2020 FORD ESCAPE Complaints

I came home from work last evening and when I opened my car door it sounded like it was falling off. I got my husband we looked at it and could see nothing. I call 5 Ford Dealerships because I have the premium warranty with 100,000 miles coverage. I was told what was wrong with my car the welds inside the door was broken and that it wasn't covered under the warranty and its about $3000 to fix the car. I was told not to roll my window down because it would likely break. I was also told that this is a problem with the Ford Escapes. All 5 dealerships know of this issue. I was told that the only thing my warranty covers is mechanical I told them that since I cannot use my window that makes it mechanical. It is also a safety issue because my window could break and I or someone in the back seat could be cut. I spoke with [XXX] a customer rep for Ford she told me she is working with others and that Ford would cover maybe 60% of the cost. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Front Drivers Side Door makes a popping noise when opening and closing. Cannot open door all the way. Also, window will not roll up or down unless door is open. Took car to body shop place to find out the cause. According to them, spot welds on the door broke off. Concerned about damage to door and would not be able to get out of car through window if window is not able to be rolled down. Additionally, my research of the problem online has shown that this problem appears to be a common issue with the 2020 Ford Escape.

pscm loss of power steering pulling into drive way minor damage to right fronty fender and bumper if this happened at highway speed on a curve it could been fatal took to dealer they replaced the steering column so far denied repair to bumper and fender there was no warring light came on after it happened

On/or about 8/23/22 the vehicle door jammed while trying to close the door and would not close. After several attempts to close the door it closed. Upon closer inspection of the door it was found that metal had fatigued and cracked around multiple welds on the door frame allowing the weld to separate that hold the door check and intrusion beam in place. In addition the door pops open when a rough section of roadway is encountered such as a railroad crossing. Ford is aware of the problem as they have issued a special service message covering the issue. Ford however refuses to repair this serious safety issue as the vehicle in question has more than 60,000 miles on it and is not eligible for standard warranty repair. Per Ford Motor company documents the entire door and check assemblies must be replaced to correct the problem. Ford's documents also indicate that all 2020 and 2021 Ford Escapes are effected by this defect which they are refusing to repair. As this defect could result in someone falling out of an effected vehicle or being injured as a result of the intrusion beam not being properly secured during a side collision the effected vehicles need to be taken off the road until Ford Motor Company replaces all of the doors that are made from steel that is subject to this fatigue failure problem.

The contact owns a 2020 Ford Escape. The contact stated when she opened the driver’s side door, the door made an abnormal sound as if the door was going to detach. The contact stated that she was then unable to lower the driver’s side window. The vehicle was taken to the local dealer and the contact was informed that the driver’s side door assembly and door check arm needed to be replaced. The dealer informed the contact that the repair would be at her own expense. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair would be at her own expense. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 51,663.

The contact owns a 2020 Ford Escape. The contact stated that upon opening the front driver's side door, the door emitted abnormal popping sounds and would not open completely. The contact also noticed that the front driver's side door hinge had loosened. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the front driver's side door needed to be replaced. The dealer also informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle had exceeded the 36,000-mileage warranty coverage. The failure mileage was approximately 58,850.

Bought this brand new in April of 2021. Original owner. My problem is with the drivers side door. Every time I open it it makes a popping sound. No accidents or incidents. Seems like something is seriously wrong with the middle component. Now I have to barely open it just to squeeze through as I'm worried that it'll fall off. What's the deal? Overpriced vehicle . Many other problems but this one takes the cake 86000 highway miles mainly commute. But this isn't about the engine it's about the quality. Also vibration coming from the transmission, poor carpeting that receded right after I bought it, connectivity issues with my phone, and is a very uncomfortable drive. Ford has officially lost business.

Lo que pasa es que se prende la luz del check engine por unas horas y se apaga pero la falla siguen en el vehículo y el código que marca cuando lo cheque P04F0 es una válvula de emisión evaporisantes en una FORD ESCAPE 2020, si tiene la falla por que se apago el check engine cuantos automóviles estén pasando por lo mismo y estén contaminado el medio ambiente gracias( Ford me va a cambiar la válvula que esta cubierta por garantía)

The car seat is stuck in the most elevated front facing position when we were rotating the seat. It is stuck over the seat belt path so the car seat cannot be safety used or removed from the vehicle. The car seat is stuck in the seatbelt. I have reached out to the manufacturer and their “tips” to fix the issue are not working. This car seat was purchased in 2021 and used for an 18m old who cannot legally front face especially not at the incline the seat is stuck at. Looking across social media this is a common complaint The contact had the child seat removed by the local fire department since they were unable to do it themselves.

Driver side door will not open from the inside and window will not go up or down. Also, doesn't seem to be locking properly. Took vehicle to the dealership and they said there is no recall on this issue and it needs to be taken to a Bodyshop to be corrected. This vehicle is a daily driver with very low milage. It hasn't been involved in any accidents or vandalism so insurance will not cover the fix and no recall. This need to be addressed ASAP.