2012 FORD EDGE Complaints

In June of 2018 with 48,182 miles on my vehicle, I experienced the brake pedal very hard to push some of the time, and then other times, the brakes would not stop and you could hear air come out from the brake pedal. Realizing this was a hazard for myself and other drivers, I took my car into a Ford Dealership. They stated that there was a recall on the brake booster and replaced the part free of charge. In November of 2020 with 80,060 miles on my vehicle, the exact thing happened again. I contacted the Ford Dealership, they stated there is no other recall and because it had been over 12 months from the first replacement that they could not replace it free of charge, so I paid a shop over $500 to replace the brake booster again. Now, August 17th, 2021 less than 9 months later and only 10,000 more miles on my vehicle it has happened again! The Ford Dealership recommended that I contact Ford's corporate office. Ford Corporate told me that they will not cover the cost to repair my vehicle for the 3rd time and will not provide the part free of charge. This is an obvious issue with their brake booster part or a deeper issue that isn't being addressed, leaving vehicle owners, like myself, at risk of getting into an accident due to a faulty brake system.

Brakes continually malfunction and fail intermittently. It has been an ongoing issue for just over two years. We have found they malfunction and fail after any loss of traction, such as turning on a gravel road or hitting a pothole. For quite some time we have been able to stop and pump the brakes hard and hold them down, repeating until the brakes tightened back up. The last 3 days however they will not function properly. This malfunction/ failure causes extremely spongey brakes making it extremely difficult to slow or stop, having to push the pedal nearly to the floor to start slowing down. Problem had not been reproduced by servicer however we could reproduce the problem once we determined it was a loss of traction causing it. NO warning lights of ANY kind have ever Illuminated! System check always shows brakes are good. Brake fluid is always good. Brakes have been bled multiple times, replaced and brake booster has been replaced as that is what the dealer thought it was the last time i had it checked. Brake booster did NOT fix the hissing or the malfunctioning or failure. So many people with an Edge have brake issues! Please help us get this resolved and corrected before someone gets seriously injured or dies! I have nearly every single date my brakes have malfunctioned/failed and I will provide if requested!

I was driving the car approximately 35 MPH the car completely shut down. A couple of days later while accelerating from a stop sign it completely shut off again.

Brakes were working totally fine for 1 hr. drive to city. A few hours later, I returned to my car to drive home. When I put my foot on the brake pedal while it was in park (but engine started,) everything felt normal. When I put it into reverse to back out of the spot, my foot went all the way to the floor. This "soft pedal" occurred with NO warning lights/sounds/etc. There was NO warning that my brakes would give out on me at all. Luckily, mine happened,(both occasions), in parking lots, not in higher speed situations. Any higher speed situation could have been catastrophic. It was frightening. Fortunately, I was a nearly vacant lot, so I tried backing up to see what would happen and the brake again had to go ALL THE WAY to the floor and made a grinding sound (like stopping on gravel sort of). It did not stop as usual. It rolled to a stop after traveling a few feet. (Mind you, this is only rolling back from a parked position.) I got on You Tube and typed in "2012 Ford Edge, brake to the floor" there were hundreds of folks complaining about this issue. It is related to the ABS Hydraulic Control Unit, although my ABS never illuminated. You Tube had "quick temporary fix". Go in reverse upto 20-25 MPH and slam on the brakes "grenade stopping". Took 7 times (frightening given I didn't know if the brakes would engage at all), my brake pedal popped back up from the floorboard and it felt like a hard pedal again. It worked fine for one day. The same problem reoccurred the next day. Same reverse/grenade stop procedure and it got me to the dealership. Apparently this gets the valve to go back to closed position after air got in HCU from open valve. My Ford Service Advisor acknowledged how common the repair was and were surprised the Edges weren't included in the 19S54 Recall with other models. Repair cost me $1,435. They also found the Master Cylinder needed some repair-more money. I will try to get the actual part removed from my car back for inspection

While backing up, the camera will often reverse the view or flip upside down. Other times it will suddenly black out. All result a scary and unsafe situation. Especially when reversed and it looks clear on the wrong side!!

Brakes peddle soft, fluid full, intermittent times where putting on the brake and felt they weren’t working (scary). Pads, rotors fine. Taking in to dealer and anticipate they will replace brake booster, master brake cylinder and still the brake issue remains not fixed. Reading posts on internet and many owners having same issue where dealer can’t seemed to be able to determine problem.

As I was driving, all of a sudden the car would not pick up speed. I gently put additional pressure on the gas, but nothing happened. I was lucky as I was going out to my mom's. As I pulled into the drive way I heard thumping noises (that is the best way I can explain the sound). Turned car off, visited with my mom, hours later drove home not issues / no light indicators. About a month later I was approaching a stop sign. As I proceeded after the red light turned green, the car again would not increase in speed. I gently applied more pressure to the gas pedal but it would not pick up speed. I had my foot on the gas almost to the floor. I was approaching an overpass but was skeptical about the car gaining speed enough to go over it. I thought best to pull over and seek other options. I called a tow truck and had it towed to my home. The following Monday I had taken it to a repair shop. The garage had it for two days and was unable to detect any thing wrong. This is a serious issue, if this would of happened on a busy freeway, this could result in serious accident in which fatalities could have happened. Losing power on a busy freeway is a disaster waiting to happen. I know my car, this has happened to me two times within 3 months. I am afraid to drive it and have take steps to correct this, but garages "cannot fix what they cannot find". So tell me FORD corporation what advice are giving to you consumers? Or are you going to wait until someone gets killed ?

This is my 20 year old daughter's car. She attends college in another state. Recently, the door ajar light comes on and will not go off. This prevents her from locking her doors, all of them! Not while driving, and not when parked. The closes all doors and tries to lock the car, and the passenger side "door ajar" light remains on, even though the door is closed and shut tight. The repair to this issue is replacing the entire door latch mechanism and costs over $500 at the dealer. I would do it myself, but the Ford door assembly is very complicated and must be done in a precise manner. Right now, the car is parked as my daughter is on a summer trip. The interior lights are always on, so the battery has been drained and is now dead. It will not take a charge. So, I need a new battery before I can even work on the door. I believe this is a safety issue because the doors cannot be locked. The security alarm cannot be activated, and most importantly, my daughter cannot lock herself safely inside if she was being pursued by an attacker. Criminals could also ransack her belongings from the unlocked vehicle and homeless vagrants could sneak inside as well. Ford needs to recall all these Ford Edge's with this problem. I'm told it's the 3rd most popular complaint on the forums.

I WAS DRIVING MY CAR WITH MY 6 YEAR OLD IN IT AND IT SUDDENLY LOST POWER ON THE FREEWAY. THERE WAS A YELLOW WRENCH THAT APPEARED ON THE DASHBOARD I WAS ABLE TO VEER OVER TO SAFETY. FORD SAID IT WAS THE MAF AIRFLOW SENSOR. WE REPLACED IT. TODAY, 4 DAYS LATER IT HAPPENED AGAIN WITH MY DAUGHTER IN THE CAR. I BOUGHT THIS CAR 2 MONTHS AGO FROM ALBANY SUBARU AND THEY CLAIMED IT PASSED A 19 POINT INSPECTION. I HAVE A LOAN OUT ON IT AND IT'S A COMPLETELY UNSAFE VEHICLE

MY DOOR AJAR MESSAGE STAYS ON,DOOR IS NOT AJAR WHILE DRIVING BUT DOME LITES STAY ON AFTER THE CAR IS OFF FOR A WHILE BEFORE THE LITES FINALLY SHUT OFF, BAD SWITCH OR SENSOR, IF SO HOW CAN THIS BE FIXED, BEFORE MY BATTERY WEARS DOWN? THIS ONLY HAPPENS WHEN I USE THE DRIVERS SIDE PASSENGER DOOR! THIS HAS BEEN GOING ON NOW FOR ABOUT 2 MONTHS!