2011 FORD EDGE Complaints

WHILE DRIVING UNDER VARIOUS CONDITIONS WE EXPERIENCED INTERMITTENT BREAK FAILURES WHERE THE BREAK PEDAL WILL DEPRESS TO THE FLOOR AND BREAKING POWER IS GREATLY REDUCED TO THE POINT WHERE STOPPING BECOMES AN ISSUE. WE'VE EXPERIENCED THIS MALFUNCTION ON HIGHWAYS, CITY STREETS AND IN A PARKING LOT UNDER VARIOUS WEATHER CONDITIONS. THERE WAS A RECALL TO REPLACE THE "BOOSTER BOX" THAT WAS COMPLETED ON THE VEHICLE IN JULY OF 2017. THE ISSUE BEGAN IN JUNE OF 2019 AND CONTINUES.

WHEN DRIVING, AT ANY SPEED, BRAKE PEDAL INTERMITTENTLY/RANDOMLY BECOMES SOFT, AND GOES TO THE FLOOR WHEN DEPRESSED, WITH LITTLE TO NO REDUCTION IN SPEED. PUMPING THE BRAKES IS REQUIRED IN ORDER TO STOP. THERE IS NO ASSOCIATED NOISE, AS SOME HAVE REPORTED (SUCH AS HISSING OR SUCKING AIR). THE MECHANIC IS UNABLE TO ACCURATELY DIAGNOSE OR DUPLICATE THE ISSUE AT THIS TIME. HE REPORTS THAT IT COULD BE THE MASTER CYLINDER OR THE HCU/ABS MODULE, BUT AT THIS TIME WE'D JUST BE THROWING PARTS AT A PROBLEM. NO TROUBLE CODES ARE PRESENT AND ALL BRAKE SYSTEM PRESSURES WERE NORMAL DURING HIS TROUBLESHOOTING. CURRENT MILEAGE IS 108,000. THIS IS MY WIFE'S CAR, AND SHE REGULARLY TRANSPORTS OUR KIDS IN IT, SO TO HAVE THIS TYPE OF FAILURE PRESENT WITH RELATIVELY FEW MILES IS DISCONCERTING.

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT LOW SPEEDS, THE BRAKE PEDAL FELT SPONGY AND DEPRESSED ALMOST TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO GRIECO FORD OF FORT LAUDERDALE (1333 N FEDERAL HWY, FORT LAUDERDALE, FL 33304, (844) 648-2686) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 70,100.

COULD NOT STOP. HAD TO USE BOTH FEET ON BRAKE TO STOP. GOOD THING I WAS ONLY BACKING OUT OF MY DRIVEWAY. HAD TO HAVE BRAKE BOOSTER REPLACED. A BRAKE BOOSTER SHOULD LAST THE LIFE TIME OF THE CAR AND NOT BE REPLACED. MY EDGE IN A 2011 WITH 119,000 MILES . WE NEVER RECEIVED ANY LETTER ABOUT THIS BEING A PROBLEM ON THE FORD EDGE. . SHOULDN'T FORD REIMBURSE US ?

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT PUSHED THE BRAKE PEDAL WITH FORCE AND SLOWLY CONTINUED TO DRIVE. THE VEHICLE WAS TAKEN TO BOHN FORD (504-347-7000, LOCATED AT 3737 LAPALCO BOULEVARD, HARVEY, LA 70058) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS TRANSFERRED TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000. *DT *TP

IN JULY 2017, EXPERIENCED HARD TO PRESS BRAKES WITH HISSING NOISE, WARRANTY EXTENSION PROVIDED TO REPLACE BRAKE BOOSTER, 27 MONTHS LATER, SIMILAR ISSUE, BRAKES WORK BUT PEDAL CONTINUES TO FLOOR. RECOMMENEDED MASTER CYLINDER REPLACEMENT BY DEALERSHIP AND INDEPENDENT MECHANIC, REPLACED AND STILL HAVING THE SAME ISSUE - DIAGNOSIS IS THAT IT IS AGAIN BRAKE BOOSTER WHICH WAS ONLY COVERED FOR A SINGLE REPAIR AND WARRANTIED FOR 12 MONTHS. NO RECOURSE FROM FORD DESPITE MANY REPORTS OF THIS ISSUE FROM OTHER CUSTOMERS, EXPENSIVE AND DANGEROUS FAILURE.

WITH OUT WARNING THE BRAKES WILL GO OUT AFTER A FEW DAYS THEY WORK AGAIN . NO ONE KNOWS WHY . THEY CAN NOT FIND ANY REASON FORE THIS. THIS HAS HAPPENED 7 TIMES THIS IS A SAFETY PROBLEM AND NEEDS TO BE ADDRESSED PROMPTLY. THIS HAPPENS WHEN DRIVING THIS CAR.

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THE DRIVER WAS ABLE TO STOP AFTER DEPRESSING THE BRAKE PEDAL MULTIPLE TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ELDER FORD OF ROMEO (LOCATED AT 63300 VAN DYKE, WASHINGTON, MI 48095, (586) 838-1250) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO THE SAME DEALER AGAIN AND IT WAS DIAGNOSED THAT THE BRAKE CYLINDER NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON OCTOBER 3, 2019. THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME AND IT WAS DIAGNOSED THAT THE ABS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 55-70 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED AND THE STOPPING DISTANCE WAS EXTENDED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS ALREADY REPAIRED AND WOULD NOT BE COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 87,562.

THE VEHICLE WAS STATIONARY AND ATTEMPTING TO ACCELERATE AWAY FROM A STOP LIGHT. THE VEHICLE WOULD NOT MOVE UNDER ITS OWN POWER. THE ENGINE RPM WOULD INCREASE AS WELL AS THE SPEEDOMETER BUT NO MOVEMENT. THE VEHICLE WOULD ALSO MOVE WITH THE VEHICLE IN PARK. TOWED TO SHOP WHERE IT WAS DETERMINED THAT THE AXLE RETAINER CLIP HAD FALLEN OFF AND THE CV AXLE AND IT SLID OUT OF THE THE INNER SHAFT AND STRIPPED THE ENTRY TEETH AND THE END OF THE CV SHAFT. KNOWN PROBLEM ON 2012-14 FORD EDGE.