2016 FORD ESCAPE Complaints

The rear backup camera is malfunctioning; I researched vehicle recalls and found Ford does not have a remedy for this recall. This puts my family in a dangerous situation when backing the car up. I have damaged the vehicle while driving in reverse and lucky to have not sustained injury from this occasion. Why has Ford not come up with a remedy and has not been held accountable.

The contact owns a 2016 Ford Escape. The contact stated while reversing, the rear view camera display blinked on and off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received a recall notification, NHTSA Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera would display a distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The contact then received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the recall part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000.

The air bag warning light illuminated when the front passenger seat was taken. The vehicle was taken to the dealer where it was diagnosed with a failed air bag sensor. The contact was informed that the air bag sensor needed to be replaced. The vehicle was not repaired. The contact was informed that the failure could be repaired, but it might not resolve the failure. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number 25V695 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact had not experienced a failure.  The approximate failure mileage was 85,000. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the image would appear intermittently and would appear on and off. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention), however, the part to do the recall repair was not yet available. The vehicle was take to the dealer where it was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 68,000.

I received this recall notice in October 2025. I contacted [XXX] in Marion, Ohio to take care of the recall. I was told at that time that they did not have the parts to do the recall. So, I called back January 28, 2026 and was told the part was not available. I then called in March and inquired and was told the same thing. So, I phoned again on April 27 and was told that I would have to make an appointment for the recall. Since my husband was going to be taking care of it, he called the next day to schedule an appointment. An appointment was made of April 29 and they said they could come to our house to do the recall. No one showed up on that date. So, we called on April 30 to see why. They said the tech called in sick and would contact us when he was back. We waited until today, May 6 and called them back as no one had called. TODAY, they tell us that there is no active recall on our car.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera would display a distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the contact stated that the infotainment screen kept flashing on and off, which caused a distraction. The local dealer was contacted and confirmed that the recall part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 160,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25v695000 (Back Over Prevention); however, the parts for the repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The back over prevention camera would fail intermittently, and when working correctly, the image would only show briefly before blacking out. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown.