2020 FORD ESCAPE Complaints

TL* THE CONTACT RENTED A 2020 FORD ESCAPE FROM HERTZ RENTAL CAR. THE CONTACT STATED WHILE TAKING OFF FROM A TRAFFIC LIGHT, THE VEHICLE HESITATED WITHOUT WARNING. THE CONTACT STATED THE TURN SIGNAL INDICATORS WERE INOPERABLE. ADDITIONALLY, THE REAR BACK OVER PREVENTION CAMERA WAS OFF CENTERED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE LANE KEEPING SYSTEM MADE ME BEER TO THE LEFT THREE DIFFERENT TIMES WHEN THERE WAS NO LANE NEXT TO ME. ONE OF THOSE TIMES IT TRIED TAKING ME IN A WALL. WHEN THIS HAPPENED ALL THREE TIMES, THE STEERING WAS HARD TO CONTROL. MY CAR WAS IN MOTION. IT HAPPENED TWICE ON A COUNTY COUNTRY ROAD AND ON THE EXPRESSWAY GOING INSIDE A TUNNEL.

HELLO, MY NAME IS [XXX]. I RECENTLY PURCHASED A NEW VEHICLE, A 2020 FORD ESCAPE SEL, AND I HAVE BEEN TELLING MY CAR DEALERSHIPS ABOUT MY BACKUP CAMERA HOW IT JUST GOES ENTIRELY BLACK, AND IT SAID THAT THE CAMERA IS UNABLE TO WORK. I HAVE EXPRESSED MY CAR DEALERSHIPS ABOUT IT. THEY KEEP SAYING THAT WE DON'T HAVE THE PART YET, AND I AM EXHAUSTED FROM TELLING THEM, AND I ALWAYS USE MY BACKUP CAMERA TO PARK MY CAR BACK, AND I NEED YOU GUYS TO DO SOMETHING ABOUT IT. I JUST PURCHASE A NEW VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I JUST BOUGHT THE CAR 2 WEEKS AGO AND HAVE BARELY BEEN DRIVING IT. 10/26 7AM BACK UP CAMERA WORKED FINE AND AT 630 PM WHILE BACKING UP-- IT NOW HAS UNVIEWABLE LINES THROUGH THE WHOLE SCREEN. IT LOOKS LIKE MY SCREEN IS CORRUPT OR THE BACK UP CAMERA IS BAD.

THE ENGINE LIGHT IN MY 2020 FORD ESCAPE KEEPS COMING ON. I TOOK IT TO ADAMSON, NOW STIVERSON DEALERSHIP, A PART WAS INSTALLED ON THE SECOND VISIT. TWO DAYS LATER, THE ENGINE LIGHT CAME ON AGAIN. I WAITED ONE WEEK UNTIL I COULD GET AN APPOINTMENT TO RETURN TO THE DEALERSHIP ON OCTOBER 22, 2020. AFTER WAITING ALL DAY, I CALLED THE DEALERSHIP AND WAS TOLD THEY HAD NOT HAD A CHANCE LOOK AT THE VEHICLE. I RETURNED TO THE DEALERSHIP ON OCTOBER 23, 2020 TO HAVE THE DEALERSHIP DETERMINE THE PROBLEM. THE CAR HAS HARD TRANSITIONS IN ACCELERATIONS AT TIMES AND THE ENGINE LIGHT IS ON SIGNALING A PROBLEM THAT HAS NOT BEEN REPAIRED. I HAVE A WARRANTY ON MY CAR. I AM PAYING MY NOTES AND WARRANTY BUT THE ISSUE WITH MY "NEW" CAR IS NOT RESOLVED.

SAFETY RECALL ANNOUNCED ON 2020 FORD ESCAPE. SELECTIVE, MY INSURANCE COMPANY, AND MANRY-RAWLS LLC, MY AGENCY SENT ME AN EMAIL.

BOTH FRONT HEAD LIGHT (SEALED) ASSEMBLIES HAVE SOME SORT OF FILM DELAMINATING INSIDE EACH ASSEMBLY.

VEHICLE SHIFTS VERY HARD WHEN NORMALLY DRIVING AND WHEN AUTO START AND STOP FEATURE FUNCTIONS. THE TRANSMISSION DOES NOT KNOW WHAT GEAR IT WANTS TO STAY IN, OFTEN TIMES JERKING VERY HARD, WHICH MOVES THE ENTIRE CAR AT A COMPLETE STOP OR TOSSES THE DRIVER IN THEIR SEAT WHEN MOVING AND SHIFTING. THE VEHICLE ALSO STALLED SEVERAL TIMES, LOOSING THROTTLE AND FUNCTION, ALMOST CAUSING ME TO GET T-BONED BY 2 SEPARATE CARS IN TRAFFIC. OVERALL, THE VEHICLE HAS ISSUES WITH TRANSMISSION SHIFTS, ENGINE REALIZABILITY, AND GENERAL SAFETY FEATURES AS A WHOLE. SOMEONE CAN AND WILL GET SERIOUSLY INJURED IF THIS IS NOT INVESTIGATED AND ADDRESSED. VEHICLE HAS BEEN TAKEN INTO THE DEALER WHO CAN'T FIX THE ISSUE, DESPITE IT HAPPENING SEVERAL TIMES, AND HAS INSISTED THE CUSTOMER DRIVE THE MALFUNCTIONING VEHICLE. FORD MOTOR COMPANY WAS NOTIFIED ABOUT THE COMPLAINT AND IS PROCESSING A BUY BACK ON MY PERSONAL VEHICLE. I JUST DON'T WANT OTHERS TO GET HURT.

WHILE DRIVING ON THE FREEWAY, VEHICLES LANE KEEP ASSIST DETECTED THAT I WAS OUT OF MY LANE AND STEERED ME ONTO THE SHOULDER. I WAS CRUISING IN THE FAR RIGHT LANE AT ABOUT 75MPH WHEN THE LANE KEEP SWERVED ME ABRUPTLY ONTO THE SHOULDER AND I HAD TO RECOVER AGAINST THE SYSTEM.

UNDER UNKNOWN CIRCUMSTANCES WHEN ATTEMPTING TO ACCELERATE THE CAR EXPERIENCES SIGNIFICANT LAG WHICH PUTS ME AT RISK OF COLLISION. I ATTEMPTED TO ASSOCIATE IT WITH THE AIR CONDITIONING BUT IT DOES NOT SEEM TO BE ASSOCIATED WITH ANY SYSTEM. VEHICLE SEEMS TO LOST HALF THE POWER AND I AM UNABLE TO SAFELY MOVE INTO TRAFFIC.