2020 FORD ESCAPE Complaints

The contact owns a 2020 Ford Escape. The contact stated while reversing there was an abnormal noise detected. The contact stated that the brakes were sticking. The brake warning light was illuminated. The contact called the local dealer and an appointment was scheduled however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 4,000.

The contact owns a 2020 Ford Escape. The contact stated that upon entering a drive-thru line at a slow speed, the home screen went blank as the "network configuration error" warning message illuminated on the instrument panel. The contact then stated that the vehicle then shut off and could not be restarted after multiple attempts. The contact was unable to place the vehicle into neutral and had the vehicle towed to a dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,000.

The driver's side door hinge/arm broke and now swings wide open. I'm worried that the door will fly open while driving and don't think this should be happening on a 1 year old vehicle.

Shaking when driving under 40 mph from when I got the car. They have not been able to fix. Causes a distraction

Light turns on when there is no car next to me. Took it in to Ford. They ran diagnostic but where not able to find an issue and returned the car. It is still turning on when there is no car next to me

The contact owns a 2020 Ford Escape. The contact stated that while reversing and turning the steering wheel, the vehicle would make grinding noises. Additionally, the front driver’s side door latch had detached, and there was an electrical failure. The vehicle was taken to the dealer and diagnosed that the failure was related to the vehicle being involved in a rear-end collision, where the liftgate was damaged and replaced by an auto body shop. The dealer informed the contact that the frame was bent from the collision and the warranty was voided so they could not assist in repairing the door latch. The dealer did perform an alignment. The vehicle was repaired. The manufacturer was made aware of the failure and sent the contact a gift card but did not provide any assistance. Paid Drained and Flush rear end assembly and Refill. The failure mileage was approximately 18,000.

The liftgate has a mind of its own. It closes without warning and crashes on my head! I can't load anything without holding one hand over my head to catch the door as it closes unexpectedly on my head. Even a shadow causes the liftgate to close - if a child or an animal walks by. If you turn off the automatic liftgate feature you manually have to lift the gate and close it. It is very heavy to lift and close and not practical. It is way too sensitive and needs to be addressed before someone is seriously hurt.

Wrench light came on less than 1 week after purchase. Car was bogging down terribly. Took it to shop they said it was no big deal. Told me to drive it until they could get appointment. Next day it completely shut off on hwy. Air bag malfunction as well.

After driving for 45 min on freeway,exit off and approaching a light to turn , went to accelerated and car wouldn’t go. It took a few seconds then it jumped and spontaneously accelerated.

Despite it being turned on, the Check rear seats for occupants alert stopped working. I no longer get that warning when car is turned off. The problem has not yet been reported to a dealer.