2015 FORD ESCAPE Complaints

The rear view camera on my vehicle has not worked for months. 99% of the time I reverse, camera is blacked out and says to visit dealership. The 1% that it works, half the time it'll show an inverted view. This is related to recall 25SA9/25V695. Parts have been unavailable since October 2025. I explained this to Ford Customer Service and they advised me to take it to a dealership to get it repaired and look for reimbursement once parts are available. This suggests dealers can source replacement cameras when customers pay out of pocket, but Ford is not prioritizing free recall repairs, leaving owners with a known safety defect for months.

Drivers side, front seatbelt buckle is not latching properly without multiple attempts. Release latch seems to stick when depressed to release the belt, so then will not latch the next time it is inserted.

When are the parts available for back up camera and block heater I don’t want my car to start on fire so I want it fixed

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was notified about the recall and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while in reverse(R), the rearview camera display either a blank or a distorted image. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact stated that while driving at various speeds, the rear-view camera intermittently failed to operate as needed. The contact stated that the message "Camera Unavailable" was displayed on the instrument panel, or there was a blank or distorted image on the screen. The contact then received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Back up camera and block heater I’m waiting to get it fixed but the parts doesn’t come in how come

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. While reversing, the back over prevention camera screen displayed a black screen. The failure mileage was 200,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(R), the rear-view camera image displayed was distorted. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving approximately 75 MPH, the vehicle unexpectedly started to decelerate even though the RPM was extremely elevated. There was a high-pitched whine coming from the vehicle, and the tires screeched before the vehicle came to an abrupt stop, ceasing all functions. The contact turned off the vehicle in the middle of the interstate because the vehicle could not be moved to the shoulder. A passerby assisted with pushing the vehicle to the side of the road using a push bar. The contact stated that the steering wheel had seized. The vehicle was restarted, and the message “Transmission Fault - Service Immediately” was displayed, followed by the check engine warning light becoming illuminated. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 132,000. The VIN was not available.

Cabin lost heat November 2025. Brought it in to the local Ford dealership right away and they said replacing replacing the oil cooler hose will probably fix it. Car worked fine for a couple of weeks but the cabin heat tapered off again. Made another appointment with the Ford dealership, but the first available appointment wasn’t until 2/23/26. I tried to drive anywhere as little as possible after this because I live in Fairbanks, AK and it’s commonly -30 this time of the year. Tried to leave work on [XXX] and a warning came up as I started driving away that the engine was overheating and power was reduced to minimize damage. I put my car back in my work parking spot and plugged it in until I could get an appointment at a local mechanic shop. Had the car towed to a local shop 1/6/26 and they inspected it 1/7/26. The report came back saying there was an internal coolant leak and found hydrocarbons in the cooling system. The recommended fix was to replace the entire engine with a quote for $12,000. That is more than I paid for the vehicle and way over the Kelly Blue Book worth. I did some research and found that there is a common coolant leak issue damaging engines of a certain range of Ford vehicles that has not become an official recall yet. I looked at other Ford Escape owner complaints and it looks like my 2015 Escape 1.6L has the same engine defect. I’m afraid if I pay for the engine replacement, this will just happen again. If I don’t pay, I still owe for my lease and will only get pennies to sell it as is for parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)