2011 FORD EDGE Complaints

THE DOOR AJAR LIGHT REMAINS ON ALL THE TIME, ELLUDING TO THE DRIVER'S DOOR BEING OPEN, WHEN IT IS NOT. WILL NOT ALLOW ME TO LOCK MY DOORS WHEN DRIVING, MAKING IT UNSAFE AND WEARING DOWN MY BATTERY. *TR

THIS IS MY 2ND COMPLAINT ABOUT THIS SAME DEFECT AS IT HAS OCCURRED 2 ADDITIONAL TIMES (3 TOTAL INCIDENTS). THE 1ST INCIDENT OCCURRED ON 4/11. THE 2ND INCIDENT OCCURRED ON 6/2 WHEN MY WIFE WAS TURNING RIGHT FROM AN INTERSECTION. AT APPROXIMATELY 20MPH SHE LOST THE ABILITY TO ACCELERATE AND HAD TO QUICKLY CHANGE LANES AND COAST TO THE SIDE OF THE ROAD WHILE AVOIDING TRAFFIC. SHE PUT THE CAR IN PARK AND TURNED THE VEHICLE OFF. ONCE SHE TURNED THE CAR BACK ON, THE CAR OPERATED NORMALLY. THE 3RD INCIDENT OCCURRED ON 6/3. MY WIFE ACCELERATED FROM A RED LIGHT INTO AN INTERSECTION AND LOST THE ABILITY TO ACCELERATE. SHE WAS STUCK IN THE MIDDLE OF A BUSY INTERSECTION WITH CARS SWERVING AROUND HER. SHE AGAIN STOPPED HER CAR FROM COASTING, PUT IT IN PARK, AND TURNED THE CAR OFF. SHE RESTARTED THE CAR AND IT OPERATED NORMALLY. I DEEMED HER CAR TOO DANGEROUS TO DRIVE AND WOULD NOT ALLOW HER TO DRIVE UNTIL REPAIRED. I SEARCHED THE INTERNET AND FOUND THE FORD ESCAPE, FUSION, MARINER, AND MILAN HAD THE EXACT SAME PROBLEM THE EDGES ARE HAVING. THOSE OWNERS RECEIVED AN EXTENDED WARRANTY FOR A DEFECTIVE THROTTLE BODY. REFERENCE CUSTOMER SERVICE PROGRAM (CSP) 13N03 AND NHTSA ACTION # PE13003. I TOOK HER CAR TO THE DEALERSHIP AND THEY COULD NOT FIND ANY ERROR CODES NOR REPEAT THE PROBLEM. HE SAID HE COULD NOT REPAIR ANYTHING WITHOUT THIS INFORMATION. I MENTIONED CSP 13N03 AND HE SAID HE WAS AWARE OF IT BUT IT DIDN'T APPLY TO THE EDGE. SINCE THE PROBLEMS WERE EXACTLY THE SAME, I ASKED IF REPLACING THE THROTTLE BODY WOULD FIX THE PROBLEM. HE HESITATED BUT AFTER SOME PRODDING HE SAID IT WOULD MOST LIKELY FIX THE PROBLEM BUT HE COULDN'T OFFICIALLY SAY SO. I HAD THEM REPLACE THE THROTTLE BODY ON 6/6 ($698.06) AND MY WIFE HAS HAD ZERO PROBLEMS AS OF 8/13, FURTHER PROVING IT'S THE SAME DEFECT. I HOPE FORD STEPS UP AS THEY DID WITH THE OTHER FORD MODELS AND CORRECTS THIS DANGEROUS SAFETY HAZARD. *TR

ON 10 OCCASIONS, WHILE DRIVING THE ENGINE STALLED AND I COULD NOT ACCELERATE. THE "AWD OFF" AND ENGINE ICON WOULD LIGHT UP. IN ALL INCIDENTS, I WAS ABLE TO PULL OVER TO THE SHOULDER AND AVOID A REAR END COLLISION. I HAD THE CAR SERVICED AT A FORD DEALER, THEY HAD TO REPLACE THE THROTTLE BODY. THEY INDICATED THAT MOST OF THEIR ISSUES REGARDING THE FORD EDGE HAS BEEN RELATED TO A DEFECTED THROTTLE BODY. *TR

IN DECEMBER OF 2013 I NOTICED THE STEERING ON MY FORD EDGE WAS ACTING UP AND OCCASIONALLY THE POWER STEERING WOULD GO AWAY FOR A SHORT PERIOD TIME. THIS ISSUE ALMOST CAUSED A COUPLE ACCIDENTS BECAUSE THE CAR WOULD NOT REACT WHEN TURNED. THE DEALERSHIP ADDED MORE POWER STEERING FLUID AND THE ISSUE WENT AWAY FOR A LITTLE WHILE BUT WOULD STILL SOMETIMES SHOW THE SAME SIGNS OF BEING HARD TO STEER. A FEW MONTHS LATER A DIFFERENT FORD DEALER FOUND A SMALL POWER STEERING FLUID LEAK AND REPAIRED A HOSE UNDER WARRANTY, BUT THAT DID NOT COMPLETELY SOLVE THE PROBLEM. LAST TIME INTO THE DEALER FOR AN OIL CHANGE JUST PAST WARRANTY, THE SAME DEALER FOUND A TECHNICAL SERVICE BULLETIN TO REPLACE THE POWER STEERING PUMP, BUT NOW THEY WANT US TO PAY THE FULL COST OF THE REPAIR SINCE THE VEHICLE IS OUT OF WARRANTY. WE TRIED TO TALK TO THE DEALERSHIP AND FORD CUSTOMER SERVICE BUT THEY WOULD NOT COVER THE ISSUE UNDER WARRANTY EVEN THOUGH THE ISSUE WAS FIRST BROUGHT UP WHILE THE VEHICLE WAS STILL UNDER WARRANTY. I FEEL THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE SUBJECT TO A RECALL NOT TO MENTION THE FORD SHOULD STAND BEHIND THEIR PRODUCT AND FIX AN ISSUE THAT WAS BROUGHT TO THEIR ATTENTION BEFORE THE WARRANTY WAS UP. *TR

WHEN DRIVING ON A 2 LANE MOUNTAIN ROAD AT 60, ENGINE FULLY WARMED UP (RUNNING FOR 20+ MINUTES, AMBIENT TEMPERATURE APPROX 85 F) THE THROTTLE BECOME UNRESPONSIVE AND THE ENGINE RPM DROPPED TO APPROXIMATELY 600 RPM BASED ON THE DASH TACHOMETER. WHEN THIS HAPPENED A YELLOW WRENCH DIALOG WAS DISPLAYED ON THE DIGITAL DASH WITH NO TEXT OTHER THAN "OK". ALL CONTROLS OTHER THAN THE THROTTLE SEEMED TO FUNCTION CORRECTLY. WE WERE GOING DOWNHILL WHEN THIS HAPPENED AND WERE ABLE TO COAST UNTIL WE FOUND A SUITABLE PLACE TO PULL OVER. ONCE WE PULLED OVER WE NOTICED THE ENGINE WAS RUNNING ROUGH AND SPUTTERING. WE TURNED THE ENGINE OFF AND THEN BACK ON AND THE ISSUE PERSISTED (ROUGH IDLING AND NO THROTTLE CONTROL). OPENED HOOD AND PULLED ENGINE COVER TO CHECK FOR ANY VISIBLE ISSUES, NONE FOUND. WHEN WE GOT BACK INTO THE CAR THE THROTTLE WAS FUNCTIONING PROPERLY AND THE IDLE WAS SMOOTH WITH NO SPUTTERING. WE FINISHED THE REST OF THE DRIVE WITHOUT INCIDENT AND WHEN WE GOT BACK TO THE HOUSE HOOKED UP THE OBDII READER AND NO FAULT CODES WERE STORED. WE TOOK THE EDGE IN TO THE NEAREST FORD DEALER (LAWLEY'S TEAM FORD IN SILVER CITY, NM) THE NEXT MORNING AND THEY FOUND NO FAULT CODES STORED IN ANY MODULE AND CHARGED US $122.25 FOR THE DIAGNOSTICS EVEN THOUGH THE CAR IS STILL COVERED UNDER THE FACTORY POWER TRAIN WARRANTY. THEY SAID THEY DIDN'T KNOW WHAT CAUSED THE ISSUE BUT SAID IT MAY HAVE BEEN A "RANDOM GLITCH" OR "BAD FUEL". THANKFULLY, THIS HAPPENED ON A LIGHTLY TRAVELED ROAD AND WE WERE HEADING DOWNHILL AND ABLE TO COAST AND FIND A PLACE TO PULL OFF THE ROAD. IF THIS WERE A BUSY ROAD OR WE WERE NOT ABLE TO PULL COMPLETELY OFF THE ROAD THIS COULD HAVE BEEN A MUCH MORE SERIOUS ISSUE. WE HAVE ONLY OWNED THE VEHICLE FOR LESS THAN A MONTH SO WE CAN'T SAY WHETHER IT HAS HAPPENED BEFORE THAT. IT HAS NOT OCCURRED IN THE 1000+ MILES WE HAVE PUT ON THE CAR SINCE IT OCCURRED. *TR

DOOR AJAR WARNING LIGHT STAYED LIT AT TIMES, CLOSING THE DOOR A LITTLE HARDER STOPPED WORKING. NOW THE WARNING IS CONSTANT AND MY DOORS WILL NOT LOCK WHILE DRIVING. ALL INTERIOR LIGHTS STAYED ON UNTIL IT DRAINED THE BATTERY. WITH NEW BATTERY THE ONLY WAY THE LIGHTS EVENTUALLY SHUT OFF IS IF THE CAR IS LOCKED, BUT THE LIGHTS DO STAY ON FOR EXTENDED PERIODS OF TIME BEFORE SHUTTING OFF. DEALER CLAIMS THE BATTERY SAVER KICKS IN AND SHUT THE LIGHTS OFF "EVENTUALLY" THIS IS NOT THE CASE IF YOU LEAVE THE VEHICLE UNLOCKED OVER NIGHT. *TR

IN HEAVY TRAFFIC THE VEHICLE STOPPED. REQUIRED TOW TO DEALER, WHO REPLACED THE THROTTLE BODY UNDER WARRANTY. *TR

I WAS DRIVING ON THE HIGHWAY AND THE CAR WOULD NO LONGER ACCELERATE, AND BEGAN TO SLOW DOWN. I STILL HAD POWER STEERING AND BRAKES, AND ALL OTHER ELECTRONIC DEVICES WERE WORKING. ALSO A WARNING LIGHT CAME ON WITH A WRENCH ICON. I WAS ABLE TO GET OVER TO THE SIDE OF THE ROAD, TURNED OFF THE ENGINE, AND THEN TRIED IT AGAIN AND IT EVERYTHING SEEMED TO BE ALRIGHT. I GOT TO THE NEXT EXIT AND CALLED AAA AND I HAD THE CAR TOWED TO MY LOCAL MECHANIC WHERE IT WAS DETERMINED THAT IT WAS A THROTTLE BODY FAILURE. IT WAS REPLACED AND THE CAR IS WORKING WELL AGAIN. *TR

MY WIFE WAS DRIVING HOME FROM WORK DURING RUSH HOUR AND TWICE ON THE SAME TRIP THE ENGINE SHUTTERED THEN COMPLETELY SHUT DOWN. THE FIRST TIME, LUCKILY, SHE WAS ABLE TO COAST ACROSS FOUR LANES OF TRAFFIC TO THE SHOULDER BECAUSE THIS HAPPENED WHERE TWO INTERSTATES MERGE AND THE IS NOT A SHOULDER ON THE LEFT. WE TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE THROTTLE BODY. THE DEALER STATED IT WAS A KNOWN PROBLEM AND HAS BEEN RECALLED ON OTHER MODELS BUT NOT THE EDGE. I CALLED FORD CUSTOMER SERVICE AND I GOT THE IMPRESSION THEY DID NOT CARE ABOUT THE ISSUE OR THE SAFETY OF THE PEOPLE DRIVING THEIR VEHICLES. BECAUSE OF THIS WE TRADED OUR VEHICLE AT A LOSS WITHIN A WEEK OF SPENDING $700 TO REPLACE THE THROTTLE BODY. *TR

THE "DOOR AJAR" WARNING ON THE DRIVER DOOR IS CONSTANTLY ILLUMINATED. NOT SURE IF IT I SAFE TO DIVE VEHICLE. *TR