2011 FORD EDGE Complaints

About 3 months when I got the vehicle I had to take it to El Cajon Ford because the brakes suddenly stopped working properly and I had to nearly push the pedal to the floor to stop. It suddenly lost the pressure needed to properly stop. The vehicle was still under warranty at that time. That was about over 4 years ago. Now I find that the same problem has arose again. I took it took it to a auto repair shop to find the part I need is back ordered. There is a recall on all ford edge vehicles for this brake problem however after several calls and conversations with ford I find for some reasons my Ford edge is not included for reasons I can’t understand and the parts available are reserved for other recall vehicles when my car has the same issues. In addition, a less than a week after I received the vehicle my son along with his baby daughter were on the freeway when suddenly the a tire just blew out causing them to skid across the highway, luckily no one was hurt, but 2 weeks later another tire just blew out on me as soon as I entered the highway on my way home from work.I replaced all 4 tires however about once a month the tire pressure runs low although I had new tires.

Brakes have been going to the floor for a complete stop, have had to slowly brake a lot sooner when coming to any kind of stop. Within the past two days my brakes have been making a whistling sound when brakes not applied. My brake lights stay on while car is in park. Dropping my daughter off at school and applying my brakes my car died in a long line of cars causing me to have to apply the emergency brake.

I have heard several service repair technicians advise the Ford Edge 2010 to 2014 have issues with their brake booster. This needs to be recalled and repaired for free.

Vehicle was towed to independent repair shop after 2 different dealer service departments failed to return repeated attempts by phone to schedule repair of brakes symptomatic for booster failure (ext. Warranty program, but car is beyond date cutoff due to pandemic). After booster and master cylinder replacement and flush with new brake fluid, mechanuc is reporting that brakes are still bad. Testing and following work procedures, HCU is testing bad. HCU part not available for 6 months. Contacted manufacturer about HCU failure with no DTC codes or warning lights. Asked about existing recall of HCU for other model/years with exact same symptoms and Ford national customer service said my vehicle isn't covered at this time. This is a critical safety failure that occurs without warning and without error codes. It is a known problem for models both before and after this model year. Currently, estimate for repairs is about $4,000. The needed repairs are solely the result of manufacturer known safety defects that should be recalls and their dealers failure to provide timely response to service requests. In my case the brake failures (both Booster and HCU) did not, but nearly did cause an accident,.and the HCU has caused loss of use for 6 months.

The car would only brake when pushing the brake pedal to the floor. Once diagnosed it was found the HCU needed to be replaced and was told this was on National Backorder. This car went to a mechanic for 2.5 months due to this. And I took it to the Ford Dealership after being told it could be fixed. There is a recall for other years of this same model for this part.

The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was stiff. The contact applied significant force to the brake pedal and it responded. The contact stated that there was a 10 ft. stopping distance delay when depressing the brake pedal. Additionally, the contact stated that the vehicle would shut off upon depressing the brake pedal. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. Additionally, the contact stated that she was informed at State inspection that the vehicle could not be inspected due to a PCM failure. The vehicle was taken to an independent mechanic where it was diagnosed that the PCM needed to be updated. The dealer and the manufacturer were notified of the failure and informed the contact that she would need to pay repair fee as the VIN was not included in a recall and Ford Campaign Number: 13N02 had expired. The vehicle was not repaired. The failure mileage was approximately 128,000.

The contact owns a 2011 Ford Edge. The contact stated while driving at an undisclosed speed and making a turn, the brake pedal was depressed however, the vehicle failed to respond as needed. The contact was able to stop on the side of the road. The contact shifted the vehicle into park and pumped the brake pedal. The vehicle was restarted and operated normally. The vehicle was taken to an independent mechanic and the contact was informed that the ABS and brake master cylinder needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was contacted and stated that the vehicle needed to be taken to an authorized dealer. The failure mileage was 92,000.

The contact owns a 2011 Ford Edge. The contact stated while exiting a parking lot, the vehicle drove over a patch of ice; the contact depressed the brake pedal and felt that the pressure of the brake was low. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was out of warranty. The contact was advised to contact the NHTSA Hotline to file a complaint. The failure mileage was 70,500.

On 12-11-22 I had a flat tire. I went to put on the spare, following directions step by step, and placing the jack where the arrow points in the correct spot. I jacked my car up and once the tire was off, the car fell onto the ground bending the jack. I then realized the area the jack sits, along with other areas under the car are badly corroded. It's available for inspection, yes. This could have badly hurt me or my 4 year old who was near me had the jack flew out or my hand had been in the area. I am concerned if there are any other framework issues since the car landed hard on concrete. I also dont know if there is other hidden corrosion I cannot see that could pose saftey issues while driving.

The contact owns a 2011 Ford Edge. The contact stated while driving 55 MPH, the vehicle became uncontrollable. The contact was able to pull over to the shoulder. There were no warning lights illuminated. The vehicle was taken to the independent mechanic and the contact was informed that the failure was caused by the transfer case. The contact called an unknown local dealer and was informed that there were no open recalls on the vehicle. The contact was referred to the manufacturer. The manufacturer was contacted and referred her to the NHTSA hotline for assistance. The approximate failure mileage was 37,000.