2010 FORD EDGE Complaints

THE OTHER DAY I HAD LEFT MY HOUSE IN MY 2010 FORD EDGE LIMITED AWD TO PICK UP MY DAUGHTER. AS I APPROACHED THE FIRST STOP SIGN IN MY NEIGHBORHOOD I APPLIED THE BRAKES. THE BRAKE PEDAL HIT A STOPPING POINT AND WOULDN'T DEPRESS ANY FURTHER, HOWEVER MY CAR KEPT GOING AND DIDN'T STOP FOR ANOTHER 15-20 FEET. I WAS STEPPING ON THE BRAKES AS HARD AS I COULD. I WAS ONLY TRAVELING 15-20 MPH AT THE TIME. AT SUCH LOW SPEEDS TAKING THAT LONG TO STOP IS UNACCEPTABLE. THANKFULLY NONE OF THE NEIGHBORHOOD CHILDREN WERE OUT PLAYING OR THIS SITUATION COULD'VE ENDED HORRIBLY. THI ISSUE OCCURRED SUDDENLY AND NOT GRADUALLY. MY DEALER SAYS IT'S THE BRAKE BOOSTER. SEEING HOW DANGEROUS THIS SITUATION IS AND HOW SUDDENLY IT OCCURRED I STARTED TO RESEARCH THE ISSUE. I FOUND CSP13N02 AND MY CAR FITS ALL THE CRITERIA (BUILD DATE, OAKVILLE, ONTARIO FACTORY...ETC.). I CONTACTED MY DEALER AND THEY SAID MY CAR WASN'T SHOWING UP ON THEIR SYSTEM AS COVERED AND TO TRY TO CONTACT FORD. THEN I CONTACTED FORD REGARDING THE ISSUE AND THEY TOLD ME TO CONTACT MY DEALER WITH A CASE NUMBER. ARE YOU KIDDING MY RIGHT NOW???? THIS IS ABSURD. I WILL PAY THE $700 TO FIX THE PROBLEM SIMPLY BECAUSE OF THE VALUE I HAVE FOR MY FAMILY'S SAFETY AND ON THE SAFETY OF MY NEIGHBORS. BUT...THIS IS A FORD ISSUE AND THAT IS CLEAR BY THE WARRANTY EXTENSION THEY PROVIDE SPECIFICALLY FOR THE BREAK BOOSTER PART FAILURE... FORD IS REFUSING TO ACKNOWLEDGE OR FIX THE PROBLEM. THE LADY I SPOKE TO HAVE ME AN ADDRESS TO A P.O. BOX AND TOLD ME I CAN WRITE A LETTER TO THE MANAGER IN DETROIT NAMED PHIL PERRY...REALLY??? MY FAMILY AND I HAVE BEEN DEDICATED FORD OWNERS FOR 4 DECADES, BUT SADLY THAT WILL BE CHANGING VERY SOON. THIS IS UNACCEPTABLE.

WHILE DRIVING ON INTERSTATE AND TRYING TO EXIT, THE BRAKES QUIT WORKING WITH NO NOTICE. HAD TO PUMP THEM TO GET THEM TO RESPOND. WHEN WE FINALLY GET HOME, WE PLAYED WITH THE BRAKING SYSTEM IN THE DRIVE WAY. THE BRAKE PEDAL STARTED OUT BEING DIFFICULT TO PRESS THEN ENDED UP MAKING A HISSING NOISE. HAD TO UTILIZE EMERGENCY BRAKE TO GET VEHICLE TO STOP QUICKLY OTHERWISE IT WOULD TAKE 50-100 FEET TO STOP. ONCE WE TOOK IT TO MOSES FORD IN ST ALBANS, WV, WE LEARNED THE POWER BOOSTER FAILED. AFTER RESEARCHING THE ISSUE, IT APPEARS FORD RECALLED 2011 MODELS BUT NOT 2010

WITHIN MONTHS OF BUYING CAR NEW, I CALLED FIVE STAR FORD IN NORTH RICHLAND HILLS. I WAS TOLD THAT THE NOISE WAS WEATHER-RELATED, HIGH HUMIDITY. A FEW MONTHS LATER I TOOK CAR IN TO HAVE SEATS TIGHTENED AND ASKED TO HAVE BRAKES CHECKED AS I WAS STILL HAVE ISSUES. AGAIN, TOLD THAT IT WAS WEATHER-RELATED. THERE WAS NOT HIGH HUMIDITYI CALLED ONE OTHER TIME AND TOLD SAME THING. TOOK MY CAR TO BEVIL AUTO AND THEY TOLD ME ABOUT FORD CAMPAIGN NOTICE REGARDING THIS SAME ISSUE. CALLED DEALER AGAIN, GAVE THEN MY VIN, THEY SAID, "YOUR CAR IS NOT INCLUDED IN RECALL. ANYTHING ELSE I CAN HELP YOU WITH?", I SAID NO, HE SAID GOODBYE. I WAS VERY DISAPPOINTED IN THE WAY THIS WAS HANDLED AND FIND IT HARD TO BELIEVE MY CAR IS NOT PART OF THIS SAME PROBLEM.

MY CAR HAS APPROXIMATELY 90,000 MILES. AFTER A TRIP WE BEGAN TO NOTICE THE BRAKE PEDAL WAS VERY HARD ON THE INITIAL TOUCH, LIKE PUSHING AGAINST A BRICK WALL. VERY FRIGHTENING. BRAKES DID SLOW THE CAR DOWN, BUT NOT AS QUICK OR RESPONSIVE AS WHEN THE PEDAL IS WORKING PROPERLY. WHEN PUSHED VERY HARD, THE PEDAL FINALLY MOVES FORWARD TOWARD THE FLOOR IN A SOMEWHAT NORMAL MANNER, BUT MUSHY. A HISSING SOUND IS ALSO HEARD WHEN APPLYING THE BRAKES. WHEN I TOOK THE CAR TO THE LOCAL DEALER I WAS TOLD THAT FORD HAD JUST RELEASED A NEW EXTENDED WARRANTY AND FREE REPAIR FOR THIS PROBLEM CONCERNING THE BRAKE BOOSTER, A TEAR, AND BEGINNING WITH FORD EDGE'S BUILT IN 2010. WHEN MY VIN WAS CHECKED, I WAS THEN TOLD MY CAR DID NOT FALL WITHIN THE DATES FOR THE PROGRAM. MY CAR WAS MANUFACTURED ON APRIL 27 2010 AND THE PROGRAM BEGINS FOR CARS MANUFACTURED ON MAY 3, 2010. WHEN MY DEALER CALLED FORD HE WAS TOLD THAT NOTHING COULD BE DONE; MY CAR HAD MISSED THE DATE BY 6 DAYS. IF YOU ARE EXPERIENCING THIS SIMILAR PROBLEM, PLEASE REPORT IT SO THAT ENOUGH COMPLAINTS CAN BE RECORDED THAT FORD WILL BE REQUIRED TO DO SOMETHING ABOUT IT, FOR ALL CARS THAT ARE EXPERIENCING THIS PROBLEM, NOT JUST THOSE MANUFACTURED AFTER SOME RANDOM DATE SELECTED BY FORD. IF THE ISSUE IS WITH THE PART, THEN ALL DEFECTIVE PARTS SHOULD QUALIFY. I HOPE IT DOES NOT TAKE A DEATH BEFORE FORD TAKES CARE OF THIS PROBLEM. I HAVE NO CHOICE BUT TO HAVE THE DEFECTIVE PART REPLACED, OR PARK THE CAR. I HAVE DRIVEN A FORD FOR MOST OF MY LIFE, BUT THINGS LIKE THIS ARE REASONS WHY I AM CONSIDERING CHANGING MANUFACTURERS. SEE 13N02 BRAKE BOOSTER WARRANTY EXTENSION 2010 - 2013 EDGE AND MKX.

OUR 2010 FORD EDGE IN THE PAST FEW YEARS HAS STALLED AFTER MAKING A SLOW TURN ON 4 SEPARATE OCCASIONS. DURING THE FIRST 3 OCCURANCES THE WE COULD THE CAR IMMEDIATELY. THE LAST OCCURANCE WAS LAST FRIDAY AFTER COMING OUT OF A SLOW TURN THE CAR LOST ALL FUNCTIONALITY AND I WAS ABLE TO ROLL TO THE SIDE OF THE ROAD WHERE IT WOULD NOT START AGAIN AND IT HAD TO BE TOWED. WHEN IT GOT TO THE AUTO SHOP IT STARTED AGAIN AND THE MECHANIC COULD NOT RECREATE THE PROBLEM OR FIND A PROBLEM WITH THEIR COMPUTER DIAGNOSTICS. NEEDLESS TO SAY THE UNEXPLAINED ENGINE FAILURE WAS NOT FIXED. I AM AFRAID TO DRIVE THE VEHICLE ANYMORE BECAUSE OF THE POTENTIAL OF A SERIOUS ACCIDENT RESULTING IN INJURY OR DEATH.

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS DEPRESSED, AND THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE PEDAL. IN ADDITION, THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL IN ORDER TO GET THE VEHICLE TO STOP. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A DEALER WHO CONFIRMED THAT THE BRAKE POWER BOOSTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V712000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. PARTS DISTRIBUTION DISCONNECT.

BEEN CHANGING THE BREAKS CONSTANTLY AND NOW THE BREAK BOOSTER IS GONE OUT. NO MATTER WHAT BREAKS I'VE PUT ON THEY WOULD ALWAYS BE HARD TO MASH. THEY WERE BLEED AND INSTALLED PROPERLY. I ONLY HAD THE VEHICLE 14 MONTHS.

THE CAR WOULDN'T START. SEEMED TO BE A FUEL ISSUE. HAD IT TOWED TO THE DEALER. THE SERVICE PEOPLE TELL US THAT THE FUEL PUMP HAS APPARENTLY BEEN FAILING INTERMITTENTLY AND OVERHEATED - MELTING THE ELECTRICAL CONNECTOR. THE FUEL PUMP AND ELECTRICAL CONNECTOR AND LABOR WILL COST $1,078. IT SEEMS TO US THAT THIS IS A DANGEROUS SITUATION AND, FROM WHAT WE HEAR FROM MECHANICS, IS A KNOWN ISSUE WITH THE FORD EDGE. HOWEVER, ONLY THE 2014 MODEL YEAR HAS BEEN RECALLED FOR FUEL PUMP ISSUES...

THE BRAKE PEDAL BECAME HARD TO BRAKE. THE CAR WOUND STOP EVENTUALLY. WHEN I STOP TO TEST THE BRAKE THERE WERE HISSING SOUNDS WHEN BRAKE PEDAL NEAR THE FLOOR. HAPPEN TO SIMILAR MODEL FORD MODEL WITHOUT RECALL. TH'S IS A VERY DAGEROUS SITUATION WHEN TRAVEL ON THE HIGHWAY AND FORD KNEW ABOUT THAT: CUSTOMER SATISFACTION PROGRAM 13N02 CERTAIN 2010-2013 MODEL YEAR EDGE AND MKX VEHICLES EXTENDED WARRANTY COVERAGE ON BRAKE BOOSTER.

I RECEIVED A RECALL NOTICE IN THE MAIL IN DECEMBER 2015. IT STATED THAT IF MY CAR WAS NOT EXHIBITING SYMPTOMS, FORD WOULD NOTIFY ME BY MAIL WHEN SERVICE PARTS WOULD BE AVAILABLE (SEE PHOTOS). IT IS NOW JUNE 1, 2016. I DECIDED TO CALL MY LOCAL FORD DEALER TO SEE IF I PARTS WERE READY--I NOW HAVE AN APPOINTMENT ON SATURDAY, JUNE 4 AT 8AM. MY CONCERN IS THAT FORD NEVER CONTACTED ME TO LET ME KNOW PARTS ARE AVAILABLE.