2008 FORD ESCAPE Complaints

COMPLAINT DESCRIPTION CASE # [XXX] IN THE PAST I HAVE BEEN A SUPPORTER OF THE "AMERICAN" COMPANY, FORD. FORD HAS NOT STOOD BY ITS PRODUCT (AND POST THE LINKS THAT ARE ON THE INTERNET CONCERNING YOUR "STEERING COLUMN PROBLEM"!) I COULD HAVE BEEN KILLED THE DAY THE STEERING COLUMN WENT OUT!!! I WANT MY MONEY BACK! $1,300.00 (I HAD TO REPLACE THE STEERING COLUMN, JUST 7 MONTHS AFTER I BOUGHT THE VEHICLE. I AM DEFINITELY OF AGE, I WORK HARD AS A GRAPHIC DESIGNER AND KNOW WHAT I AM TALKING ABOUT, AND KNOW THAT YOU HAVE/ARE ROBBING THE AMERICAN PUBLIC, BY NOT DOING A RECALL. (LET ALONE YOUR RESPONSIBILITY IN POSSIBLE INJURY AND EVEN DEATH!!!) IN YOUR 2008 FORD ESCAPE THERE IS A PROBLEM WITH THE STEERING COLUMN. YOU; AN AMERICAN COMPANY, MEANING I AM NOT DEALING WITH SOME FOREIGN CAR DEALER! I HAVE HEARD THAT YOU HAVE REPLACED 5 COMPUTERS IN TRYING TO SOLVE THE PROBLEM WITH YOUR STEERING COLUMNS . STEERING COLUMN PHONED: 1-800-392-3673 8:46AM ON MARCH 21ST. CASE #[XXX]YOU THE OWNER OF THE VEHICLE :YESVIN : [XXX] CONTACT INFORMATIONFIRST NAME : [XXX] LAST NAME :[XXX]ADDRESS :[XXX]: [XXX] STATE :[XXX], ZIP :[XXX]EMAIL ADDRESS :[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS SEVERELY RUSTED NEAR THE REAR WHEEL WELL AREA. THERE WERE ALSO RUST BUBBLES THAT HAD FORMED IN ADDITION TO SIGNS OF CORROSION. THERE WAS ALSO RUST ON THE BOTTOM HALF OF THE INTERIOR AND EXTERIOR DOOR FRAME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INSPECTED THE VEHICLE BUT DID NOT DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWAITING FURTHER INSPECTION OF THE EXTENSIVE RUST AND CORROSION. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 8/6/14*CN UPDATED 8/23/2017*CN

THE POWER STEERING GOES OUT WHILE DRIVING OR PARKED. THE CAR NEEDS TO BE PULLED OVER AND RESTARTED. THIS IS VERY UNSAFE. THE POWER STEERING WILL COME BACK ON AFTER THE VEHICLE HAD BEEN RESTARTED. *TR

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN AT 10 MPH, THE POWER STEERING ASSIST SUDDENLY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 100,101.

POWER STEERING STOPPED WORKING SUDDENLY AND WITHOUT WARNING WHILE ATTEMPTING TO TURN RIGHT AT A STOP SIGN. I MANAGED TO GET THE CAR TURNED, THEN PARKED FURTHER DOWN THE ROAD AT MY DAUGHTER'S SCHOOL. WHEN I RESTARTED THE CAR, THE STEERING WORKED CORRECTLY AGAIN. *JS

WHILE TURNING THE WHEELS THE ABS LIGHT BLINKS ON AND OFF AND THE CAR SEEMED TO BE SLOWLY LOSING POWER. WHEN WHEELS WERE STRAIGHTENED AGAIN IT RAN AS NORMAL. THIS HAPPENED THREE TIMES ON THE DRIVE HOME FROM THE GROCERY STORE, EACH TIME WHEN I WAS TURNING, THE ELECTRICAL PANEL WAS DIMMING AND THE GAS PEDAL LOST ABILITY TO PROPEL CAR. *JS

AS I WAS DRIVING ABOUT 30 MPH MY CAR SUDDENLY SPED UP ON ITS OWN. WHEN I BEGAN TO SLOW DOWN MY CAR THEN WOULD NOT SHIFT INTO SECOND GEAR. THE RMPS WOULD JUMP TO OVER 300 WHEN I TRIED TO GO FASTER THAN 25 MPH. ONCE I HAD GONE THAT SPEED FOR A FEW SECONDS MY CAR WOULD THEN DO A HARD JERK AND MOVE INTO THE NEXT GEAR. THIS CAUSED MANY SAFETY HAZARDS FOR ME WHILE DRIVING ON THE HIGHWAY. *JS

AS I WAS DRIVING, I WAS ABOUT TO MAKE A TURN AND THAT'S WHEN I LOST POWER TO MY STEERING WHEEL. THE WHEEL WAS VERY DIFFICULT TO TURN. I STOPPED MY VEHICLE, SHUT IF OFF, AND RESTARTED. IT BEGAN TO GO BACK TO NORMAL BUT THE STEERING WHEEL IS SHAKING ON IT'S OWN. EVER SINCE THE FIRST INCIDENT, OFF AND ON, THE STEERING WHEEL WILL HAVE NO POWER. TODAY, I ALMOST CRASHED WHILE MAKING A LEFT HAND TURN. IT TOOK ALL OF MY STRENGTH TO MAKE SURE I DIDN'T HIT THE MEDIAN. I WAS COMING TO A STOP TO MAKE MY TURN AND IT WENT OUT RIGHT THEN AND THERE. AFTER LEAVING WORK TODAY AGAIN IT FAILED. I WAS ONLY BACKING OUT WHEN I LOST POWER. I ALREADY GOT IN TOUCH WITH FORD AND THEY DID SAY IT'S A KNOWN ISSUE BUT NOT A RECALL. *TR

SPORADIC LOSS OF POWER STEERING WITHOUT NOTICE. NO ERROR CODES. STEERING WHEEL BECOMES VERY DIFFICULT TO STEER. KNOWN FAILURE IS SENSOR IN STEERING COLUMN. POTENTIAL OF AN ACCIDENT IS HIGH. CANADA ALSO HAS AN ACTIVE INVESTIGATION. ( [XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 154,000.