do to the oil pump tensioner. This was the fifth time I had taken it in. The check engine light came back on as soon as I left the dealership, I was told it just needed to reset. It started having issues again in August 2023 and every time I took it in it has been dismissed. I have spent thousands of dollars on repairs for this SUV. Today the check engine light came back on and it smells like smoke if you try to drive it, along with it being very slow to pick up speed and making the same odd noise as before the motor locked up the last time. I contacted ford and made another appointment today to get it checked. I also contacted ford customer service and was told that there is nothing they can do that I will once again be responsible for the cost of all repairs because the recall is not completely in place. This vehicle is not fixable or safe to drive. Ford informed me that the vehicle is now to old for them to be responsible for the fact that the car is not fixable despite the fact that they have been trying to fix it and charging me thousands of dollars while I am still paying on it. And knowing it was unsafe

Was driving down highway when I lost power and it started whistling and a warning sounded said low oil pressure so I pulled over and had to be towed home. When I received my recall letter I took it to my local ford dealer In Covington indiana and they told me they couldn't get the parts but would contact me when they came and they neverdid. So I called them back after this happened and they said they couldn't get these parts sent to them that I would have to find a bigger dealership. Now I have to pay for a tow to Lebanon Indiana they can't get it in until July 23rd for diagnosis and no loaner. So I am without answers or a vehicle for almost a month...

I am filing a complaint regarding Ford Recall 23S64 on my 2019 Ford EcoSport. My vehicle is showing a solid red low oil pressure warning, which Ford’s own documents state can result in engine failure while driving. I contacted my Ford dealership, and they confirmed I am part of the recall but told me to keep driving the vehicle until the engine fails, even though this clearly poses a serious safety risk to myself and others on the road. They also said it would be 3 weeks before I can receive a loaner vehicle. I then called Ford’s official customer service number (800-392-3673) and was met with dismissive and rude behavior. My concerns about the safety of operating a vehicle with an active engine defect were not taken seriously. I explained that I rely on this car for income and have no safe alternative right now. I’m being told to knowingly drive a car with a known oil pump defect that could result in sudden engine seizure, while Ford delays parts and offers no timely solution. This creates a serious safety issue for me and for others on the road. I am requesting that NHTSA investigate this further and that Ford be required to take urgent action to provide safe alternatives to affected drivers before their engines fail.

Before 58000 miles my 2019 Ford EcoSport began experiencing serious drivetrain issues. The car grinds when going uphill, shakes and shudders when accelerating, and the RPMs surge up and down erratically. A certified Ford dealer diagnosed it as a transmission-related problem, (torque converter which I understand to be an issue with these cars)and Ford has only offered partial financial assistance (45%) for a $3,000 repair. These symptoms pose a potential safety issue, especially while merging, climbing hills, or accelerating in traffic. Additionally, the infotainment system failed—backup camera and USB ports stopped working—raising more concerns about overall electrical system reliability. This transmission failure occurred far too early for normal wear and raises serious concerns about possible manufacturing defects. This should not be happening this soon and no engine lights came on or anything.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

What component or system failed or malfunctioned, and is it available for inspection upon request? The issue appears to be related to the powertrain system, specifically the belt tension or transmission shifting components. A “Powertrain Malfunction / Reduced Power” warning message appeared through the FordPass app, and I have also been experiencing jerking or hesitation when applying pressure to the gas pedal, particularly during gear shifts. The vehicle is available for inspection upon request. ? How was your safety or the safety of others put at risk? The unexpected jerking and reduction in power while driving could pose a serious safety risk, especially when merging onto highways or changing lanes, where smooth acceleration is critical. This behavior could result in a loss of control or increase the likelihood of a rear-end collision in traffic. ? Has the problem been reproduced or confirmed by a dealer or independent service center? An independent mechanic has reviewed the issue and suspects that it may be related to the previously reported belt tension recall, although my specific vehicle VIN was not included in that recall group. The mechanic observed the jerking and powertrain alert and recommended further inspection. ? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. I am currently in the process of filing this report and seeking guidance from the manufacturer to determine the next steps for inspection and resolution. ? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The “Powertrain Malfunction / Reduced Power” message appeared via the FordPass app. Prior to the alert, I had noticed intermittent jerking and hesitation during acceleration, which became more noticeable within the last few weeks leading up to the warning

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.