2010 FORD EDGE Complaints

My brakes won't stop in everyday use correctly.the brake booster stopped working properly.

The contact owns a 2010 Ford Edge. The contact stated that whenever the vehicle was started, there was an abnormally strong gasoline odor inside of the vehicle. The contact stated that whether the vehicle was being driven, idle or parked, the odor was present. The contact had not taken the vehicle to the dealer. The vehicle had not been repaired. The contact stated the failure was related to NHTSA Campaign Number: 15V712000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 145,000.

my brake booster is failing , it has all the symptoms stated in fords 13n02 bullitin about its failure. i called them today and they said they would not cover the repair .Even though its a known problem .

The contact owns a 2010 Ford Edge. The contact stated that while driving approximately 30 MPH, the engine temperature gauge indicated that the engine was overheating. The vehicle was later driven to an independent mechanic who diagnosed that the engine was damaged due to a faulty internal water pump which had caused coolant to mix with the engine oil. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 117,000.

The contact owns a 2010 Ford Edge. The contact stated that while driving at an unknown speed, an abnormal noise was heard coming from the engine compartment. No warning lights were illuminated. The contact stated that he pulled over on the side of the roadway, opened the hood, and noticed that the antifreeze reservoir container was empty. The vehicle was taken to the dealer where the failure was diagnosed as a defective water pump that needed replacement. The contact stated that the repair was not completed because the dealer could not guarantee that the engine was not damaged. The vehicle was not repaired but was towed back to the residence. The manufacturer was notified of the failure but offered no assistance. A case was opened. The approximate failure mileage was 148,000.

Brake booster has to be replaced which was being covered up until 2020 the mechanic told me so I liked to know why it's not covered now. I bought the vehicle in late December of ,2020 so I wouldn't have known and I got it from a dealership. The brakes don't work because of this known problem. So I have a $800 repair bill I'm hoping to get taken care like it should have when I bought it. Thanks for your time and help!

The contact owns a 2010 Ford Edge. The contact stated that the gear shifter seized and the vehicle was difficult to shift into gear. The contact stated that the gear shift indicator showed that the vehicle was in park(P) however, the transmission was in reverse(R). The contact also stated that the parking brake was inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a fractured shifter cable. The failure recurred recently and the vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 144,000.

The contact owns a 2010 Ford Edge. The contact stated while driving at various speeds, the brake pedal was depressed but felt stiff and failed to respond, causing a 5-10 feet delay in stopping distance. There were no warning lights illuminated. Additionally, the contact stated that the brake pedal was making abnormal hissing sounds. The vehicle was taken to the dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The contact stated that the vehicle was repaired; however, the following morning, while driving and attempting to stop the vehicle the brake pedal was depressed all the way to the floorboard, but failed to respond, causing a significant stopping distance delay. The contact stated that failure had worsened. The vehicle was taken back to the dealer who test drove the vehicle but could not determine the cause of the failure. The contact became aware of Ford Customer Satisfaction Program Number: 13N02 for the brake booster failure. The dealer was notified and later diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 172,000.

Braking was an issue so got new brake pads and rotors per mechanic rec. Braking continued to be a problem and after having another driver verify the brake pedal, took it into the mechanics again. They said it was due to the brake booster failure - leak. Which is why I couldn't really press down on the brake pedal and losing the ability to securely stop - even with new pads and rotors on all 4 wheels. Car is at the mechanics since it's not safe to drive with its unpredictable braking. Called Ford customer service but said that there was nothing that they can do since the extended warranty 13N02 – Extended Warranty Coverage on Brake Booster – 2010-2013 Ford Edge & Lincoln MKX is not attached to VIN - they recommended in filing a complaint to see if it can get added and covered under this warranty. Given the date of when this car was purchased (12/20) and with COVID shut downs - it was difficult to address the brake problem - especially given work and everything was shut down. No warranty letters were sent informing me about this potential failure of a critical component in driving. Looks like there are many complaints from other owners experiencing brake failure and even a class action lawsuit support for Ford warrantying instead of recalling. There are also recalls of newer Edge and MKZ for brake booster issues. NHTSA, please help!

The contact owns a 2010 Ford Edge. The contact stated that there was a hissing sound whenever the brake pedal was depressed. The contact also noticed an extended amount of time and distance needed before the vehicle came to a complete stop. The contact took the vehicle to the dealer to diagnosed. The contact was informed that the brake booster needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 122,000.