2008 FORD ESCAPE Complaints

2008 FORD ESCAPE, 122,000 MILES. WHILE DRIVING ON A CITY STREET, I GOT A MESSAGE ON THE DISPLAY "POWER STEERING ASSIST FAILURE" AND STEERING WHEEL STARTED SHAKING LIKE THIS HTTPS://WWW.YOUTUBE.COM/WATCH?V=F-LZBZSBO3U AND THEN I LOST POWER STEERING. AFTER QUICK RESEARCH IT LOOKS LIKE THERE WAS A HUGE RECALL (ALMOST MILLION CARS) FOR 2008-2011 ESCAPES, BUT MINE WAS NOT ON THE LIST.

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE VEHICLE WAS IDLING, THE STEERING WHEEL BEGAN TO SHAKE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING ABILITY SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR WAS DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,800.

AT APPROXIMATELY 134,000 MILES WHILE DRIVING ON THE HIGHWAY, MY CAR SUDDENLY DRASTICALLY SLOWED DOWN QUICKLY, STARTED REVVING REALLY HIGH AND THE 'WRENCH LIGHT' CAME ON. THIS ALMOST RESULTED IN GETTING REAR-ENDED BY THE CAR THAT WAS TRAVELING BEHIND ME ON THE HIGHWAY. I TOOK THE VEHICLE TO A FORD DEALERSHIP FOR AN ESTIMATE. WAS TOLD THE TRANSMISSION WAS MISSING 2ND AND 4TH GEAR AND THE TRANSMISSION WOULD NEED TO BE REPLACED. WAS TOLD BY FORD THAT THE COST WOULD BE $4,200 TO REPLACE THE TRANSMISSION. THE BAND FOR 2ND AND 4TH GEAR BROKE, SENDING THE VEHICLE INTO LIMP MODE (ONLY USING 1ST AND 3RD GEAR). I FOUND THIS IS A KNOWN ISSUE AS THERE ARE MANY COMPLAINTS ABOUT THIS AS WELL AS A TSB (#TSB-12-4-8). AFTER FURTHER RESEARCH, I HAVE DISCOVERED THAT THIS IS A COMMON ISSUE WITH ALL FORD FAMILY VEHICLES THAT HAVE THE CD4E TRANSMISSION. I HAVE OWNED FORD VEHICLES FOR OVER 20 YEARS AND HAVE NEVER HAD THIS ISSUE. FORD KNOWS THAT THIS IS A COMMON ISSUE BUT REFUSES TO ASSIST THEIR LOYAL CUSTOMERS WITH A SOLUTION. WHILE TALKING TO A FORD SERVICE TECHNICIAN ABOUT THIS, I WAS TOLD THAT FORD KNOWS ABOUT THE ISSUE BUT REFUSES TO DO ANYTHING ABOUT IT, LEAVING THE CUSTOMER TO PAY TO REPLACE SOMETHING THAT FORD KNOWS HAS ISSUES. DOES IT REALLY TAKE SOMEONE TO GET INJURED OR GET KILLED IN ORDER FOR SOMETHING TO BE DONE ABOUT IT? IF FEEL THAT FORD SHOULD PAY TO HAVE THE TRANSMISSION REPLACED OR PROVIDE A SIGNIFICANT DISCOUNT IF THE CUSTOMER MUST PAY FOR THE REPLACEMENT.

BEFORE THE TORQUE SENSOR RECALL, MY POWER STEERING WENT OUT INTERMITTENTLY SOMETIMES ACCOMPANIED BY THE STOP SAFELY NOW RED TRIANGLE. UPON BEING NOTIFIED OF THE RECALL I TOOK THE VEHICLE TO JACK SAFRO FORD IN OCONOMOWOC, WISCONSIN TO COMPLETE THE RECALL. I WAS TOLD MY VEHICLE REQUIRED THE EASIER FIX AND THE DEALER DIDN'T REPLACE THE TORQUE SENSOR. WITHIN A FEW MONTHS MY POWER STEERING STARTED GOING OUT INTERMITTENTLY AGAIN. IT STARTED GOING OUT MORE OFTEN AND I ALSO NOTICED THAT THE CAR WOULD NOT START FIRST TRY. USUALLY I HAD TO TURN THE IGNITION 3-4 TIMES TO GET THE VEHICLE TO START. IN THE PAST MONTH MY POWER STEERING IS NOW COMPLETELY OUT. IT IS A VERY DANGEROUS SITUATION AS IF A CAR WENT OVER THE CENTER LINE OR A DEER OR ANIMAL WERE TO GO IN FRONT OF ME I WOULD NOT BE ABLE TO REACT QUICKLY WITHOUT POWER STEERING. ALSO, IT IS SO HARD TO PULL INTO PARKING SPACES AND TURN THE WHEEL THAT I HAVE TO SEE A DOCTOR BECAUSE I AM HAVING SHARP PAIN IN MY SHOULDERS. WE TOOK THE CAR TO JACK SAFRO THIS WEEK AND THEY TOLD US THEY WOULD TALK TO FORD. ALL THEY DID WAS TRY TO RESET COMPUTER AND THE STEERING IS STILL COMPLETELY OUT. THEY SAID FORD WOULD NOT COVER IT AND GAVE US THE 800 NUMBER TO COMPLAIN. SO NOW I AM STUCK WITH AN UNSAFE CAR AND I HAVE A GRANDSON I NEED TO TRANSPORT SOME DAYS. WHY IN THE WORLD CAN'T THE DEALER REPLACE THE TORQUE SENSOR IF THAT WAS THE RECALL AND WHAT IS NEEDED TO REPAIR MY CAR? WHY DOES IT HAVE TO ISSUE CERTAIN CODES? CAN'T THE DEALER SEE FOR THEMSELVES THERE IS NO POWER STEERING DUE TO THE FACT THAT THEY NEVER DID THE PROPER VEHICLE RECALL REPAIR? I AM BAFFLED! OUR SON JUST PURCHASED A FORD TRUCK AND MY HUSBAND ALSO OWNS ONE SO WE HAVE 3 FORDS IN OUR DRIVEWAY!

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THERE WAS A COMPLETE LOSS OF POWER STEERING WITHOUT WARNING. IN 2014, THE CONTACT DID NOT OWN THE VEHICLE; HOWEVER, IT WAS SERVICED BY THE DEALER ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) EVEN THOUGH THERE WAS NO FAILURE. THE POWER STEERING CONTROL MODULE WAS UPDATED. MOST RECENTLY, THE FAILURE OCCURRED. A CERTIFIED MECHANIC DIAGNOSED THAT THE STEERING WHEEL SENSOR AND THE AFFECTED POWER STEERING COMPONENTS WOULD NEED TO BE REPLACED. THE DEALER AND MANUFACTURER DENIED TO SERVICE THE VEHICLE UNDER THE RECALL A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 104,200.

POWER STEERING MODULE. THERE WAS A RECALL ON THIS VEHICLE FOR THE POWER STEERING. WE HAD THE RECALL PERFORMED IN NOV 2014. THE POWER STEERING MODULE WENT OUT ON FEBRUARY 1, 2016. ALTHOUGH IT WAS NOT EXACTLY THE SAME THING, IT SEEMS RELATED AND I WOULD LIKE TO KNOW IF THE RECALL SHOULD HAVE BEEN BROADER TO INCLUDE THIS ISSUE AS WELL. THE VEHICLE WAS STATIONARY WHEN IT FIRST BEGAN. MY DAUGHTER HAD TO DRIVE IT TO THE NEAREST MECHANIC. WHEN HE DIAGNOSED THE CODE, HE SAID IT WAS UNSAFE FOR HER TO CONTINUE DRIVING.

DAUGHTER IS DRIVING MY 2008 FORD ESCAPE AND WAS DRIVING HOME FROM WORK WHEN THE STEERING WHEEL BEGAN SHAKING VIOLENTLY WHICH REQUIRED HER TO BRING THE VEHICLE TO A STOP. THIS REQUIRED GREAT DIFFICULTY DUE TO THE LOSS OF POWER STEERING AND ALMOST RESULTED IN AN ACCIDENT. THE ESCAPE WAS TAKEN TO A MECHANIC WHICH GAVE HER MATERIAL ON THE POWER STEERING MODULE RECALL. SHE CONTACTED FORD AND THEY INFORMED HER THAT THE VIN NUMBER HAD BEEN EXCLUDED FROM THE RECALL EVEN THOUGH THE FAILURE WAS FOR THE EXACT REASON THE RECALL WAS INITIATED.

ON 4/29/15 AT 74,422 MILES I HAD RECALL 14S05 COMPLETED ON MY 2008 FORD ESCAPE. THEY PERFORMED A SOFTWARE UPDATE AND TOLD ME THIS WOULD TAKE CARE OF ANY FUTURE PROBLEMS. ON 1/29/16 AROUND 85,000 MILES MY HUSBANDS WAS DRIVING HOME FROM WORK ON THE HIGHWAY AND THE POWER STEERING WENT OUT AND ALMOST CAUSED HIM TO LOSE CONTROL OF THE VEHICLE. THE POWER ASSIST FAULT WARNING DISPLAYED ON THE DASH. NOW FORD IS REFUSING TO PAY TO FIX MY CAR STATING THE RECALL IS ONLY WARRANTIED FOR 30 DAYS. THEY STATE I NEED A NEW TORQUE SENSOR WHICH IS A PART THAT WAS REPLACED IN SOME VEHICLES UNDER THIS RECALL. THE DEFECTIVE PART SHOULD OF NEVER BEEN LEFT IN MY CAR BACK IN APRIL OF 2015.

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE MAKING A TURN AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND BEGAN TO VIBRATE VIOLENTLY CAUSING THE VEHICLE TO SWERVE OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT AND THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V284000 (STEERING). THE FAILURE MILEAGE WAS 108,000.

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BEGAN TO VIOLENTLY SHAKE. THE CONTACT MADE SEVERAL ATTEMPTS TO TURN OFF AND RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT WOULD NOT BE REPAIRED BECAUSE THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.