2011 FORD EDGE Complaints

Failed fuel tank. Noticed fuel like smell when starting car for two weeks but saw no indication of anything wrong. Last week fuel splashed out from underneath vehicle after pulling out of driveway leaving large puddle and stream of fuel. Visual assessment indicated fuel leakage from top portion of fuel tank. Contacted mechanic who removed tank to assess source of leakage and found issue to be damage at rollover valve and severe leakage. There were no warning lamps or messages indicating issue. Severe fire hazard putting safety of my family, self, and home at risk.

The contact's wife owns a 2011 Ford Edge. The contact stated that while his wife was approaching a stoplight, she depressed the brake pedal; however, the brakes failed without warning. Due to the brake failure, his wife ran through a stoplight and drove the vehicle against a curb in an attempt to slow down and stop the vehicle. The contact was then called to the scene and slowly drove the vehicle home. The contact called the dealer and was informed that the brake booster had been repaired previously under warranty; however, the warranty had now expired. The contact then called the manufacturer who informed him that there were no recalls on the vehicle; he was provided a case number. The vehicle was not repaired. The failure mileage was approximately 159,000.

The brakes went out while exiting the expressway at 65 mph. I was able to control the vehicle but had to have it towed to the mechanic. My brake pads and rotors had to be replaced (400+) then I was told that the brake booster had to be replaced also. Another tow to a dealership and now a MONTH later, since parts were hard to come by, I have to pay almost $1000 out of pocket. I was told by Ford customer service that the customer satisfaction warranty expired a year before and I was never notified of this issue since it was not considered a RECALL. There have been many people with this same problem and I am completely appalled at how this is being handled by ford. I never even knew what a brake booster was before this and now I have to pay out of pocket because FORD does not want to take responsibility. I will NEVER buy another ford in my life time.

My car is a 2011 ford edge sport awd and the brake lights will stay on after using the brakes. It is available for inspection. It is a safety hazard because others around me are not always seeing an accurate signal. I have not taken it in to be looked at yet, i just have been lifting up on the brake pedal after i use the brakes. there is on warning or notifications stating the brake lights are still on.

I was driving my 2011 Ford Edge in November 2021 on the highway in heavy traffic. As I approached a changing traffic light I slowed down and then applied the break to stop at the red light at which point the break pedal went all the way to the floor with no resistance forcing me to go into the intersection against traffic. The car finally came to a stop on its own. My husband had it towed to a local Ford dealership to have it diagnosed. The diagnosis we were provided was that my Ford Edge needed a new break booster and a HCU module. One important detail that should be noted is that in July 2020 I received notice of the 13N02 Extended Warranty from Ford regarding a faulty brake booster. I had it replaced immediately. This is the same part that failed in November 2021. On the day of my brake failure, I had driven my Edge 10,000 miles and for 16 months since I had the warrantied part replaced. After my husband spoke with corporate multiple times it became very apparent that they did not share in our concern about the part failure or have any intention of ensuring this did not happen to anyone else. Why have they not issued a recall when Ford acknowledged the part was faulty? Why did my replacement part fail after only 10,000 miles? Are you still producing faulty break parts? Can you guarantee that my third brake booster will not be faulty? Why did I have no warning at all when my breaks went out? Is Ford waiting for a death to occur to do something about it? Everyone in that intersection was incredibly lucky that day. This could have resulted in a major traffic accident or even a fatality. My car is currently at the shop awaiting repair, but I am scared to get back behind the wheel of my car. When I look up my car's break booster failure online I see hundreds of complaints against Ford regarding the Edge and the faulty brake booster and HCU module. How can I trust your product if you are unwilling to stand behind it?

Brakes became hard and vehicle wouldn’t stop. Took to dealer and was diagnosed as a faulty brake booster. Discovered this is a known factory defect specific to our vehicle (letters sent out in 2014 but we didn’t get one) Ford won’t repair free of charge because the vehicle is over 10 years. It’s a granny car driven rarely (51000 miles), in show room shape, and didn’t manifest the condition until now. Even if we had received a letter and had it inspected years ago, we all know it would not have shown the problem as it would not have existed yet. We can’t afford repairs caused by the manufacturer. This is the second time we’ve been screwed by Ford. The first was over Ford Sync and their black screen. This current condition is dangerous and could kill somebody. Ford needs to recall these vehicles, not try to play it where owners have to “discover” factory defects and then fight to get them repaired.

All of a sudden breaks felt like they didn't work; I needed to apply a lot of pressure to get vehicle to stop; felt like I needed to push breaks through the floor. Upon doing research Ford has issued a Customer Satisfaction Program (13N02) which extended warranty for 10 years or 150,000 miles whichever came first. This issue wasn't sent out by Ford until 2013 so basically because my in-service date was 11/29/2010 they now won't cover the repairs. Seems dangerous to not fix this and issue a Recall and instead issue a Customer Satisfaction Program which I loose 3 years on since Ford didn't even notice it until 2013.

Vehicle lost power while going down the road and the wrench light came on. I managed to get vehicle to side of road. Turned vehicle off, then restarted it. This could have been a disaster if I was on the highway. The sudden loss of power is a very dangerous problem. Could have caused a major accident! I've heard others have this same problem. This needs to be recalled and fixed before people are killed. I had the vehicle towed to the dealership. They replaced the throttle body.

While driving home for a visit my daughter informed me that the brakes on her car had a very soft pedal and very little brakes. After inspecting the brake system myself there were no indications of a fluid leak, fluid level was normal, no brake failure warning on the instrument panel. After researching, the same identical problem was posted online by numerous Ford Edge owners of my year and other years. There seems to be a failure of the HCU unit on the brake system. This is a very dangerous situation as the vehicle gives you no warning that you have a braking problem until you press the pedal and it goes to the floor. How this has not been recalled is mind boggling.

I am having issues with my edge dying on me a lot it shuts off all power and I have to pull to the side of the road. I was on the freeway last week on my way to work and it lost all power. This is a serious issue and is very dangerous specially when I have young ones. I have read where a lot of people are having the same problem. A lot of people are saying the throttle body. This needs to be recalled and fix before there is a pile up on the hwy and someone is killed.