2010 FORD EDGE Complaints

TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JONES FORD BUCKEYE IN BUCKEYE, ARIZONA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL", NO PARTS AVAILABLE UNTIL SPRING 2018 FOR "CERTAIN" CARS, NO FIRM DATE FOR REPLACEMENT. ORIGINAL NOTIFICATION RECEIVED JULY 2016 - NO ACCIDENT HAS OCCURRED, MY CONCERNS IS THE DELAY IN REPLACEMENT PARTS.

TAKATA RECALL. THIS IS A COMPLAINT THAT FORD IS NOT FIXING THE ISSUE IN A TIMING MANNER. FIRST NOTICE OF ISSUE WAS JULY 2016 JUST GOT A NOTICE DEC 2017 THAT THEY STILL DO NOT HAVE A REMEDY FOR THE SITUATION. THIS SHOULD BE UNACCEPTABLE, I CANNOT USE THE PASSENGER SEAT IN MY CAR FOR FEAR OF INJURY.

TAKATA RECALL - FORD IS UNWILLING TO PROVIDE REASONABLE INTERIM SOLUTIONS REGARDING TAKATA AIRBAGS. I HAVE BEEN TOLD TO NOT PLACE ANYONE IN THE PASSENGER SEAT UNTIL PARTS ARE AVAILABLE HOPEFULLY IN SPRING 2018. THIS IS NOT ACCEPTABLE AS THE VEHICLE'S INTENDED PURPOSE IS TO TRANSPORT MULTIPLE PASSENGERS WITH USE OF THE MAIN FRONT PASSENGER SEAT. I HAVE ASKED FOR A LOANER VEHICLE, COMPENSATION TO OBTAIN A RENTAL, OR AN INTERIM REPAIR UNTIL THE PARTS ARE LOCATED. I WAS TOLD THAT NONE OF THOSE OPTIONS ARE AVAILABLE AND THAT I SHOULD AVOID USING THE SEAT. ADDITIONALLY, THE INFORMATION PROVIDED IN THE RECALL NOTICE IS CONTRADICTORY TO THE RECALL INFORMATION ON THE FORD WEBSITE. THE WEBSITE STATES THAT PER TECHNICAL INFORMATION, THE VEHICLE IS SAFE TO DRIVE UNTIL REPAIR. THE RECALL LETTER SATES OTHERWISE IN THAT THE AIRBAG MAY CAUSE HARM OR DEATH IF ACTIVATED BY A PASSENGER IN THE VEHICLE. THIS PLACES AN UNDUE BURDEN ON THE CONSUMER TO ASSUME THE INCREASED INHERENT RISK AND LIABILITY IF IN A POSITION TO NEED FULL CAPABILITY OF VEHICLE, IE. 5 PASSENGERS TO TRANSPORT IN THE 5 PASSENGER ENABLED 2010 FORD EDGE. I HAVE SPOKEN TO THE FORD RECALL DEPARTMENT AND CUSTOMER RELATIONSHIP DEPARTMENT TO NO AVAIL. I HAVE BEEN TOLD THAT MY ONLY REMAINING COURSE OF ACTION IS TO WRITE TO THE FORD EXECUTIVES AT THE GENERIC CUSTOMER SERVICE ADDRESS. THIS WILL NOT SUFFICE.

TAKATA RECALL - IT IS NOT SAFE TO DRIVE WITH MY FAMILY IN MY CAR WITH A DEFECTIVE AIRBAG. THEREFORE, THE VEHICLE I PURCHASED IS NOT FUNCTIONAL AS ADVERTISED. FORD REFUSES TO OFFER A LOANER VEHICLE. AND NOW, I HAVE BEEN INFORMED THAT THE DELAY IN A REPLACEMENT AIR BAG WILL CONTINUE INTO THE SPRING OF 2018. THIS IS NOT OK. OTHER MANUFACTURERS ARE OFFERING LOANER VEHICLES. FORD SHOULD AS WELL. NOT ACCEPTABLE!!

TAKATA RECALL. I RECEIVED A RECALL IN THE MAIL IN JUNE 2016 AND TOOK MY CAR TO SOUTHWEST FORD TO REPAIR. THEY SAID THAT THEY DID NOT HAVE THE PARTS AND WOULD CONTACT ME WHEN THEY CAME IN, NEVER HEARD FROM THEM. I CALLED BACK IN EARLY 2017 AND THEY SAID TAKATA WAS UNDER BANKRUPTCY AND DON'T KNOW IF THEY WILL GET ANY PARTS. MY CAR IS STILL NOT REPAIRED AND COULD BE A DANGER TO ME OR MY KIDS. I RECEIVED A LETTER FROM FORD JULY 2016.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CHINO HILLS FORD AT (909) 203-5700 (4480 CHINO HILLS PKWY, CHINO, CA 91710) WHERE IT WAS CONFIRMED THAT THE PARTS WERE TO BECOME AVAILABLE IN THE SPRING OF 2018. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 62,500. *TT

TAKATA RECALL. PLEASE ADVISE THE TIME LIMIT FOR FORD TO REPLACE THESE AIRBAGS. NOTIFIED JULY 2016, HAVE CALLED NUMEROUS TIMES, JUST ADVISED THEY STILL DO NOT HAVE A SOLUTION EXCEPT TO NOT CARRY PASSENGERS IN FRONT SEAT. WONDER WHY DODGE IS REPLACING THEM DAILY, BUT FORD STILL DOESN'T EVEN HAVE A SOLUTION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HUNTINGTON BEACH FORD, 18255 BEACH BLVD, HUNTINGTON BEACH, CA 92648, (714) 842-6611) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A CASE WAS OPENED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.