2011 FORD EDGE Complaints

2011 FORD EDGE 102K MILES. FRONT DRIVER DOOR LIGHT AJAR, THE DOOR INDICATING ITS AJAR KEEPS THE LIGHTS IN THE VEHICLE ILLUMINATED, THIS IN TURNED DRAINED THE BATTERY. VERY HARD TO TELL THE LIGHTS INSIDE ARE ON DURING DAYLIGHT HOURS. UNFORTUNATELY THIS SITUATION LEFT MY WIFE AND KIDS STRANDED. LOOKED UP SOLUTIONS FOR THIS WHEN I RAN ACROSS THE RECALL 19N09 FOR THIS SITUATION. TOOK IT TO THE LOCAL DEALERSHIP WHERE IT WAS DIAGNOSED AS THE THE ISSUE. THEY NOTED THIS WAS A VERY COMMON ISSUE WITH THESE CARS. UNFORTUNATELY TODAY'S DATE (8/26/20) WAS 26 DAYS PAST THE RECALL EXPIRATION DATE OF 7/31/20. THE DEALERSHIP ADVISED ME THEY COULDN'T FIX THE ISSUE UNDER THE RECALL DUE TO THE EXPIRATION AND THE REPAIR WOULD COST $471. I CALLED FORD DIRECTLY WHERE THEY POLITELY TOLD ME I MISSED THE DATE AND THEREFORE I WAS ON MY OWN. I'M VERY DISAPPOINTED IN FORD'S DECISION TO NOT STAND BEHIND THE RECALL AND TAKE CARE OF THE KNOWN ISSUE WITH THE EDGE AFTER BEING ONLY 26 DAYS AFTER A RECALL EXPIRED. I ASKED FORD IF THEY HAD NOTIFIED ME OF THIS ISSUE WITH THE VEHICLE PRIOR TO THE RECALL EXPIRING, THEY SAID THEY SENT ME A NOTICE IN JANUARY, I ASKED THEM TO CONFIRM THE ADDRESS THAT NOTICE WAS SENT TO AND THEY INTIMATELY ASKED ME TO VERIFY MY ADDRESS TO THEM. RED FLAG.... I GOT THE FEELING THEY DID NOT SEND OUT ANY NOTICE ON THIS RECALL AND THEY COULD NOT CONFIRM WHERE THEY SENT THE NOTICE TO. FORD ADVISED ME TO PAY UP, GET IT FIXED BUT KEEP THE RECEIPT IN CASE THE RECALL OPENS BACK UP THEY WOULD REIMBURSE ME FOR IT. VERY DISAPPOINTED IN THIS SITUATION AND IN FORD. THE WAY THE CAR IS CURRENTLY IS NOT SAFE FOR MY WIFE AND KIDS TO DRIVE. THE DEALERSHIP TOLD ME THAT I COULD JUST "DISCONNECT THE NEGATIVE TERMINAL TO STOP THE BATTERY FROM DRAINING"! FORD PLEASE DO THE RIGHT THING AND OPEN THIS RECALL BACK UP.

THE SYNC SYSTEM QUIT WORKING. THERE IS A BLACK SCREEN AND I AM UNABLE TO USE THE BACKUP CAMERA OR SEE THE TEMPERATURE CONTROLS FOR THE VEHICLE. IT HAS BEEN THIS WAY FOR ABOUT A MONTH. ON MY FORD APP IT SHOWS 2 THINGS THAT NEED TO BE FIXED. I CALLED THE DEALERSHIP AND THEY SAID I HAVE TO PAY $173 FOR THEM TO LOOK AT IT AND THEY SHOW NO RECALLS.

THE BRAKE PEDAL WENT TO THE FLOOR WHEN TRYING TO STOP WHILE DRIVING ON THE HYWAY , I CHECKED THE FLUID IT WAS FULL, TOOK IT TO DEALER TO HAVE IT CHECKED THEY SAID IT NEEDED A HYDRAULIC CONTROL UNIT AND ELECTRONIC MODULE THAT IS MORE THAN $1,100 BUT I DID SOME RESEARCH AND THIS IS A COMMON PROBLEM WITH THIS FORD EDGE.

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED UPON ENTERING HIS VEHICLE, HE SMELLED AN ABNORMAL ODOR OF GASOLINE AFTER REFUELING. THE CONTACT STATED THAT HE WENT INTO HIS GARAGE AND SAW A PUDDLE OF GASOLINE ON THE FLOOR. THE CONTACT CONTACTED AN INDEPENDENT MECHANIC WHO ADVISED HIM TO REFILL THE FUEL TANK TO DETERMINE WHERE THE LEAK WAS COMING FROM. THE MECHANIC PERFORMED A DIAGNOSTIC TEST AND THE RESULT WAS A LEAKING SEAL BY THE ROLLOVER VALVE SENSOR. THE MANUFACTURER WAS NOTIFIED, AND INFORMED THE CONTACT TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000.

WHILE DRIVING ON THE EXPRESS WAY, AN ORANGE WRENCH LIGHT APPEARED, AND THE CAR LOST POWER. VERY DANGEROUS. I WAS BARELY ABLE TO SAFELY PULL OVER AND CUT THE CAR OFF.

THE BREAKS ARE ROCK HARD WHEN YOU FIRST HIT THE BREAK. THE CAR SLOWLY TRYS TO STOP BUT YOU CAN FEEL BRAKES NOT FULLY ENGAGE. SO YOU HAVE TO PRESS HARDER AND THEN THE BRAKES WILL ENGAGE AND IT'S AN ABRUPT STOP. SOMETIMES DOESN'T THINK IT WILL STOP. IT IS VERY SHOCKING WHEN FIRST HITTING BREAKS BECAUSE DON'T KNOW IF IT WILL BRAKE ALL THE WAY.

MY VEHICLE'S BRAKES WENT ALL THE WAY TO THE FLOORBOARD BEFORE COMING TO A STOP. THE PRESSURE IN THE BRAKES WOULD LEAVE IMMEDIATELY SO I TOOK IT TO MY MECHANIC AND THEY REPLACED THE MASTER CYLINDER. TWO MONTHS LATER, THE SAME THING HAPPENED AGAIN WHERE ALL THE PRESSURE OF THE BRAKES ARE GONE AND THE BRAKES BARELY STOP THE CAR SO I TOOK IT AGAIN TO THE MECHANIC AND THEY REPLACED THE MASTER CYLINDER AND STILL THE BRAKE PRESSURE WON'T HOLD SO THEY SAID IT MIGHT HAVE TO DO WITH THE ABS SYSTEM. THEY WERE SURPRISED THAT THERE IS NO RECALL ON THE BRAKE SYSTEM BECAUSE IT SEEMS LIKE SO MANY OTHER PEOPLE ARE DEALING WITH THE FAULTY SYSTEM THAT KEEPS BREAKING THE MASTER CYLINDER. THE ABS SYSTEM IS VERY EXPENSIVE TO FIX TOO. I DON'T FEEL SAFE IN MY CAR ANYMORE, THE BRAKES CAN GIVE OUT ANYTIME WHILE I'M DRIVING AND FORD COULD CARE LESS.

FRONT PASSENGER DOOR LATCH/SENSOR MALFUNCTION. DOOR AJAR LIGHT STAYS ON EVEN THOUGH THE DOOR IS CLOSED. THE DOORS DON'T LOCK AND THE DOME LIGHT STAYS ON BECAUSE THE CAR THINKS THE DOOR IS OPEN. THIS IS A HUGE SAFETY CONCERN BECAUSE I HAVE A SMALL SON AND WE CAN'T LOCK THE DOORS WHILE HE'S IN THE VEHICLE.

THE TEMPERATURE GAUGE SUDDENLY WENT FROM NORMAL TO HIGH. I NOTICED IT AND WAS ABLE TO IMMEDIATELY TURN THE CAR OFF. NO ALARMS OR ALERTS WENT OFF ON THE CAR AT ALL. WHEN WE LOOKED UNDER THE HOOD OF THE CAR WE NOTICED THAT THE ANTIFREEZE WAS LEAKING. MY HUSBAND ADDED MORE TO IT AND WE LEFT THE CAR THERE UNTIL WE COULD FIGURE OUT WHICH MECHANIC WOULD BE ABLE TO REPAIR THE WATER PUMP. THE LOCAL MECHANICS WE SPOKE TO WERE NOT COMFORTABLE DOING THIS REPAIR DUE TO THE AMOUNT OF LABOR REQUIRED FOR THIS VEHICLE. WE HAD THE FORD EDGE TOWED TO THE FORD DEALERSHIP. THE WATER PUMP ENDED UP LEAKING INTO THE ENGINE WHICH THE DEALERSHIP SAID WAS CATASTROPHIC. IF I HAD BEEN ON THE ROAD, INSTEAD OF IN THE PARKING LOT, IT COULD HAVE SEIZED THE ENGINE. IT HAPPENED INSTANTANEOUSLY AND WITHOUT ANY WARNINGS OR ALARMS. THE FORD TECHNICIANS SAID IT MAY HAVE BEEN LEAKING INTO THE ENGINE FOR SEVERAL DAYS WITHOUT WARNING. THIS IS A SERIOUS AND DANGEROUS ISSUE AS WELL AS A COSTLY ONE. A WATER PUMP SHOULD BE A SIMPLE REPAIR OR PROBLEM, HOWEVER THE WAY THAT IT HAPPENED CAUSED ENGINE FAILURE. IT NOW REQUIRES AN ENTIRE ENGINE REPLACEMENT. THE CAR NO LONGER FUNCTIONS OR OPERATES IN ANY CAPACITY. I WAS STATIONARY IN A PARKING LOT SO I WAS FORTUNATE. I HAD JUST PULLED INTO THE PARKING SPACE AND WAS THERE ABOUT ONE MINUTE - LITERALLY. THE REPAIR FEES FOR THE WATER PUMP WERE PRICED AT $3,000. THE REPAIR FEES FOR THE USED ENGINE REPLACEMENT ARE $4,000-5,000. THIS IS A POOR VEHICLE DESIGN AND A SAFETY CONCERN FOR FORD.

ALL DOOR SENSORS NEEDED REPLACING. THE FRONT INTERFACE DISPLAY MODULE NEEDED TO BE REPLACED BECAUSE THE HAZARD LIGHTS CAME ON FOR NO REASONS AND COULDN'T BE TURNED OFF. REAR VIEW CAMERA DOESN'T WORK. FRONT HOOD NEEDS PAINTING FROM POOR CLEAR COAT. IT TOOK ONE MONTH FOR FORD TO GET THE FIDM. NUMEROUS RECALLS BUT FORD SAID THEY DON'T APPLY TO THE FORD EDGE. AS A FAMILY WE HAVE A FORD EDGE, F-150 LARIAT, ESCAPE,EXPLORER AND A F-250. THIS IS CURRENT AND NOT INCLUDING ALL THE OTHER VEHICLES WE HAD FROM FORD.