2008 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT AFTER HAVING THE U-JOINT LOCATED AT THE BOTTOM OF STEERING COLUMN REPLACED, THE TECHNICIAN INFORMED THAT THE POWER STEERING CONTROL MODULE FAILED. AS A RESULT, THE STEERING COLUMN NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THREE MONTHS PRIOR, THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). HOWEVER, THE TECHNICIAN EXPLAINED THAT THE VEHICLE WAS FUNCTIONING UP TO SPECIFICATIONS AND THERE WAS NO NEED FOR REPAIRS AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO REFUSED TO PROVIDE ANY ASSISTANCE SINCE THE STATUE OF LIMITATION HAD SURPASSED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 203,077.

AFTER FUELING MY CAR, THE POWER STEERING STOPPED WORKING. IT'S VERY DIFFICULT TO STEER, BUT IT'S HARDER AT LOW SPEEDS.

IN 2012 THE STEERING TORQUE SENSOR WENT OUT AND CAUSED THE EPS TO CONTINUALLY FAIL. WE HAD THE PARTS REPLACED WITH FACTORY PARTS IN 2014 BY AN INDEPENDENT MECHANIC FOR $500. IN DECEMBER 2015 THE STEERING WHEEL BEGAN SHAKING ERRATICALLY AGAIN, INDICATING TORQUE SENSOR FAILURE. WE HAD PREVIOUSLY RECEIVED A RECALL NOTICE FROM FORD TELLING US TO TAKE OUR 2008 FORD ESCAPE TO THE NEAREST DEALERSHIP. ON JANUARY 19, 2016 THE ESCAPE WAS DROPPED OFF AT TOWN AND COUNTRY FORD IN MADISON, TN. WE PICKED THE ESCAPE BACK UP ON JANUARY 21, 2016. THE STEERING WHEEL STILL SHOOK ERRATICALLY. WHEN ASKED WHY THE MECHANIC DIDN'T REPAIR THE TORQUE SENSOR, THEY INDICATED IT WASN'T PART OF THE RECALL BECAUSE THEY'RE ONLY REQUIRED TO REPAIR BASED OFF OF VAG CODES OR FAULT CODES. THE TECHNICIAN STATED THAT THE "DASH WAS LIT UP LIKE CHRISTMAS" AND HE DIDN'T HAVE TIME TO PULL ALL OF THE FAULT CODES. WE LEFT MUTLIPLE MESSAGES FOR THE SERVICE DEPARMENT MANAGER AND RECEIVED NO RESPONSE. I CONTACTED THE FORD CUSTOMER SERVICE NUMBER AS DIRECTED IN THE NHTSA RECALL NOTICE AND EXPLAINED AS ABOVE. FORD CUSTOMER SERVICE DIRECTED ME TO TAKE THE CAR TO A DIFFERENT FORD SERVICE CENTER AND STATED THEY COULD NOT ENFORCE THE REPAIRS UNDER THE RECALL AS DEALERSHIPS ARE PRIVATELY OWNED. WE HAVE VIDEO FOOTAGE OF THE STEERING WHEEL SHAKING AFTER THE SERVICE DATES AS NOTED IN THIS COMPLAINT.

EVERY TIME I DRIVE ON THE HIGHWAY AT 75MPH THE STEERING WHEEL WOULD START TO SHAKE. THEN FOR THE PAST 2 WEEKS EVEN WHEN THE VEHICLE WAS ON A STOP LIGHT THE STEERING WHEEL WOULD SHAKE. TWO DAYS AGO AS I SHIFTED THE VEHICLE TO DRIVE THE STEERING WHEEL BECAME SUPER HARD TO MOVE. I TURNED OFF THE VEHICLE AND ONCE I TURNED IT ON THE STEERING WHEEL FELT FINE AGAIN. THIS MORNING AS I SHIFTED THE GEAR TO DRIVE THE STEERING WHEEL WAS HARD AND UNMOVEABLE. I WAS UNABLE TO DRIVE MY VEHICLE.

AFTER DEPRESSING THE ACCELERATOR THE VEHICLE RPM'S INCREASE BUT THE VEHICLE SPEED WILL NOT....ALMOST AS IF THE THROTTLE IS "STICKING." THIS OCCURS WHILE THE VEHICLE IS IN MOTION.

MY STEERING WENT OUT AFTER I HAD STOPPED THE CAR AND TURNED IT OFF. I HAD GOT BACK IN THE CAR 30 MINUTES LATER PUT THE CAR IN REVERSE AND THE STEERING WAS GONE. I CALLED THE DEALERSHIP THAT I HAD PURCHASED IT FROM BECAUSE I HAD SEEN ON SOME SERVICE PAPERS FROM THEM THAT STATED A RECALL ON THE FORD ESCAPE WAS IN PLACE #14S05. HE TOLD ME THAT THERE WAS NOT A RECALL ON MY PARTICULAR VEHICLE. MY MILEAGE IS 101,500. THIS IS THE SAME DEALERSHIP THAT I HAD TAKEN MY CAR TO HAVE THEM LOOK AT MY IGNITION SWITCH BECAUSE IT WAS GIVING ME PROBLEMS AND WAS TOLD THAT IT DIDNT GIVE THEM A PROBLEM. 2 MONTHS LATER SWITCH IS ALMOST GONE COMPLETELY, I TOOK IT IN AGAIN AND THEY SAID IT NEEDED TO BE REPLACED AND THAT SORRY YOUR EXTENDED WARRANTY HAD RUN OUT YOU WILL HAVE TO PAY FOR THIS.

TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE DID NOT EXPERIENCE ANY FAILURE PRIOR TO THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

RECEIVED RECALL NOTICE FOR STEERING ISSUE. NO ISSUES WITH STEERING PRIOR TO RECALL. SOFTWARE UPDATE PERFORMED. 4 MONTHS NO ISSUES. THEN STEERING WHEEL BEGAN MODERATE SHAKING UPON START, DRIVING AND IDLING. SEVERAL DAYS LATER 'POWER STEERING ASSIST FAULT' APPEARED IN MESSAGE CENTER. SHAKING CONTINUED BUT NO IMMEDIATE LOSS OF POWER. TWO DAYS FOLLOWING ON THE HEELS OF MAJOR SNOWSTORM, ALL POWER STEERING LOST. CONTACTED FORD DIRECTLY, THEY INSTRUCTED ME TO SCHEDULE SERVICE APPOINTMENT. THEY CLAIMED THAT CODES CAN BACK AS TORQUE SENSOR AND NOTHING TO DO WITH POWER STEERING ISSUE.

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE PARKED, THE VEHICLE LEAKED FLUID. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS LEAKING FLUID AND WOULD NEED TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TRANSMISSION WAS LEAKING FLUID AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY AND AN ABNORMAL NOISE WAS HEARD. THE POWER STEERING ASSIST FAULT LIGHT ILLUMINATED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.