2009 FORD EDGE Complaints

Takata Recall. The contact owns a 2009 Ford Edge. The contact stated while the vehicle was being inspected, she was made aware of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall warning issued over a year ago and zero remedy is available yet. My vehicle has <80,000mi and has a lot of life left. These recalls take way too long to fix.

2009 FORD EDGE. CONSUMER WRITES IN REGARD TO AIRBAG SAFETY RECALL. THE CONSUMER STATED THE DEALERSHIP WAS UNABLE TO COMPLETE THE RECALL DUE TO NOT HAVING THE NECESSARY PARTS.

Manufacturer Recall 19S01, NHTSA Recall 19V001. I have contacted Bob Tomes Ford multiple times (John Grinn, Mobile service) leaving messages and my phone number. No call back. Today a scheduling representative was able to speak to someone at this dealership and was told they do not offer mobile repairs. I have received multiple notices from this dealership advertising "repairs at your home or work"!! I can't even get a return phone call but receive multiple mail notifications, man showing up at my home multiple times, same man following me down my alley, and just this weekend, someone scanning my license and leaving a notice. If I can't schedule the repair, how am I supposed to get this problem resolved that is a possible danger to my life?!?! No one will return my calls!

I see I have two recalls on my vehicle, one states "remedy not yet available" and was issued over a year ago. Manufacturer Recall 21S12, NHTSA Recall Number 21V1158. When is a remedy going to be available? I have been aggressively pursued for the other recall but unable to get any representative from a Ford dealership to return my calls when leaving messages for mobile repair. First was Bob Tomes Ford, McKinney, TX. I received flier that said they will do repairs at home or work. A scheduling rep finally got in touch with someone and they do not perform remote repairs!!! I'm attempting a third dealership today. Another message left, doubt I will get a call back.

There has been no incident but I am unsatisfied with the amount of time the manufacturer is taking to remedy the situation. The recall is for a huge safety item and it means every time my family and I drive in my vehicle, we are unsafe. This does not meet the criteria for a road worthy vehicle until this is fixed. I called the FORD dealer for an update today and hope to have one soon.

Car suddenly accerlates when disengaged from parking mode and when braking. Engine speed up, rpm went from 1,000 to 3,000 in seconds

The contact owns a 2009 Ford Edge. The contact stated that the driver-side rear tail light bulb would frequently burn out after replacement. Upon initially taking the vehicle to a dealer, she was informed that the bulb outlet would overheat while at a stop and that the bulb receptacle had begun to melt. The contact was also informed that the same failure had occurred in the passenger side tail light; however, the bulb had yet to burn out. The contact had a preliminary diagnosis performed by an independent mechanic who stated that the bulb receptacles would need replacement. The manufacturer had been notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

The contact owns a 2009 Ford Edge. The contact stated the vehicle shifted hard while driving. The RPM revved up to high. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to NHTSA. The approximate failure mileage was 210,000.

The contact's daughter owns a 2009 Ford Edge. The contact stated while his daughter was driving at 20-30 MPH, the vehicle inadvertently stalled as the transmission switched to neutral. There were no warning lights illuminated. The contact stated his daughter veered to the side of the road, where she turned off the vehicle. The contact stated his daughter was able to restart the vehicle and drove to her destination. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated the failure had been reoccurring while driving. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 89,000. Consumer stated higher interstate highway speeds, there is noticeable hesitation occurring from time to time.