2020 FORD ECOSPORT Complaints

On [XXX] I was riding down the road and the Low Engine Oil light came on. I came home and looked for the recall paper that I received in the mail. I found it and that's what the recall was for. I immediately took my car into Jim Hudson Ford in Lexington SC. They put it on the machine and found it was in fact the recall issue. They are telling me the engine is on National back order and they have no idea when they will be getting the engine. In the meantime they have no rentals. I have been without a vehicle since [XXX]. They claim I am now 2nd on the list but I will not believe it until I see it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The oil pump failed causing the belt to break and fling particles into the engine.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle failed to respond as intended while depressing the accelerator pedal. The low oil pressure warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

There is an open recall on my 2020 Ford EcoSport (VIN: [XXX] ) involving the engine oil pump. The recall was issued back in 2023, and I have been repeatedly told that the part would be available “at the beginning of the year” — first in 2023, then 2024, and now again in 2025. Each time, no resolution has come, and the part remains unavailable. This delay has made my vehicle unsafe and unreliable. I’ve been unable to drive it confidently or use it for essential transportation. Despite contacting both Ford and the original dealership (Preston Ford West in Randallstown, MD), I have received no specific repair date or clear guidance — only repeated postponements year after year. Meanwhile, I am forced to continue making high monthly loan payments on a vehicle I cannot safely operate. This has become a financial burden as well as a safety risk. I am requesting that NHTSA investigate Ford’s handling of this recall and assess whether consumers like myself should be protected under a buyback, warranty extension, or similar resolution process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the engine might seize before the engine was replaced. The contact was concerned because the recall information indicated that dealers would replace the oil pump tensioner assembly and oil pump drive belt, free of charge. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 30 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that when the vehicle was started the following day, the "Low Oil Pressure" warning light illuminated, and the vehicle was making abnormal sounds. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle but was unable to determine the cause of the failure. The vehicle was not repaired. The contact related the failure to the recall. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The backup camera stays on after the car is in Drive and is actively moving forward. It has happened multiple times. I have video of this occurring.

The contact owns a 2020 Ford EcoSport. The contact stated that while in the process of performing the State inspection of the vehicle, the inspector informed the contact that the exhaust pipe was fractured. The vehicle was taken to an independent mechanic, where it was diagnosed that the pipe that extended from the engine to the exhaust pipe needed to be replaced. The vehicle was not repaired because the parts were on backorder. The manufacturer was notified of the failure. The failure mileage was approximately 27,000.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall and the vehicle was towed to the local dealer and the engine was replaced; however, the failure persisted. The failure mileage was 87,000. VIN tool confirms parts not available.