2009 FORD EDGE Complaints

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE HORN FAILED TO SOUND, THE ELECTRONIC FUNCTIONS ON THE STEERING WHEEL FAILED TO OPERATE PROPERLY, AND THE AIR BAG INDICATOR WAS ILLUMINATED. THE DEALER (PARKWAY FORD, 2104 PETERS CREEK PKWY, WINSTON-SALEM, NC 27127, 1-(877) 836-4271) WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

TAKATA RECALL - I RECEIVED NOTIFICATION IN JANUARY 2018 FROM MY CREDIT KARMA ACCT THAT MY VEHICLE WAS A PART OF THE TAKATA RECALL. UPON RESEARCH WITH NHTSA, I FOUND THAT THERE WAS NO REMEDY FOR THE RECALL. A FEW MONTHS LATER I RECEIVED A NOTICE THAT FORD WAS OFFERING TO COVER RENTAL CAR EXPENSES FOR THOSE EFFECTED BY THE RECALL WITH NO REMEDY. BUT WHEN I CALLED MY LOCAL DEALERSHIPS TO ASK FOR THE RENTAL, I WAS TOLD THAT THE RENTAL COMPANY THAT FORD DEALS WITH, ENTERPRISE, WAS REFUSING TO HONOR THE OFFER. IT IS NOW NOVEMBER 2018, AND NO REMEDY HAS BEEN ESTABLISHED. MY CAR IS IN GROUP 5, OF WHICH ONLY A VERY SMALL PERCENTAGE OF EFFECTED VEHICLES HAVE BEEN FIXED. IT IS ALSO MY UNDERSTANDING THE REMEDY PARTS MANUFACTURER IS BASED IN MEXICO. WITH THE CURRENT STATE OF AFFAIRS BETWEEN POTUS AND MEXICO, THAT MEANS THE EXPORTING AND DISTRIBUTION OF GOODS WILL TAKE LONGER. I FIND THAT THE PRUDENT THING FOR FORD TO DO IS MOVE MANUFACTURING TO THE US. I UNDERSTAND THIS MAY BE MORE EXPENSIVE FOR FORD IN THE SHORT TERM. BUT IT WOULD BENEFIT THEM MORE IN THE LONG RUN BY GETTING THESE PARTS MADE QUICKER AND DISTRIBUTED QUICKER, RATHER THAN A CLASS ACTION LAW SUIT OR INDIVIDUAL LAW SUITS FOR THOSE WHO HAVE BEEN INCONVENIENCED OR WORSE, HURT OR DIED. I FEEL LIKE IT WILL BE YEARS BEFORE MY CAR IS FIXED. AT THIS TIME, I DO NOT ALLOW ANYONE TO SIT IN MY FRONT PASSENGER SEAT. I CANT EVEN USE THIS VEHICLE AS THE FAMILY CAR AS INTENDED WHEN WE BOUGHT IT. IM HIGHLY FRUSTRATED BY THE LACK OF PROGRESS. IT IS MY HOPE THAT THE NHSTA CAN HELP FACILITATE PROGRESS BY FORD & TAKATA.

THE BRAKE BOOSTER WHICH IS A KNOWN PROBLEM ON EVERY FORD EDGE FROM 2007 - 2013 STARTED MAKING A HISS OR LOUD SQUEAKING NOISE WHEN PRESSURE WAS APPLIED TO THE BRAKES. FOR THIS 6 YEAR FORD HAS INSTALLED THE EXACT SAME MANUFACTURERS PART, BUT FORD HAS ONLY RECALLED SOME OF THESE YEARS DESPITE THE SAME ISSUES OCCURRING WITH EVERY MODEL YEAR. AFTER A WHILE THE NOISE INTENSIFIED AND THEN THE BRAKES FAILED!!! SOMETIMES THE BRAKES WOULD NOT ENGAGE UNTIL THE PEDAL WAS MASHED TO THE FLOOR, SOMETIMES THEY ENGAGED AS SOON AS THE PEDAL WAS PRESSED. THIS CREATES A VERY DANGEROUS ENVIRONMENT. I OWN 3 DIFFERENT MODEL FORD VEHICLES, BUT THIS COULD BE THE LAST FORD I PURCHASE. I TOOK THE EDGE INTO A BRAKE SPECIALIST AND WAS TOLD ABOUT THIS BEING A WELL KNOWN ISSUE ON THE FORD EDGE, BUT THAT I PURCHASED THE "WRONG" YEAR 2009 AND THIS IS THE ONLY MODEL YEAR NOT COVERED UNDER THE NHTSA RECALL. THEY HAVE QUOTED ME $925 TO MAKE THE REPAIRS. WHILE I WILL DO THIS REPAIR SINCE I WILL NOT PUT MY FAMILY AT RISK WE ARE VERY DISAPPOINTED BY FORD'S CORPORATE NEGLIGENCE ON THIS ISSUE.

TL* THE CONTACT OWNS A 2009 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT WAS STIFF AND FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT CALLED MOORESVILLE FORD MERCURY (139-151 EAST PLAZA DR, MOORESVILLE, NC 28115, (877) 449-4390) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MULTIPLE DEALERS WERE CONTACTED, INCLUDING CROSSROADS FORD LINCOLN (1070 VERSAILLES RD, FRANKFORT, KY 40681) WHO ALL STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED AIR BAG WAS REPLACED. *JB

THERE IS A SAFETY RECALL FOR MY PASSENGER AIR BAG, BUT NO DEALER HAS PARTS??? WHY IS IT CALLED A SAFETY RECALL IF YOUR NOT GONNA FIX IT THIS YEAR???? I DONT CARE WHO MAKES THE PARTS, IT SAYS FORD ON THE FRONT OF MY CAR.

FORD HAS SENT THREE (3) RECALL NOTIFICATIONS TO ME REGARDING THE TAKATA RECALL. AFTER I RECEIVED THE SECOND AND SUBSEQUENT THIRD NOTICE, I CALLED A DEALER TO ASK ABOUT BRINGING IN THE VEHICLE FOR THE REPLACEMENT/REPAIR. I HAVE BEEN TOLD BOTH TIMES THAT THE MANUFACTURER HAS NOT SENT THE REPLACEMENTS. THE MANUFACTURER KEEPS UPDATING THE SYSTEM - THE LATEST IS OCTOBER 31, 2018. ACCIDENTS ARE UNAVOIDABLE SOMETIMES, AND IF I HAD A PASSENGER IN MY VEHICLE AND THE AIRBAG EXPLODED, THE RESULTING DISASTER FROM THE METAL ASSOCIATED WITH THESE AIRBAGS WOULD DISFIGURE MY PASSENGER. DOES SUCH A TRAGEDY NEED TO TAKE PLACE BEFORE ANY CONSUMER RECEIVES WHAT IS A PUBLIC TRUST FOR OUR COLLECTIVE SAFETY?

TAKATA RECALL - STILL NO PARTS NO RENTAL WE WERE MADE AWARE OF THIS ISSUE IN FEB 2018. THE LETTER STATED PARTS WOULD BE AVAILABLE IN THE 2 OR 3 QUARTER. FORD ALSO STATED WE COULD GET A RENTAL. SO WE RESERVED A RENTAL.THE DAY WE WERE TO GET A RENTAL THE DEALERSHIP CALLED AND STATED NONE WERE AVAILABLE AND THEY WOULD CALL WHEN ONE WAS AVAILABLE. THAT WAS IN JUNE 2018 AND IT IS NOW NOVEMBER WITHOUT A RENTAL OR PARTS TO FIX THE RECALL. WE CANNOT RIDE AS A FAMILY IN THIS CAR. NO ONE CAN RIDER IN THE PASSENGER SEAT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FAIRVIEW FORD (292 NORTH G STREET, SAN BERNARDINO, CALIFORNIA 92410 (888) 720-3274) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECTS.

PASSINGER AIR BAG LIGHT STAYS ON AND A LETTER FROM FORD SAID AIR BAG IS DEFECTIVE.HAPPENS WHEN VEHICLE IS FIRST STARTED AND REMAINS ON FOR A FEW MINUTES .