2008 FORD ESCAPE Complaints

10/8 PER RECALL14S05/14V-284 BROUGHT VEHICLE INTO KOERNER FORD OF SYRACUSE WHERE THEY UPDATED THE PSCM. 11/6 WHILE DRIVING, CAR LOST POWER STEERING. 11/11 BROUGHT CAR INTO MECHANIC WHO IDENTIFIED IT AS A B2278 STEERING SHAFT TORQUE SENSOR MALFUNCTION. CALLED KOERNER AS THIS SHOULD HAVE BEEN FIXED UNDER THE RECALL. KOERNER ADVISED THAT THEY'VE ALREADY SERVICED IT UNDER THE RECALL AND WE WOULD HAVE TO PAY FOR THE VEHICLE TO BE FIXED. CALLED FORD CUSTOMER SERVICE REP TWICE (11/11 AND 11/13) WHO SAID THAT THE SERVICE MANAGER FROM KOERNER ADVISED THAT HIS RECALL NOTICE STATES THAT IF HE UPDATES THE SOFTWARE AND THERE IS NO OTHER CODES COMING UP WHEN THE CAR IS BROUGHT IN FOR THE RECALL SERVICE, THEY DO NOT NEED TO FIX IT. PER MY RECALL NOTICE, THAT IS NOT DIRECTLY OR INDIRECTLY STATED. ALSO LEARNED FROM FORD REP ON 11/13 THAT THE KOERNER SERVICE MANAGER STATED THAT THIS HAPPENED TO ANOTHER VEHICLE AND THEY REFUSED TO FIX IT UNDER THE RECALL. TO ME, THIS APPEARS TO BE SHADY BUSINESS PRACTICE. *TR

DRIVING DOWN THE ROAD THE POWER CUT OUT TO THE VEHICLE, AND THE THROTTLE STOPPED RESPONDING, THE ENGINE CONTINUED TO RUN BUT VERY LABORED. AT THE SAME TIME THE WRENCH LIGHT LIT UP ON THE DASH. USING THE FORWARD MOMENTUM I WAS ABLE TO PULL THE VEHICLE OVER, WHERE IT STALLED. I WAS ABLE TO RE-TART THE ENGINE WHERE IT RAN LABORED AGAIN, AND STALLED OUT, THE THROTTLE WAS NOT RESPONSIVE DURING THIS TIME AT ALL. AFTER APPROXIMATELY 10 RE-STARTS WITH THE LAST COMING AFTER THE VEHICLE SAT AWHILE, I WAS ABLE TO RE-START IT AND DRIVE IT NORMAL. THROTTLE RESPONSE RETURNED, AND THE WRENCH LIGHT WAS OFF. THIS ISSUE OCCURRED FOR MY WIFE AGAIN ON 11/12 WITH A SIMILAR RESULT. *TR

THROTTLE STICKS SHUT, ESPECIALLY WHEN VEHICLE IS COLD. APPLYING PRESSURE TO THE THROTTLE WILL SOMETIMES SNAP THE THROTTLE OPEN, CAUSING THE VEHICLE TO SURGE. SOMETIMES THE THROTTLE WILL NOT MOVE UNTIL THE VEHICLE IS WARM. THROTTLE PEDAL ASSEMBLY AND CABLE APPEAR TO BE FREE MOVING AND NOT STICKING. WHEN MOVING THROTTLE BODY SHAFT BY HAND (VEHICLE COLD, NOT RUNNING), THE THROTTLE BODY STICKS SHUT BUT CAN BE FREED WITH SOME EFFORT. ONCE MOVED FROM THE SHUT POSITION, THE THROTTLE BODY SHAFT MOVES FREELY AGAINST THE RETURN SPRING. CABLES ATTACHED TO THROTTLE BODY SHAFT ARE NOT UNDER STRESS AND DO NOT APPEAR TO BE IMPEDING THROTTLE BODY MOVEMENT. LUBRICANT APPLIED TO CABLING PIVOTS AND ATTACHMENT POINTS HAVE MINIMAL IF ANY EFFECT. *TR

MY DAUGHTER WAS DRIVING HER 2008 FORD ESCAPE AND HER GAS PEDAL STUCK WHILE TRYING TO GET IT IN GEAR TO REVERSE AT LEAST TEN DIFFERENT TIMES.. WHEN THIS OCCURRED IN JANUARY OF 2012 HOWEVER, SHE WAS TURNING ONTO A BUSY STREET WHEN THE GAS PEDAL STUCK WHILE THE SPEED WENT DOWN TO ZERO. LUCKILY SHE WAS NOT REAR ENDED. SHE WAS AWAY AT COLLEGE AND I TOLD HER TO GET IT TO THE FORD DEALER NEAR HER. THE PROBLEM WAS DIAGNOSED AS THE THROTTLE BODY WAS STICKING AND REPLACEMENT WAS ADVISED AND WAS SUBSEQUENTLY COMPLETED AT A COST OF $486.83. I HAVE JUST RECENTLY LEARNED OF RECALLS FOR THIS PROBLEM WITH THE THROTTLE ON SEVERAL ESCAPE MODEL YEARS. I WANT TO KNOW IF I HAVE ANY RECOURSE TO BE REIMBURSED FOR THIS REPAIR. *TR

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE ATTEMPTING TO EXIT A PARKING SPACE. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL MONTHS AFTER HAVING THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING). THE DEALER ONLY UPDATED THE SOFTWARE FOR THE POWER STEERING CONTROL MODULE BUT DID NOT INDICATE IF THE INSTRUMENT CLUSTER MODULE AND IF THE TORQUE SENSOR SIGNAL NEEDED TO BE REPLACED AT THE TIME OF THE RECALL REPAIR. THE VEHICLE WAS TOWED TO A DEALER, WHO STATED THAT THE STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. THE CONTACT MENTIONED THAT THE FAILURE WAS GETTING PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING). THE CONTACT STATED THAT A FEW WEEKS AFTER THE REPAIRS WERE PERFORMED THE POWER STEERING WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.

AS I WAS DRIVING, I ATTEMPTED TO MAKE A LEFT TURN WHEN I HEARD A RAPID CLICKING NOISE. IT WAS THEN I REALIZED THAT STEERING WAS DIFFICULT. I TURNED INTO MY DRIVEWAY BUT IT WAS EXTREMELY DIFFICULT TO TURN THE WHEEL TO COMPLETE MY TURN AS MY STEERING HAD CONVERTED TO MANUAL MODE. *TR

THERE ARE TWO SPECIFIC BUT RELATED PROBLEMS REPORTED TO FORD WITHOUT RESOLUTION: 1. DOME LIGHT ASSEMBLY - SWITCH BURNT: IN EARLY 2014 THE MANUAL SLIDE SWITCH ON THE DOME LIGHT SHORTED OUT AND MELTED ? BURNING THE INSIDE OF THE ASSEMBLY. THUS, THE SWITCH WOULD NO LONGER OPERATE PROPERLY. IT WAS DISCONNECTED BY THE OWNER. A FORD REPLACEMENT ASSEMBLY WAS PURCHASED IN SEPTEMBER, 2014, WHICH REPLACED THE DEFECTIVE ASSEMBLY. THE ASSEMBLY HAD AN ENGINEERING CHANGE WHICH ELIMINATED THE MANUAL SLIDE SWITCH. OWNER HAS PICTURES AND HAS RETAINED THE DEFECTIVE ASSEMBLY. NOTE: THE MELTING OF THE SLIDE SWITCH AND BURNING OF THE PLASTIC HOUSING COULD HAVE IGNITED THE HEADLINER. VERY DANGEROUS. 2. AIR BAG FUSE: WHEN REPLACING THE DOME LIGHT ASSEMBLY, IT WAS NOTICED THAT A FUSE HAD BLOW DUE TO THE SWITCH MELTING. THE FUSE PANEL WAS ACCESSED AND IT WAS VERIFIED THAT FUSE #25 (DEMAND LAMPS) WAS OPEN. A SPARE FUSE, PER THE OWNER?S MANUAL, WAS MOVED FROM POSITION #32 (SPARE) TO POSITION #25. THE NEW DOME LIGHT NOW WORKED PROPERLY. HOWEVER, THE NEXT DAY IT WAS NOTICED THAT THE SRS (SAFETY RESTRAINT SYSTEM) LIGHT WAS ON WHICH INDICATED A POSSIBLE PROBLEM WITH THE SRS. THE CAR WAS BROUGHT TO THE DEALER ON SEPTEMBER 30, 2014. IT WAS DETERMINED BY THE DEALER THAT FUSE POSITION #32 IS REALLY NOT A SPARE AS INDICATED IN THE OWNER?S MANUAL ? IT IS INSTEAD THE FUSE THAT CONTROLS THE RESTRAINTS CONTROL MODULE CIRCUIT WHICH WHEN IT WAS REMOVED CAUSED THE SRS LIGHT TO APPEAR. (OF COURSE THE DEALER CHARGED FOR THE SERVICE!) SUBJECT VEHICLE OWNER?S MANUAL CAN BE FOUND ONLINE.) NOTE: THE OWNER?S MANUAL MUST BE CHANGED TO REFLECT THE APPROPRIATE FUSE LOCATIONS. IF SOMEONE HAD TO USE THE SPARE FUSE INCORRECTLY MARKED, WHILE DRIVING REMOTELY, AND THEN SUBSEQUENTLY GOT INTO AN ACCIDENT, THE AIRBAGS WOULD NOT DEPLOY! VERY DANGEROUS. *TR

I WAS TRAVELING AT THE POSTED SPEED ON NORTH BOUND IH 35 JUST NORTH OF GEORGETOWN. I REMOVED MY FOOT FROM THE ACCELERATOR TO SLOW BRIEFLY TO EVADE AND PASS A SLOWER MOVING VEHICLE - INSTEAD OF SLOWING, THE ENGINE REVVED. I STEPPED ON THE BRAKE AND THE CAR SLOWED, BUT THE ENGINE CONTINUED TO REV. I NOTICED A WRENCH WARNING LIGHT IN THE DASH AND CALLED MY DAUGHTER TO HELP ME WITH IT. MY SON-IN-LAW SAID IT WAS A POWERTRAIN FAULT WARNING. I PULLED OFF AT THE NEXT EXIT, TURNED THE CAR OFF AND WAITED 10 MINUTES. I RESTARTED THE CAR AND THE LIGHT WENT OFF; SO, I CONTINUED MY TRIP HOME RESUMING AND MAINTAINING HIGHWAY SPEED; BUT THE RPMS STAYED @ 3000. AT THE IH-35 EAST-WEST SPLIT, I DECELERATED TO MAKE THE TURN TOWARD DALLAS AND THE ENGINE REVVED TO 5000 RPMS AND STAYED BETWEEN 3K-4K FOR THE REST OF THE TRIP. THE GEARS CHANGE REALLY HARD AND THE ENGINE REVS REALLY HIGH UNTIL IT DROPS INTO O/D; BUT RPMS STAY BETWEEN 3-4K. I TOOK IT TO AN INDEPENDENT REPAIR SHOP AND WAS TOLD IT IS A GEAR-RATIO ISSUE AND I NEED A REBUILT OR NEW TRANSMISSION OVERHAUL. *TR

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 45 MPH, THE ENGINE REVVED AND THE WRENCH WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE CONSUMER STATED THE VEHICLE LOST POWER STEERING WHILE DRIVING. SHE WAS ABLE TO PULL OVER, AND RE-START THE VEHICLE. THE POWER STEERING FAILURE OCCURRED BETWEEN MAY AND NOVEMBER 2012. THE CONSUMER THEN RECEIVED A RECALL LETTER IN THE MAIL, REGARDING AN ISSUE WITH THE POWER STEERING. THE DEALER INFORMED THE CONSUMER, SHE NEEDED TO GET PRIOR APPROVAL FROM FORD. UPDATED 12/15/14*BF UPDATED 01/12/15