2010 FORD ESCAPE Complaints

hard to turn steering wheel when i driving I-65 have to pull over. that is really danger safety for my family.

On 12/16/2019, I took my 2010 Ford Escape, [XXX] to Kelly Ford, Beverly, MA for recall 14S05. Electric Power Steering could fail, due to a faulty Torque Sensor. Mileage was 84,977. I was told that dealer found that new Torque Sensor was not needed. System was reprogrammed. After this I experienced intermittent failure of the electric power steering. Brought vehicle to Kelly Ford 1/29/2020. Mileage was 85,811. They could not duplicate the steering failure. On 1/16/2022, the power steering has completely failed, & a power steering assist fault message has appeared. Mileage is now 91,945 Two Ford dealers told me that Ford will likely not cover the repair, since the recall was “closed” after they saw the vehicle. I called Ford customer service 1/19/2022, & was told the same. She said that Ford does not open recalls. I think this is wrong, since the problematic Torque Sensor was not replaced during my recall visit. This repair could exceed $2K, since the steering column must now be replaced. I think that Ford should be held responsible to repair my vehicle correctly. Especially since the vehicle can no longer be safely driven. Ford states that upon failure, vehicle will revert to manual steering mode. NOT TRUE. When power steering fails, it is much harder to turn than a manual steering equipped vehicle, & therefore unsafe to drive. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2010 Ford Escape. The contact stated while driving approximately 15 - 20 MPH, the power steering assist failed, and the steering wheel was difficult to turn. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 250,000.

Power Steering failed while driving at approximately 50 miles per hour. The power steering assist light came on, I was able to pull the vehicle over but it was quite difficult. Checked for power steering fluid and this vehicle is not equipped with it, all seems to be electronic. What I didn't realize at that time was when the power steering goes your all wheel drive goes which makes it twice the hazard in the winter. I am thankful the roads were not icy as I probably would have crashed. There seem to be many recalls for this particular issue but not on my vehicle VIN.....why is that? Do I need a dealer to give me a failure report? Will Ford fix this? I await your reply, thank you for your time.

Power steering assist error and there is no power steering. The code has been reset several times but it keeps happening.

As everyone is aware, Ford had a recall on 2010 escape, Recall # 14S05 - Electronic Power Steering that I took in to Ford 9-20-2016, recently the power steering Failed, and I am Thankful no one was on a road driving with a hard turn, then losing power steering that could possibly hurt or killed someone, my daughter usually drives this car with my grandson whose 22 months old, if the outcome would have been a fatality of one or both my daughter, and grandson, I would without a doubt have hired an attorney. I am shocked NHTSA is not pursuing this any longer, I hope you change your position, and make ford replace the torque sensor, that its not a matter of if it goes out, but when. My understanding is there are about 1,000,000 cars possibly more, with this issue, if the cost to repair were 500.00 a car for parts and labor, that would be a cost to Ford Motor Co. 1/2 BILLION DOLLERS or more, I hope its not money talking.

Power steering failed and information panel shows 'POWER STEERING ASSIST FAULT'. There was a prior recall 14S05 from Ford which was completed (software reflash) by previous owner. We purchased the vehicle in November, 2017, with the mileage at 71,000 and the current mileage is 117,000 The steering wheel vibrated off and on without any errors shown beginning about 85,000 miles. I have not taken the vehicle to a dealer yet.

I drove to a shopping center, parked the car and went to do some shopping. When I was done, started the car and attempted to pull out from the parkin place. The steering system was almost unmovable. Using extreme force, was able to crack it a little bit while slowly moving back; however realize i could not possibly drive the car at that kind of effort to steer. Pulled back into the parking slot, an proceeded to attempt to re start the car. by the 3rd attempt, the power steering worked normally; I tried moving the steering both directions, and after verifying that it was working apparently normal, decided to drive slowly back home. I parked the car and have not used it for almost a week, I have been trying to find if there were any recalls on this unnerving kind of failure. The steering system.

I had no warning when I lost control of the vehicle as the power steering just stopped working. Managed to get home and park it. Message on the dash says POWER STEERING ASSIST FAULT

Noticed the steering on my 2010 Ford Escape would oscillate back and forth approximately 1/4" when in park. I made an appointment with the local ford dealer to have it inspected. In my own research I discovered Recalls: NHTSA 14V284000 FORD 14S05. But my VIN was not listed for the recall and I have owned the vehicle since new. Dealer reported that the steering column needed to be replaced but parts are backordered and it would be safe to drive until then. The next day, driving down the road the power steering failed with code B2278. The recall explains that only the torque sensor needs to be replaced, not the entire steering column. This is a safety issue and should be covered under the recall.