2011 FORD EDGE Complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE PARKED THE CONTACT NOTICED THE SYNC TECHNOLOGY ON THE TOUCH SCREEN WAS NOT FUNCTIONING PROPERLY AFFECTING THE AIR CONDITIONER, RADIO, CELL PHONE SYNC, AND NAVIGATION SYSTEM. THE CONTACT STATED HE WAS CONSTANTLY DISTRACTED AND LOOKING AWAY FROM THE ROAD TO CANCEL OR SWITCH FUNCTIONS ON THE SCREEN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING FOURTEEN DIFFERENT TIMES. THE TECHNICIAN PERFORMED VARIOUS SOFTWARE UPDATES AND REPLACED THE COMPUTER THREE DIFFERENT TIMES BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200.

THE THROTTLE BODY FAILED WHILE I WAS DRIVING ABOUT 65 MILES PER HOUR ON INTERSTATE 65. THIS FAIL HAPPENED AT AN EXTREMELY BUSY PORTION OF I-65 AS YOU LEAVE INDIANA AND CROSS INTO LOUISVILLE, KY. LUCKILY, THE TIME OF DAY WAS APPROXIMATELY 1:30 P.M. SO TRAFFIC WAS RATHER LIGHT. IF THIS HAD HAPPENED DURING RUSH HOUR, I WOULD NOT HAVE BEEN ABLE TO GET MY CAR OFF THE INTERSTATE AND OVER TO AN EMERGENCY LANE. WHO KNOWS WHAT THAT RESULT WOULD HAVE BEEN - A HORRIBLE CRASH - POSSIBLY DEATH. FORD REALLY NEEDS TO STEP UP AND RECALL THE THROTTLE BODY PART. AS I HAVE RESEARCHED THIS ON THE INTERNET, I SEE MANY INSTANCES WHERE FORD APPEARS TO HAVE SEVERAL MODELS (OLD AND NEW) THAT ARE EXPERIENCING FAILED THROTTLE BODY COMPONENTS. THIS IS UNACCEPTABLE AND WILL SURELY CAUSE ADDITIONAL FATALITIES (THEY HAVE ALREADY HAD ONE FATALITY DUE TO THIS PART FAILURE). *TR

I WAS DRIVING WITH MY TWO CHILDREN ON THE HIGHWAY GOING 65 MILES PER HOUR/AVERAGE SPEED LIMIT WHEN ALL OF A SUDDEN MY CAR ACCELERATION WENT LIMP AND THE CAR ENGINE STALLED. THE ACCELERATOR PEDAL NO LONGER WORKED AND A LITTLE ORANGE WRENCH FLASHED IN THE DIGITAL DASH. THERE WAS NO WARNING. I PUT ON MY HAZARDS. SHUT OFF THE AR, THEN RESTARTED AND IT WAS FINE. THIS HAPPENED TWO MORE TIMES. FORD DEALERSHIP CAN'T FIND ANYTHING WRONG WITH THE VEHICLE AND CAN'T "RECREATE" THE PROBLEM. I LOOKED ONLINE AND THERE ARE CONSUMER COMPLAINTS ALL OVER USER GROUP WEBSITES COMPLAINING OF THIS PROBLEM BUT WHEN I CALL FORD CUSTOMER CARE THEY SAY THAT "NO ONE HAS EVER FILED THIS COMPLAINT WITH THEM". CALL FORD. BLOW UP THEIR HOTLINES AND IF YOU ARE HAVING THIS PROBLEM GET THE WORD OUT TO THEM AND EVERYONE ELSE INCLUDING CONSUMER AFFAIRS, BBB AND MORE. SOMEONE IS GOING TO GET KILLED. IT'S SO DANGEROUS AND CLEARLY A MANUFACTURE DEFECT THAT THEY WILL NOT ACKNOWLEDGE BECAUSE THEY DON'T' KNOW WHAT IT IS. *TR

I ATTEMPTED TO PARK BEHIND A PARKED VEHICLE. I BACKED OUT OF A DRIVEWAY APPROX 60' FROM THE PARKED CAR AND WHEN I PUT THE CAR IN DRIVE THE ENGINE STARTED TO RACE & REV VERY QUICKLY (6 - 7 RPM) LIKE THE ACCELERATOR WAS STUCK. THE CAR RACED FORWARD AND WOULD NOT STOP UNTIL IT HIT THE PARKED VEHICLE. I TRIED TO BRAKE IMMEDIATELY BUT THE CAR CONTINUED TO MOVE FORWARD. I APPLIED BOTH FEET WITH MORE PRESSURE ON THE BRAKE AND THE CAR WOULD NOT STOP. THE ONLY THING THAT FINALLY STOPPED THE CAR WAS THE PARKED CAR IN FRONT OF ME. MY HUSBAND WAS THE PASSENGER AND CAN VERIFY THE FACTS. ANOTHER PERSON (FEMALE) WHO LIVES AT THE HOUSE NEXT TO THE PARKED VEHICLE ALSO CAME OUT TO VERIFY THAT SHE HEARD A CAR'S ENGINE RACING/REVVING UP BEFORE THE ACTUAL IMPACT. THERE WERE OTHERS IN THE YARD (GRADUATION PARTY) ACROSS THE STREET THAT ALSO HEARD THE REVVING/RACING ENGINE BEFORE THEY HEARD THE IMPACT/CRASH. THERE WAS NO FAULT OF MINE THAT THIS CAR HAD A MIND OF IT'S OWN AND PROCEEDED TO ACCELERATE FORWARD AND THE BRAKES COULD NOT STOP IT FROM HITTING A PARKED CAR. I AM JUST GLAD THAT WE WERE NOT INJURED AND THAT NO ONE ELSE WAS HURT OR KILLED. *TR

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE LIFT-GATE LOCK MALFUNCTIONED. AS A RESULT, ALL OF THE LIGHTS IN THE VEHICLE WERE ERRONEOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THERE WERE NO RECALLS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS 39,000.

DRIVING AT HIGHWAY SPEED, ENGINE SHUTDOWN AND VEHICLE HAD IMMEDIATE LOSS OF POWER. NO VISIBLE ALERT FOR SURROUNDING TRAFFIC TO AVOID COLLISION. ENGINE DID NOT TURN OFF, BUT ACCELERATION WAS NOT POSSIBLE. I TURNED THE CAR COMPLETELY OFF, WAITED A FEW MINUTES, RESTARTED, AND WAS ABLE TO PROCEED AT NORMAL SPEED ONTO THE INTERSTATE BEFORE IT OCCURRED AGAIN. DEALERSHIP THOUGHT THEY HAD IT FIXED ON MONDAY. THEY SAID IT WAS A COMPUTER COMMUNICATION ISSUE AND THEY RESET IT. THEIR TEST DRIVER HAD TO BE TOWED BACK TO THE SHOP. NEXT DAY, THEY REPEATED YESTERDAY'S FIX, TOLD ME TO PICK IT UP. I HAD A FRIEND DRIVE IT, WHILE I FOLLOWED. WE MADE IT 5 MILES BEFORE IT SHUT DOWN ON THE INTERSTATE DURING RUSH HOUR TRAFFIC. I USED MY TRUCK TO BLOCK TRAFFIC SO WE COULD MAKE IT TO THE MEDIAN. DEALERSHIP HAD IT TOWED BACK. ONE WEEK LATER, THE DEALER SAYS IT'S THE THROTTLE BODY, BUT ARE NOT CONFIDENT IT IS SAFE TO RELEASE, AND ARE NOT POSITIVE THAT'S THE PROBLEM. I HAVE READ MANY BLOGS ON FORD'S COMPUTER OR FUEL RELATED ISSUES THAT APPEAR SIMILAR, YET WITH SLIGHTLY DIFFERENT DIAGNOSIS. MY CONCERN IS SAFETY. I AM LOOKING FOR A SAFE VEHICLE I CAN TRADE WITH CONFIDENCE THAT IT WILL NOT CAUSE THE NEXT OWNER TO CRASH. *TR

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 1 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION AND THEN CRASHED INTO A TREE. THE DRIVER SUSTAINED INJURY TO THE SHOULDER. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED FOR THE EXTERIOR BODY DAMAGES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

I PURCHASED MY 2011 FORD EDGE IN DECEMBER OF 2010 AND HAVE NOT HAD A DAY WHEN THERE HASN'T BEEN A PROBLEM WITH WITH EITHER THE SYNC OR SIRIUS SYSTEM. I HAVE HAD MY AUTO SERVICED SIX SEPARATE TIMES AND STILL HAVE ISSUES. AMONG THESE SIX VISITS, FOUR INVOLVED EITHER RECALLS OR "FULL FLASH REPROGRAMS," IN ADDITION TO THE MAJOR SOFTWARE UPDATE WITH THE USB FORD SENT OUT. CURRENTLY MY RADIO SUDDENLY SWITCHES BANDS, OR PRESETS MALFUNCTION, AND MY RADIO WON'T TURN OFF WITHOUT A COMPLICATED SERIES OF SCREEN ADJUSTMENTS. ALSO WHEN THIS HAPPENS MY MEMORY SEAT FUNCTION IS DISABLED AND NO LONGER WORKS. I CONSIDER THESE PROBLEMS NOT MERELY COSMETIC, BUT FUNCTIONAL SAFETY ISSUES SINCE THE SERVICE DEPARTMENT CANNOT FIGURE OUT HOW THE RADIO/SYNC ISSUES AFFECT THE MEMORY SEAT FUNCTION AND THUS COULD ULTIMATELY AFFECT A MORE CRITICAL AUTO FUNCTION AND THESE OCCUR WHILE DRIVING WHICH HAS CAUSED ME MOMENTARY DISORIENTATION. *TR

THIS IS THE 3RD TIME IN THE PAST 3 MONTHS THAT MY FORD EDGE HAS STALLED. THE FIRST TWO TIMES WERE ON THE HIGHWAY GOING 55MPH. THIS TIME WAS IN MY NEIGHBORHOOD GOING 35MPH. CAR JUST SPORADICALLY GOES "LIMP" AND LOSES ALL ACCELERATION, WITH WRENCH LIGHT COMING ON. HAVE BEEN ABLE TO COAST TO SIDE OF ROAD EACH TIME. FORD REFUSES TO FIX. THEY KEEP SAYING THEY CAN'T DUPLICATE THE PROBLEM. I'M GOING TO GET KILLED IN THIS CAR IF SOMETHING ISN'T DONE ABOUT IT. APPARENTLY I'M NOT THE ONLY CONSUMER WITH THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN SHE NOTICED THAT THE REAR WINDSHIELD WAS SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE OCCURRED DUE TO EXCESSIVE HEAT. THE FAILURE RECURRED ONE YEAR LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIR. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 2,219. UPDATED 9/18/12 *CN UPDATED 09/21/2012 *JS