2020 FORD ESCAPE Complaints

ON SEP 02, 2020 I WAS SOLD A-2020 FORD ESCAPE BY BOLIVAR FORD ,BOLIVAR, TN 38008.I WAS NOT TOLD BY THE SALESMAN THAT THE CAR HAD A OPEN SAFETY RECALL AND SHOULD NOT HAVE BEEN SOLD TO ME UNTIL THE RECALL WAS FIX. WHEN I TEST DROVE THE CAR I NOTICE THE CAMERA WOULD WORK SOME TIME AND OTHER TIME IT WOULD NOT. I HAVE RECEIVED A RECALL LETTER FROM FORD BUT THEY SAID THAT THE PARTS WERE NOT AVAILABLE TO FIX THE CAMERA .IT IS VERY UNSAFE WHEN BACKING UP WHEN THE BACKUP CAMERA IS NOT WORKING.

12/26/2020 HEAD-ON COLLISION, MOST IMPACT TO PASSENGER FRONT SIDE - PASSENGER SIDE AIRBAGS DID NOT DEPLOY, DRIVERS SIDE AIRBAGS DID DEPLOYED - INJURIES SUSTAINED BY PASSENGER AND DRIVER. ACCIDENT OCCURRED ON CITY STREET (50 MPH ZONE).*DT*DT*DT*DT*DT

MY VEHICLE HAS BEEN IN THE SHOP (NORTHGATE FORD) SO MANY TIMES AND THEY SAID THAT THERE'S NOTHING WRONG. THE SERVICE MANAGER WENT OUT WITH US AND SAW IT WASN'T WORKING PROPERLY. MY CAR ISN'T SAFE TO DRIVE AS THE LANE KEEPING SYSTEM TRIED TAKING ME OFF THE ROAD SO MANY TIMES. THE DEALERSHIP WANTS ME TO TRADE MY CAR IN AND I SAID ABSOLUTELY NOT. I DON'T WANT ANYONE KILLED BECAUSE OF THE PROBLEMS WITH THIS VEHICLE.

WHILE CRUISE IS ENGAGED WHEN DRIVING DOWN THE HIGHWAY, IT WILL RANDOMLY GET "CANCELLED" AND THEN WILL REENGAGE RANDOMLY. THIS OCCURRED 4 TIMES IN A 5 MINUTE PERIOD EVEN WHEN THERE IS NO TRAFFIC AROUND.

MY ESCAPE CROSS TRAFFIC ALERT SYSTEM ONLY WORKS HALF THE TIME AND YESTERDAY IT DIDN'T WORK AT ALL. IT'S BEEN AT NORTHGATE FORD SO MANY TIMES FOR THIS PROBLEM BUT IT'S STILL NOT FIXED.

MY PRE-COLLISION LIGHT KEEPS COMING ON RANDOMLY. MY DASHBOARD LIGHTS UP AND CHIMES FOR NO REASON. NORTHGATE FORD SAID MY ESCAPE IS WORKING FINE.

PURCHASED A 2020 FORD ESCAPE ON 10-31-2020. ON 11-23-20-11-24-20 I GOT MESSAGES ABOUT THE TRANSMISSION AND MY WIFE COULDN'T PUT THE CAR IN REVERSE AFTER GOING TO THE STORE. TOOK THE CAR TO THE DEALER THEY DIDN'T EVEN CHECK THE TRANSMISSION ONLY THE ENGINE AND COMPUTER SYSTEM. ENDED UP BACK IN THERE THE SAME DAY 5 TIMES BECAUSE THE ANTI CRASH AND BRAKE SYSTEMS WASN'T WORKING. THE SERVICE TECH THEN DROVE IT AROUND THE CORNER 5 DIFFERENT TIMES TO GET THE COMPUTER SYSTEM TO KICK IN. EIGHT DAYS LATER 12-4-20 I GET STUCK IN MY FRIENDS DRIVEWAY. THE CAR WOULDN'T GO IN REVERSE. FINALLY IT DID AFTER 20 MINUTES. I TAKE THE CAR BACK AND IT NEEDS A NEW TRANSMISSION. THE COMPUTER SYSTEM AND POWER TRAIN, CRASH ASSISTANCE, ANTI COLLISION SYSTEM WASN'T WORKING EITHER. THEY HAD JUST RECEIVED THE VEHICLE ON 10-27-20. THE CAR WAS PICKED OUT FOR ME BY THE SALES REP AND IT WASN'T FROM OFF THE LOT IT WAS IN THE BACK. I TRULY BELIEVE THEY KNEW THE WHOLE CAR WAS BAD. THEY'VE HAD MY CAR SINCE THE 12-4-20 AND I'M STILL RESPONSIBLE FOR IT AND THE LOANER CAR. THE SALES MANAGER AND GENERAL MANAGER TOLD ME I'LL HAVE TO SUE THEM USING THE LEMON LAW OF ANYTHING ELSE GOES WRONG. IT WILL AND THEY KNOW IT. I HAVE SEVERAL REPORTS THAT THE TRANSMISSIONS ON THE 2020 ESCAPE IS ONE OF THE MAIN ISSUES. I ALSO HAVE ALL THE REPORTS SENT TO MY PHONE FROM FORD PASS. I ALSO HAVE A VEHICLE HISTORY REPORT THAT THE BRAKES, POWER TRAIN SYSTEM, AND RESTRAINTS AND DRIVER ASSISTANCE NEEDS REPAIRED ALSO. THIS OCCURRED IN JACKSONVILLE, FLORIDA. ALL THESE ISSUES MAKE THIS VEHICLE UNSAFE FOR ANYONE.

WHEN I'M DRIVING ON THE EXPRESSWAY, I'M GETTING A RED LIGHT THAT A PICTURE SHOWS UP WITH ALL OF MY DOORS OPEN. I HAVE TAKEN MY VEHICLE TO NORTGATE FORD IN CINCINNATI BUT IT DIDN'T HAPPEN TO THEM. MY ESCAPE IS UNDER FULL WARRANTY AND THEY WON'T FIX IT. IT HAPPENS ALL THE TIME WITH EVEN MY HUSBAND DRIVING MY ESCAPE. THE DEALERSHIP WANTS ME TO TAKE A PICTURE OF IT BUT THAT'S IMPOSSIBLE TO DO WHEN I'M DRIVING.

2020 FORD ESCAPE CONSUMER WRITES IN REGARDS TO VIBRATIONS AND A LOUD NOISE WHILE DRIVING. *LD *JS *JS THE CONSUMER STATED THE DEALER SET THE VEHICLE TO SPORT MODE (SSM 49151) BUT, THE VIBRATION PERSISTED. THE CONSUMER STATED THE DEALER ADVISED THE VEHICLE WAS OPERATING AS DESIGNED. *JS

TL* THE CONTACT OWNS A 2020 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL CLUNKING SOUND COMING FROM UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT THE RPM FELL AND THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE SPEED INCREASED ABRUPTLY HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS PARKED FOR SEVERAL HOURS AND WHEN RESTARTED, THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO HERITAGE FORD (2100 SISK RD, MODESTO, CA 95350; (844) 362-2226) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 2,703.