2015 FORD ESCAPE Complaints

ON TWO SEPARATE OCCASIONS, THE AUTOMATIC TAILGATE HAS CLOSED ON ME WHILE LOADING GROCERIES INTO MY TRUNK. BOTH TIMES I EXTENDED A HAND TO TRY AND STOP IT BUT BOTH TIMES IT CONTINUED TO CLOSE AND HIT ME IN THE HEAD. THE SECOND TIME WAS ON APRIL 7, 2016. IT HIT ME HARD ENOUGH TO GIVE ME A CONCUSSION AND TRIGGER A MIGRAINE THAT LASTED 4 DAYS. I HAD TO BE PRESCRIBED MEDICATION AND MISSED WORK. THE GATE SHOULD NOT CLOSE AUTOMATICALLY LIKE THIS. THERE NEEDS TO BE BETTER SENSORS TO PREVENT INJURY. I HAVE FOUND POSTS ONLINE FROM OTHER PEOPLE WHO HAVE HAD SIMILAR EXPERIENCES. I TOOK THE CAR TO MY FORD DEALER WHO OPENED AND CLOSED THE LIFTGATE SEVERAL TIMES AND TOLD ME IT WAS FINE. I BET THE GROCERY STORE HAS VIDEO FOOTAGE OF ONE OR BOTH INCIDENTS.

I WAS STOPPED AT A REDLIGHT AT AN INTERSECTION, WHEN I WAS REAR ENDED BY A CAR. MY SON AND I WERE IN THE FRONT SEATS. WE WERE WEARING OUR SEATBELTS. WE WERE THROWN FRONTWARD AND THEN THROWN BACKWARD. MY SONS SEAT WAS LAYING COMPLETELY FLAT. MY SEAT HAD FLOWN BACK AND HIT MY WIFE, WHO WAS SITTING BEHIND ME,WEARING HER SEATBELT. MY INJURIES WERE A BROKEN RIGHT FIBULA AND LEFT RIB CLINICAL FRACTURES. MY SONS INJURIES WERE A CONCUSSION AND WHIPLASH. MY WIFE HAD FACIAL ABRASIONS AND LEFT RIB CLINICAL FRACTURES. WE WERE ALL TRANSPORTED TO THE HOSPITAL BY AMBULANCE, HAD NUMEROUS TESTING DONE, SPENT THE NIGHT AND HALF THE NEXT DAY. LEFT THE HOSPITAL STILL IN PAIN.

MY WIFE EXPERIENCED A SECOND TIRE FAILURE TODAY WHILE DRIVING DOWN THE ROAD. OUR 2015 FORD ESCAPE HAS 11,011 MILES ON IT. THE FIRST FAILURE OCCURRED IN MID-JANUARY 2016 WHEN THE VEHICLE HAD 9,537 MILES ON IT. THE SIDEWALL ON BOTH TIRES SHOWED A LARGE CRACK IN IT AFTER THE FAILURE. BOTH FAILURES WERE NOT THE RESULT OF STRIKING A ROAD HAZARD. THE TIRE DEFLATION LIGHT CAME ON RIGHT AWAY WHEN THE FAILURES OCCURRED. THE FAILURES DID NOT RESULT IN A COLLISION SINCE THEY OCCURRED AT A SPEED OF APPROXIMATELY 25MPH AND THERE WASN'T ANY TRAFFIC AROUND. THE FIRST FAILED TIRE WAS REPLACED WITH THE SAME MICHELIN TIRE. MY WIFE AND I HAVE BOTH BEEN DRIVING 40+ YEARS AND I'VE NEVER EXPERIENCED A PROBLEM LIKE THIS WITH ANY OF MY VEHICLES OR WITH A MICHELIN TIRE IN THE PAST. I STRONGLY SUSPECT THERE IS A DESIGN ISSUE OR MANUFACTURE DEFECT WITH THESE TIRES. IT HAS BEEN A RARE INSTANCE WHEN THIS VEHICLE HAS BEEN OPERATED ON THE HIGHWAY. I AM RELUCTANT TO DO SO WITH THESE TIRES ON THE VEHICLE, AND EQUALLY RELUCTANT TO REPLACE THIS SECOND FAILURE WITH A LIKE MICHELIN CONSIDERING THE COMPLAINTS I HAVE FOUND REGISTERED WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AFTER RESEARCHING THIS TIRE ON THE NHTSA.GOV WEBSITE. I DO HAVE PHOTOS OF THE SECOND FAILED TIRE TO DOCUMENT THE DAMAGE AND TIRE DOT # SINCE I WILL BE REPLACED THE FAILED TIRE TOMORROW.

PURCHASED 2015 ESCAPE ON MAY 1, 2015. FEBRUARY 2016 WINDSHIELD WIPER FLUID WOULD NOT WORK. TOOK TO THE DEALERSHIP TO FIND THAT A SQUIRREL HAD NESTED UNDER THE HOOD AND CHEWED THE LINES AS WELL AS A PART ON THE PUMP FOR THE WIPER FLUID WHILE IT WAS PARKED IN THE DRIVEWAY. COST WAS $250.00 FOR REPAIR. MARCH 2015 I CHECKED UNDER THE HOOD TO FIND THAT SQUIRRELS HAD CHEWED AND TORN UP THE WHEEL WELL INSULATION ON ONE SIDE WHILE PARKED IN THE DRIVEWAY. AFTER APPLYING CRITTER RIDDER GRANULES AND SPRAYING PEPPER SPRAY IN THE ENGINE COMPARTMENT THEY THEN CHEWED THE INSULATION ON THE OTHER SIDE. LIVED IN THE SAME PLACE AND PARKED MULTIPLE NEW AND USED VEHICLES IN THE DRIVEWAY SINCE 1989 WITH NO PRIOR ISSUES. POSSIBLE SOY COMPONENTS IN MANUFACTURER'S MATERIALS. POTENTIAL FOR FURTHER DAMAGE IS A SAFETY HAZARD IF BRAKE LINES ARE CHEWED OR ELECTRICAL WIRING CHEWED.

I WAS DRIVING IN MAINE. I'M NOT SURE IF I HIT A PATCH OF ICE OR IF THE STEERING FROZE UP. I WAS TRAVELING 35 IN A 40 MPH ZONE AND ON A CURVE, THE VEHICLE VEERED OFF THE ROAD INTO A BOG. THE VEHICLE STARTED TO SINK AND I WAS UNABLE TO OPEN THE DOOR FOR A FEW MINUTES. THEN I NOTICED A FLAME COMING FROM THE BACK OF THE VEHICLE. IT TOOK ALL OF MY STRENGTH BUT I PUSHED THE DOOR OPEN AND BEGAN SWIMMING AWAY FROM THE VEHICLE. AS I WAS ABOUT 20 FEET FROM THE VEHICLE, IT EXPLODED. I WAS IN THE WATER AND ICE FOR APPROX. 10 MINUTES. THE FIRE DEPT, POLICE, AND EMT'S ARRIVED AND PULLED ME FROM THE WATER AND TOOK ME TO THE HOSPITAL. I HAVE 2ND DEGREE BURNS ON MY ARM AND LEGS. MY INSURANCE COMPANY HAS DEEMED THE VEHICLE A TOTAL LOSS AND THE ADJUSTER SAID THE ONLY THING THAT COULD BE SALVAGED WAS 1/2 OF MY LICENSE PLATE. I ASKED WHAT COULD HAVE CAUSED THIS AND THE ADJUSTER SAID THAT PERHAPS IT WAS AN ELECTRICAL PROBLEM AND WATER MIXED WITH THE ELECTRICAL PROBLEM MAY HAVE CAUSED THE FIRE. ALTHOUGH HE DID STATE THAT HE WAS SPECULATING AND HE DID NOT KNOW WHAT CAUSED THE FIRE AND EXPLOSION. THE VEHICLE IS SITTING AND I HAVE ASKED THAT IT NOT BE DESTROYED (WHAT'S LEFT OF IT) UNTIL THE CAUSE CAN BE DETERMINED. THIS CONCERNS ME GREATLY BECAUSE I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE. I BELIEVE IF ANYONE ELSE HAD BEEN IN THE VEHICLE, THEY WOULD NOT HAVE HAD TIME TO ESCAPE. THERE WAS NO SMOKE - ONLY FIRE AND THEN THE EXPLOSION. THE SHOCK IS STARTING TO WEAR OFF AND I KEEP ASKING MYSELF HOW IN THE WORLD A CAR COULD "JUST EXPLODE". PLEASE LET ME KNOW IF ANYONE ELSE HAS HAD ANY PROBLEM LIKE THIS OR IF ANYONE CAN SUGGEST WHAT MAY HAVE CAUSED THIS CATASTROPHE. THANK YOU. *TR

I WAS DRIVING AND I'M NOT SURE IF I HIT A PATCH OF ICE OR STEERING FROZE UP. I WAS TRAVELING 35 IN A 40 MPH ZONE AND ON A CURVE, THE VEHICLE VEERED OFF THE ROAD INTO A BOG. THE VEHICLE STARTED TO SINK AND I WAS UNABLE TO OPEN THE DOOR FOR A FEW MINUTES. I TRIED PUTTING THE VEHICLE IN REVERSE TO GET OUT OF THE WATER AND ICE. THEN I NOTICED A FLAME COMING FROM THE BACK OF THE VEHICLE. I PUSHED THE DOOR OPEN AND BEGAN SWIMMING AWAY FROM THE VEHICLE. AS I WAS ABOUT 30 FEET FROM THE VEHICLE, IT EXPLODED. I WAS IN THE WATER AND ICE FOR APPROX. 10 MINUTES. THE FIRE DEPT, POLICE, AND EMT'S ARRIVED AND PULLED ME FROM THE WATER AND TOOK ME TO THE HOSPITAL. I HAVE 2ND DEGREE BURNS ON MY ARM AND LEGS. MY INSURANCE COMPANY HAS DEEMED THE VEHICLE A TOTAL LOSS AND THE ADJUSTER SAID THE ONLY THING THAT COULD BE SALVAGED WAS 1/2 OF MY LICENSE PLATE. I ASKED WHAT COULD HAVE CAUSED THIS AND THE ADJUSTER SAID THAT PERHAPS IT WAS AN ELECTRICAL PROBLEM AND WATER MIXED WITH THE ELECTRICAL PROBLEM MAY HAVE CAUSED THE FIRE. HE DID STATE THAT HE DID NOT KNOW WHAT CAUSED THE FIRE AND EXPLOSION. THE VEHICLE IS SITTING AND I HAVE ASKED THAT IT NOT BE DESTROYED (WHAT'S LEFT OF IT) UNTIL THE CAUSE CAN BE DETERMINED. THIS CONCERNS ME GREATLY BECAUSE I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE. THE SHOCK IS STARTING TO WEAR OFF AND I KEEP ASKING MYSELF HOW IN THE WORLD A CAR COULD "JUST EXPLODE". PLEASE LET ME KNOW IF ANYONE ELSE HAS HAD ANY PROBLEM LIKE THIS OR IF ANYONE CAN SUGGEST WHAT MAY HAVE CAUSED THIS CATASTROPHE. THANK YOU. *TR

CONTROLLER ARM BROKE OFF LEFT REAR. DEALERSHIP THINKS WE RAN SOMETHING OVER. WE SAW NOTHING IN THE ROAD. IT HAS BEEN TURNED IN TO OUR INSURANCE CO. FOR THE REPAIR COST. AT THE TIME WE WERE TRAVELING 70 MPH ON THE FREEWAY. IT WAS 1 PM CLEAR WEATHER AND LIGHT TRAFFIC. THE CARS IN FRONT OF US DID NOT BREAK OR SWERVE TO INDICATE THEY SAW SOMETHING IN THE ROAD.

I HAVE BEEN TO FORD 3 TIMES TRYING TO GET HELP WITH AN ABSURD AMOUNT OF ROAD NOISE COMING FROM MY 2015 ESCAPE. THIS HAS BECOME A RECENT ISSUE TO THE POINT WHERE THE BACK SEAT PASSENGER CANNOT MAKE OUT WHAT THE DRIVER OR FRONT SEAT PASSENGER ARE SAYING. AFTER MY 3 VISITS, FORD HAS DISMISSED THIS PROBLEM WITH LITTLE INTEREST. WHEN DRIVING YOU CAN FEEL AIR FROM THE ROAD AS YOU ARE IN THE VEHICLE. THIS IS A SAFETY HAZARD AS I AM WORRIED IF DEBRIS WERE TO HIT MY CAR OR IF I WERE TO GET IN AN ACCIDENT THERE COULD BE SERIOUS DAMAGE TO MYSELF OR MY PASSENGERS. I HAVE ALSO HAD ISSUES WITH MY TRUNKS LIFT GATE. IT FAILS TO LATCH REQUIRING ME TO EITHER DRIVE WITH IT UNLATCHED OR FIDDLE WITH IT UNTIL IT CLOSES. I HAVE ALSO STRUGGLED WITH THE DOORS LATCHING CLOSED WHICH HAVE RESULTED IN MY PASSENGERS OPENING AND CLOSING THE DOORS SEVERAL TIMES UNTIL THE SENSOR SAYS THEY ARE CLOSED. FOR A 2015 THIS SHOULD NOT BE HAPPENING AND I AM ASHAMED IN MYSELF FOR LEASING A CAR FROM SUCH A CARELESS COMPANY WHO LACKS CONCERN FOR ITS CONSUMERS.

I BOUGHT THIS CAR NEW ABOUT A YEAR AGO. ALMOST IMMEDIATELY I NOTICED AN INTERMITTENT HESITATION WHEN TRYING TO ACCELERATE AFTER SLOWING OR FROM A FULL STOP. THE HESITATION VARIES FROM ABOUT TWO SECONDS OR LONGER. WHEN THE CAR DOES ACCELERATE IT SURGES FORWARD AT A FAST RATE OF SPEED. WHILE TRYING TO TURN LEFT AT A TRAFFIC LIGHT ON A TWO LANE ROAD WITH ONCOMING TRAFFIC WITH SUFFICIENT TIME MY CAR HESITATED UPON ACCELERATING CAUSING THE ONCOMING CAR TO BRAKE HARD IN ORDER TO AVOID HITTING ME. THIS CAR ALSO HESITATES AFTER PULLING OFF A ROAD INTO A PARKING LOT, IE., STORE, SCHOOL, AND, AT RANDOM, WILL HESITATE UPON ACCELERATING FOR A SEVERAL SECOND DELAY ONLY TO SURGE IN SPEED MAKING IT DIFFICULT TO INITIALLY CONTROL. I HAVE TAKEN THE CAR BACK TO THE ORIGINAL DEALER SIX TIMES AND ONCE TO ANOTHER FORD DEALER. ALL SAY THE BECAUSE THERE IS NO FAULT CODE THEY CANNOT FIX IT. I CALLED FORD ENG. AND WAS TOLD THE SAME THING. THE LAST TIME I HAD THIS CAR TO THE DEALER THE INVOICE STATED, "NO CODES" AND ROAD TESTED BUT THE MILEAGE IN WAS THE SAME AS THE MILEAGE OUT INDICATION THAT NOTHING WAS DONE. IT HAS BECOME OBVIOUS THAT FORD DEALER I PURCHASED THIS CAR FROM IS NOW PATRONIZING ME. THEREFORE IT HAS BECOME A WASTE OF TIME TO KEEP BRINGING THIS CAR BACK. I HAVE FOUND A MULTITUDE OF SIMILAR COMPLAINTS ABOUT FORD VEHICLES ON THE INTERNET. MANY WERE BEING PUT OFF WITH THE SAME EXCUSE, "NO CODE." I AM A FORD RETIREE AND HIGHLY DISAPPOINTED THAT BOTH A FORD DEALERSHIP AND FORD ITSELF HAVE PATRONIZE ME TO THE POINT I BELIEVE I AM BEING PLAYED BECAUSE OF MY SENIOR AGE. I BELIEVE THIS "HESITATION" DEFECT TO BE VERY DANGEROUS AND CAN RESULT IN SEVERE INJURY OR EVEN DEATH. THANK YOU. *TR

I RECENTLY SENT THIS TO FORD - I AM NOT A FORD OWNER BUT I'VE BEEN BEHIND SEVERAL ESCAPE'S AND A SMALLER MODEL HATCHBACK. BOTH HAD THEIR HEADLIGHTS ON BUT THEIR TAIL LIGHTS WERE NOT. I SEE THIS AS A HUGE SAFETY ISSUE AND WHILE I UNDERSTAND THE DRIVER CAN SELECT ANOTHER SETTING - THEY DON'T KNOW THAT! AND SOMEONE IS GOING TO GET INTO A TERRIBLE ACCIDENT. SEND A RECALL TO YOUR OWNERS! FORD'S RESPONSE - MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE TAIL LAMPS FUNCTIONALITY ON FORD VEHICLES. FROM TIME TO TIME NEW VEHICLE OPTIONS/FEATURES ARE ADDED, DELETED OR MODIFIED. DECISIONS TO MAKE THESE CHANGES TAKE INTO ACCOUNT FACTORS SUCH AS MARKET TRENDS, CUSTOMER DEMANDS, ENGINEERING ADVANCES AND DEALERSHIP INPUT. WE HAVE DOCUMENTED YOUR COMMENTS WHICH WILL BE FORWARDED TO THE APPROPRIATE DEPARTMENT FOR REVIEW AND CONSIDERATION. MOREOVER, FORD MOTOR COMPANY AND THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) WORK TOGETHER TO PROACTIVELY IDENTIFY AREAS OF CONCERN THROUGH INVESTIGATION OF CONSUMER AND DEALER FEEDBACK. DURING AN INVESTIGATION FORD CO-OPERATES FULLY WITH NHTSA. DUE TO OUR RIGOROUS SAFETY STANDARDS AND CONSTANT TESTING, NOT ALL ISSUES RESULT IN RECALL OR CUSTOMER SATISFACTION PROGRAMS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. SINCERELY, [XXX] CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY I'VE TRIED TO NOTIFY THE DRIVERS BUT FLASHING MY HEADLIGHTS AT THEM ONLY MAKES THEM THINK THAT I WANT TO GET AROUND THEM AND THEIR IS NO WAY TO TALK TO THEM ON THE FREEWAY. AT THE VERY LEAST PLEASE MAKE FORD NOTIFY THEIR DRIVERS OF THE CORRECT SETTING FOR THEIR CARS. THANKS FOR LISTENING. P.S. I ACTUALLY DON'T KNOW THE CAR YEAR, BUT SINCE I'VE NOT NOTICED THIS BEFORE I BELIEVE IT TO BE NEW MODELS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR