2011 FORD EDGE Complaints

ON OCTOBER 2016, THE DRIVER WAS WESTBOUND ON 2 LANE ROUTE 40 NEAR SPRINGFIELD, OHIO. A MEDICAL CONDITION CAUSED THE DRIVER TO PASS OUT. THE AUTO VEERED OFF THE ROAD INITIALLY TRAVELING APPROXIMATELY 40 MILES PER HOUR. IT CROSSED THROUGH A YARD AND HIT NOSE FIRST INTO A HILL. ALMOST $10,000 WORTH OF DAMAGE WAS CAUSED TO THE FRONT END OF THE VEHICLE. THE AIRBAG DID NOT INFLATE AND THE DRIVER SUSTAINED HEAD AND FACIAL INJURIES DUE TO CONTACT WITH THE STEERING WHEEL. THE DRIVER ALSO SUSTAINED DEEP BRUSING TO THE CHEST DUE TO THE SEAT BELT RESTRAINT. WE ARE INTERESTED TO KNOW WHY THE AIRBAG DID NOT INFLATE AND PROTECT THE DRIVER. THE HEAD INJURIES AND VISION PROBLEMS CONTINUE TO RESTRICT THE DRIVER FORM BEING ABLE TO DRIVE AGAIN.

BACK UP CAMERA IS ONLY WORKING INTERMITTENTLY AND IF THE CAMERA DOES WORK- MOST OF THE TIME THE IMAGE IS UPSIDE DOWN. UPON RESEARCHING THIS ISSUE ONLINE I FOUND THAT MANY OTHERS ARE EXPERIENCING THIS ISSUE. MANY SUGGESTING RESETTING THE MYTOUCH SYSTEM TO FACTORY SETTINGS TO RESET CAMERA. I DID THIS- IT DID NOT WORK. BROUGHT CAR TO DEALER TODAY AND WAS TOLD CAMERA S BAD- COST OF NEW CAMERA $790!!! IF THIS IS AN ISSUE FOR MANY PEOPLE FORD SHOULD BE ASSISTING WITH REPAIRS AND FIXING ISSUE.

THE DRIVER'S SIDE DOOR SENSOR IS BROKEN, CAUSING THE CAR TO KEEP INTERIOR LIGHTS ON FOR EXTENDED PERIODS OF TIME EVEN WHEN THE CAR IS ON AND DRIVING. THIS CAUSES DIFFICULTY DRIVING IN THE DARK AS VISION IS HINDERED. THE LIGHTS ALSO STAY ON FOR 10-15 MINUTES AFTER THE CAR IS TURNED OFF AND LOCKED, AND WILL ALSO COME ON AT INTERMITTENT PERIODS OF TIME WHILE THE CAR IS OFF. THIS PROBLEM CAUSES THE CAR BATTERY TO DRAIN, RESULTING IN A DEAD CAR BATTERY. THE CAR DOORS DO NOT LOCK ONCE THE CAR IS ON AND THE "DOOR AJAR" LIGHT IS INDICATED. THE "DOOR AJAR" LIGHT MAY COME ON EVERY TIME THE CAR IS DRIVEN IN A DAY OR MAY ONLY COME ON PERIODICALLY OVER SEVERAL DAYS. WHEN ON, THE LIGHT INDICATOR WILL STAY ON WHEN THE CAR IS STATIONARY AND IN MOTION.

YESTERDAY, I REPORTED ISSUE WITH DRIVER SIDE "DOOR AJAR" INDICATOR LIGHT NOT TURNING OFF. TOOK THE CAR TO FORD DEALER TODAY AND WAS TOLD, UPON INSPECTION, THAT THE PASSENGER SIDE "DOOR AJAR" SWITCH IS ALSO BEGINNING TO FAIL. THEY WANTED OVER $500 TO FIX EACH SWITCH. IF BOTH DOOR PARTS ARE FAILING AT THE SAME TIME, THIS IS NOT A COINCIDENCE. I INFORMED THEM THAT I RESEARCHED THE ISSUE AND FOUND THAT THE NHTSB RE-OPENED INVESTIGATION INTO THIS ISSUE AFTER RECEIVING MORE THAN 1500 COMPLAINTS AND THEY SAID THAT THEY WEREN'T TOLD TO ISSUE A RECALL YET, SO THE REPAIR IS NOT COVERED. THESE PARTS ARE OBVIOUSLY DEFECTIVE- WHY ARE CUSTOMERS HAVING TO PAY OUT OF POCKET FOR REPAIRS?? BAD ENOUGH WE SUFFER THE INCONVENIENCE OF BEING WITHOUT CARS FOR REPAIR TIME. NHTSB NEEDS TO STEP IN AND FORCE FORD TO ISSUE A RECALL. OBVIOUSLY FORD WILL NOT DO IT ON THEIR OWN.

2011 FORD EDGE DOOR AJAR LIGHT REMAINS ON EVEN WHEN DOOR IS SHUT TIGHTLY. THIS KEEPS DOME LIGHTS ON IN CAR AND KILLS THE BATTERY. HAD TO SLAM CAR DOOR 20 TIMES TONIGHT WHEN I ARRIVED HOME TO GET LIGHT TO GO OUT. SEARCHED INTERNET AND SAW THAT MANY PEOPLE ARE HAVING THIS ISSUE AND THAT IN OCT 2016 NHTSA LAUNCHED INVESTIGATION INTO THIS AFTER OF 1500 COMPLAINTS! CALLED FORD SERVICE THEY SAID THERE NO RECALL ON THIS, SO NO CUSTOMER SERVICE ASSISTANCE. TOLD ME TO GO TO DEALER AND HAVE PROBLEM DIAGNOSED. TOLD TO KEEP RECEIPT BECAUSE IF RECALLED IN FUTURE YOU CAN BE REIMBURSED. HOW CAN THEY IGNORE SOME MANY COMPLAINTS?? SOME INTERNET POSTS ABOUT ISSUE CLAIMED THEIR DOOR OPENED WHILE DRIVING... THIS IS VERY SCARY!

ALTHOUGH THE DRIVER SIDE FRONT DOOR IS CLOSED, "DOOR AJAR" WARNING IS STILL ILLUMINATED, CAR DOES NOT ALLOW LOCKING OF DOORS WHILE THIS WARNING APPEARS. ALSO, DOME LIGHT REMAINS ON FOR SEVERAL MINUTES, WHICH IS A HAZARD FOR NIGHT-TIME DRIVING. THIS WARNING APPEARS WHETHER OR NOT THE VEHICLE IS IN MOTION.

THE DRIVERS SIDE DOOR LATCH DOES NOT CATCH. THIS CAUSES THE "DRIVERS DOOR AJAR" WARNING. THIS ALSO CAUSES THE LIGHTS TO NO TURN OFF WHEN THE CAR IS PARKED AND TURNED OFF. THIS RESULTING THE BATTERY BEING DRAINED. WHEN BATTERY IS DRAINED THE CAR WON'T START AND CAN LEAVE THE DRIVER STRANDED.

THE PASSENGER DOOR IS SHOWING ON PANEL AS "DOOR AJAR" EVEN THOUGH IT IS CLOSED. IT WILL NOT LOCK AND THE DOME LIGHT WILL NOT SHUT OFF THEREFORE DRAINING MY BATTERY TOO.

THE DRIVER DOOR IS SHOWING "DOOR AJAR" EVEN THOUGH IT IS SHUT. THE PANEL LIGHTS AND DOME LIGHT WILL NOT SHUT OFF. THE DOORS WILL NOT LOCK. THE BATTERY IS BEING DRAINED FROM THE LIGHTS NOT TURNING OFF.

DOOR AJAR LIGHT WON'T GO OUT WHEN CLOSING DOOR, OR LIGHT JUST RANDOMLY COMES ON WHILE DRIVING, THIS IS CAUSING DOME LIGHTS AND CONSOLE LIGHT TO COME ON AND STAY , WHICH CAN BE DANGEROUS IN THE DARK THE LIGHTS ARE DRAINING BATTERY EVEN WHEN CARS NOT RUNNING , THIS COULD LEAVE DRIVER STRANDED WITH DEAD BATTERY AT ANYTIME