2010 FORD ESCAPE Complaints

Me and my wife was driving on the highway and suddenly there was no steering. Show up massage on dashboard say ( power steering assistance faild ) was really scary because my wife can't control the vehicle but some how we was lucky can stop on the shoulder safely Our life was in real danger I see alot of people online like YouTube and Facebook they have same problem and I believe ford knows already about this problem but they do nothing . Anyway after couple day I took the car to the dealership and guess what they don't have the part and also its cost around 3k Thank you

The contact owns a 2010 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist fault message displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 130,000.

Power steering assist fault is on the dashboard and I can barely turn the wheel. This happened while driving 65mph on the highway over wolf creek pass and with the snow I could have driven off the cliff or knocked another vehicle off. Unknown. Unknown. Not yet. No warnings it just jolted and then barely turns. Adaptive Cruise Control I will be driving using Cruise control or without and it will start up and just keep speeding up until I stop it. The car randomly speeding up on its own is dangerous if it does this at all. Unknown. Unknown. Not yet. No warnings and it has happened a good six times so fat. The Jerry app says I have 5 recalls on this vehicle I have already fixed the only one I knew about which is the gas line but I am wondering about the other 4? I am clearly having an issue that seems directly related to the recalls but your site says that I don't have any. I will double check the carfax but I am pretty sure that im the only one to address this. Please advise.

The contact owns a 2010 Ford Escape. The contact stated while reversing the vehicle from his driveway, the steering wheel seized. The contact stated no warning light was illuminated. The contact continued to experience the failure intermittently. The contact took the vehicle to an independent mechanic and was informed that the steering column, the steering sensor, and the electronic board controlling the power steering needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The dealer informed the contact that NHTSA Campaign Number: 14V284000 (Steering) was completed by the previous owner of the vehicle in 2014. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.

The contact owns a 2010 Ford Escape. The contact stated while driving 25 MPH and switching lanes, the steering wheel stiffened followed by a beeping sound. The power steering assist fault message was displayed. The contact was able to drive to the residence. The vehicle was taken to an independent mechanic and the mechanic stated that the power steering control module (PSCM) needed to be replaced; however, the contact was informed that the repair might not fix the failure. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was contacted but offered no assistance. The failure mileage was 134,000.

The contact owns a 2010 Ford Escape. The contact stated that while his daughter was having a routine oil change performed at an independent mechanic, she was informed that the subframe was rusted and there was metal missing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 146,000.

The contact owns a 2010 Ford Escape. The contact stated while driving 65 MPH, the steering wheel seized. There was no warning light illuminated. The contact was unable to veer to the side of the road and continued driving straightforward. The contact stated as she continued driving, the power steering became operative. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assist had failed. The independent mechanic associated the failure with NHTSA Campaign Number: 14V284000 (Steering) and referred the contact to the dealer. The manufacturer was notified of the failure an informed the contact that they could not assist as the software for the power steering control module (PSCM) and the instrument cluster module had been previously updated and the computer had been recalibrated under the recall. The contact contacted the dealer who previously completed the recall repair of the vehicle. The vehicle was not repaired. The failure mileage was approximately 176,000.

The contact owns a 2010 Ford Escape. The contact stated while stationary at a traffic light, while depressing the accelerator pedal and making a left turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed and determined that the power steering was faulty. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 134,000.

The contact owns a 2010 Ford Escape. The contact stated that while attempting to accelerate at slower speeds, the vehicle lost power steering functionality. The contact would accelerate to a faster speed and the vehicle would regain proper power steering functionality. There was no warning light illuminated. The contact stated that the failure had occurred four times. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the failure was related to NHTSA Campaign Number 14V284000 (Steering) however, the VIN was not included. The approximate failure mileage was 160,000.

8-26-2022 - Traveling on Highway in Colorado, clear evening, dry road conditions. While normal driving at 690 mph I came up to a stop light intersection. The light was green and turned yellow while I was coming up to the intersection. I pressed my brake normally and the pedal went to the floor, there was no warning of any brake issues, the brakes are in normal operating condition. Had there been any vehicles crossing the intersection, I would not have been able to avoid a serious collision. I pulled off and was able to pump the brakes back to where I could stop the vehicle. I have absolutely no confidence in this vehicle stopping.