2011 FORD EDGE Complaints

MY 2011 FORD EDGE MY TOUCH SCREEN WENT BLACK. I WAS AWAY FROM HOME AND WITH A BLACK SCREEN I AM UNABLE TO SET TEMP OF HEAT OR AIR, OR CONTROL/MY WINDOW DEFROSTER/FOGGER.

ONGOING ISSUE SINCE 03/2017, CAR ONLY HAS 64K MILES ON IT. DOOR AJAR LIGHT COMES ON AND STAYS ON WHEN DRIVER OR PASSENGER DOOR IS OPENED THEN CLOSED. THE DOME LIGHT STAYS ON WHILE CAR IS IN REVERSE ONLY TURNING OFF ONCE CAR IS IN DRIVE DANGEROUS WHEN BACKING AT NIGHT. THE BIGGER CONCERN IS NONE OF THE DOORS WILL STAY LOCKED WHEN THE CAR IS IN MOTION AND THIS DOOR AJAR LIGHT IS ON. THIS LIGHT STAYS ON ABOUT 90% OF THE TIME, OPENING AND CLOSING DOOR OVER AND OVER ON OCCASION WILL TURN IT OFF.

THE DOOR AJAR SENSOR NO LONGER IS WORKING. SAY MY VEHICLE HAS THE DRIVER DOOR OPEN EVEN WHEN IT IS CLOSED. IT IS CAUSING ISSUES WITH MY BATTERY DUE TO THE DOME LIGHT STAYING ON. IT ALSO WILL NOT STAY LOCKED, WHEN EVER I HIT THE LOCK BUTTON IT AUTOMATICALLY UNLOCKS ITSELF.

CODE P2111 OCCURS AND AT STOP LIGHT ENGINE APPEARS TO ALMOST STALL. WHILE DRIVING THE STABILITY CONTROL TUNS OFF, LOW OIL PRESSURE LIGHT COMES ON, AND CHECK ENGINE LIGHT COMES ON. PROBLEM GOES AWAY WHILE DRIVING AFTER A SECOND. AT THE STOP LIGHT, IT BEGINS EVERY TIME YOU COME TO THE STOP LIGHT. FORD SAYS NOTHING IS WRONG BUT THIS APPEARS TO BE ANOTHER THROTTLE BODY ISSUE WITH FORD EDGES.

ON 2011 FORD EDGE ON THE RIGHT FRONT PASSENGER DOOR, A "DOOR AJAR" WARNING COMES ON AND CANNOT BE TURNED OFF, EVEN WHEN THE DOOR IS REPEATED CLOSED. AFTER MANY TRIES, I HAVE BEEN ABLE TO GET IT TO TURN OFF. WHEN IT IS ON, THE CAR INTERIOR LIGHTS STAY ON, LEADING TO A DEAD BATTERY, AND ISSUES WITH LOCKING AND KNOWING IF THE DOOR IS REALLY CLOSED. THE "DOOR AJAR" LIGHT EVEN CAME ON ONCE WHEN THE CAR WAS STANDING AND DOOR HAD NOT BEEN TOUCHED

I BOUGHT THE EDGE BRAND NEW AND WHEN I WAS 1000 MILES OVER MY WARRANTY MY DOOR AJAR WOULD NOT GO OFF, SO MY INSIDE DOME LIGHTS STAY ON LONGER ALSO UNTIL YOU HIT THE OK BUTTON ON YOUR STEERING WHEEL, THEN IT WILL GO OFF IN A LITTLE WHILE, I CALLED THE DEALERSHIP AND THEY WANTED TO CHARGE ME TO LOOK AT IT, I CALLED FORD AND THEY DIDN'T WANT TO DO NOTHING EITHER. I HAVE NEVER HAD ANY PROBLEMS WITH MY DOOR ON MY VEHICLES IN ALL MY LIFE. THIS HAS GOT TO BE A RECALL, THIS IS THE MANUFACTURES PROBLEM, BECAUSE MINE VEHICLE WAS'NT EVEN A YEAR OLD AND I HAD THIS, HOPE THIS HELPS TO GET A RECALL.

THE DRIVER DOOR AJAR LIGHT DOES NOT GO OFF WHEN THE DOOR IS SHUT. THIS STARTED AS AN INTERMITTENT PROBLEM BACK IN MARCH, 2017 BUT NOW HAPPENS ALMOST EVERY TIME. EVEN IF IT DOES GO OFF WHEN THE DOOR SHUTS, IT NOW COMES BACK ON WHILE DRIVING. WHEN THE DOOR AJAR LIGHT IS ON, THE DOORS CANNOT BE LOCKED AND THE INTERIOR LIGHTS STAY ILLUMINATED. THIS HAPPENS WHEN EXITING THE CAR AS WELL WHICH AGAIN DOES NOT ALLOW IT TO BE LOCKED AND THE INTERIOR LIGHTS STAY ON DRAINING THE BATTERY. I'VE BEEN TOLD THAT THIS IS A VERY WELL KNOWN ISSUE BUT FORD HAS DECIDED NOT TO DO A RECALL. CUSTOMERS ARE HAVING TO PAY FOR THE REPLACEMENT OF THE SENSORS ON THEIR OWN WHICH IS ANYWHERE FROM $450 - $600. WHILE THERE ARE NO "SAFETY" ISSUES INVOLVED WITH THIS FAULTY SENSOR, IT DOESN'T MAKE SENSE THAT FORD WOULD NOT CORRECT THIS ISSUE AFTER BUILDING IN ALL THE "SAFETY" FEATURES AROUND THE LOCKING PROCESS AND MECHANISMS.

RECEIVED INTERMITTENT TRACTION SYSTEM WARNINGS WHILE DRIVING 2011 FORD EDGE AND IN ADDITION TO THE WARNINGS CAR DROVE VERY DIFFERENTLY -LIKE IT WAS BOGGED DOWN AND ACCELERATION WAS DIFFICULT. IN ORDER TO CORRECT THE PROBLEM I PULLED OVER AND TURNED OFF CAR AND THEN TURNED IT BACK ON - ONCE I DID THAT THE WARNING WAS GONE AND THE CAR DROVE NORMALLY AGAIN. THIS ERROR WOULD POP UP RANDOMLY ON DIFFERENT DAYS AND WOULD BE RESOLVED WITH A POWER DOWN AND RESTART. THEN ANOTHER DAY I RECEIVED AWD WARNING AND WHEN THIS HAPPENED THE POWER TO THE WHEELS SEEMED TO DISAPPEAR AND THE CAR SEEMED TO JUST BE ROLLING SLOWLY SO I HIT THE GAS TO ACCELERATE AND THE CAR DID NOTHING NO ACCELERATION. I PULLED THE CAR OVER AND SHUT IT OFF AND TURNED IT BACK ON AND THE ERROR WAS GONE AND THE CAR DROVE NORMALLY. THESE ERRORS SCARED ME AS I DRIVE ON THE HIGHWAY WITH MY SMALL KIDS AND IF IT HAPPENED ON THE HIGHWAY I AM CERTAIN A CAR SUDDENLY LOSING ACCELERATION IN HIGHWAY TRAFFIC COULD LEAD TO A CRASH/TRAGEDY. I TOOK THE CAR IN TO A LOCAL FORD DEALER AND WAS TOLD THAT THE DIAGNOSTICS DID NOT SHOW ANYTHING HOWEVER THROUGH THEIR RESEARCH THEY DETERMINED THAT A SOFTWARE UPGRADE MIGHT RESOLVE THE PROBLEM. WHY IS THIS NOT A RECALL? I DO NOT UNDERSTAND WHY I THE CUSTOMER AM HELD RESPONSIBLE TO PAY FOR THE LABOR FOR A SOFTWARE UPGRADE. IF THERE IS DOCUMENTATION TO SUPPORT THAT A SOFTWARE UPGRADE CAN RESOLVE THESE ISSUES AND KEEP THE CUSTOMER SAFE SHOULD A RECALL NOT BE ISSUED TO HELP PREVENT A CUSTOMER LOSING POWER TO THEIR CAR AND MAYBE RESULTING IN A CRASH. I THINK THIS WARRANTS AN INVESTIGATION. I HOPE I CAN AT LEAST PUT THE WORD OUT THERE TO OTHER FORD OWNERS TO RAISE AWARENESS AND HOPEFULLY GAIN A RECALL SO THAT NO ONE IS INJURED AS A RESULT OF THIS.

ON 5/20/17 WE NOTICED THE DOOR AJAR LIGHT WAS ON AND INTERIOR DOME LIGHT STAYED ON WHILE DRIVING. STOPPED THE CAR, OPENED AND CLOSED EACH DOOR, SOMETIMES SEVERAL TIMES AND SEEMED TO BE THE DRIVER'S SIDE BACK DOOR. LIGHTS ALL FINALLY WENT OFF. THE NEXT DAY THE ISSUE RETURNED - DOME LIGHT REMAINED ON FOR 1.5 DAYS AND DOOR AJAR LIGHT WAS ALSO ON. THE NIGHT OF 5/22 MY HUSBAND DIRECTED MY SON TO TRY SOMETHING WITH THE DOOR LATCH ON THAT DOOR AND THAT GOT THE LIGHTS TO GO OFF AGAIN. IT'S DANGEROUS TO DRIVE THE CAR AT NIGHT WHEN THE INTERIOR LIGHTS WON'T GO OFF NOT TO MENTION THAT THIS WILL CAUSE BATTERY DRAINAGE.

THE DOOR AJAR LIGHT CAME ON AND MY DRIVERS DOOR WAS SHUT. EVENTUALLY THE LATCH COMPLETELY FELL OFF AND THE DOOR HANDLE TOO. WE COULDN'T OPEN THE DRIVERS SIDE DOOR OR ROLL THE WINDOW DOWN. THIS IS A KNOWN RECALL ISSUE WITH OTHER FORD VEHICLES.