2011 FORD ESCAPE Complaints

Power steering will randomly stop working while driving. Appears to the same problem that is covered in NHTSA 14V284000 recall over a defective steering torque sensor, however my Escape appears be outside the date range for the recall that effected other 2011 Escapes.

The contact's son owns a 2011 Ford Escape. The contact stated while his son was driving 20-25 MPH, the power steering failed inadvertently, and the vehicle became extremely difficult to steer. The contact's son was able to continue driving by using physical strength to manually steer the vehicle. The contact's son pulled into a parking a lot and turned off the vehicle. The contact stated that the vehicle was restarted, and the power steering became operable. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V284000 (Steering) as the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 158,000.

The contact owns a 2011 Ford Escape. The contact stated while his wife was driving approximately 60 MPH, she felt the steering wheel was more difficult. The contact stated that his wife was able to drive the vehicle back to the residence where he turned the vehicle off and on, and the power steering functionality returned. The contact stated that the failure was an intermittent failure. The contact stated that his wife was not aware of any warning lights being illuminated during the failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000. The contact stated that they have contacted several dealers as well as Ford about the issues.

The contact owns a 2011 Ford Escape. The contact stated while driving 40 MPH, the steering wheel became wobbly without warning. The contact took the vehicle to an independent mechanic and the steering knuckle was replaced. Two months after the repair, the contact attempted to make a right turn at a stop light, but the steering wheel failed to operate without warning. The contact drove straight onto a median due to the failure. The contact was able to restart the vehicle and drove to a dealer. The vehicle was then diagnosed with steering sensor failure. The manufacturer was notified of the failure and informed her that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 190,000.

While driving the vehicle the power steering assist failed, causing the vehicle to become difficult to steer. There was no warning light or other sign of a problem before the assist failed. Driver was able to safely pull the car over (with some difficulty) without incident, but the car was not safely derivable. Car was towed to dealer, where they tried to reset the sensor. Upon test driving the steering assist worked for a short time, and then failed again. Diagnosis was a sensor failure. Dealer replaced the steering column (including a new sensor). Cost of repair $2,125.07 including parts, labor, towing and sales tax. This car is registered in my wife's name (Rebecca A Staffel)

The contact owns a 2011 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the power steering gear needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The failure mileage was 146,918. The VIN was unavailable.

The contact’s grandmother owns a? 2011 Ford Escape. The contact stated that while his grandmother was starting the vehicle, the vehicle experienced a loss of power steering assist with the power steering assist warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the power steering assists sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately?142,000.

My steering got heavy and hard to turn. Loss of power steering. I had a diagnostic done and my Torque sensor in my steering is bad. I know there is already a recall on the 2011 Ford Escape, but my Vin number wasn't on the list. Thank you

I AM A 79 YEAR OLD DISABLED MAN WHEN I STOPPED AT TH SPOKANE VA HOSPITAL THE DRIVER'S DOOR WOULD NOT UNLOCK. I TRIED EVERYTHING I COULD AND COULD NOT UNLOCK THE DOOR.TO GET OUT.EVEN THE KEY IS ONLY AN ELECTRIC SWITCH THERE IS NO MECHANICAL WAY TO OPEN THE DOOR. IF I HAD BEEN IN AN ACCIDENT AND THE CAR WAS ON FIRE I WOULD HAVE DIED. AS IS I HAD AN EXTREMELY DIFICULT TIME CLIMBING OUT OF THE CAR. I DROVE TO A FORD DEALER TO SEE IF THEY COULD FIX IT BUT THEY TOLD ME IT WOULD BE TWO OR MORE WEEKS BEFORE THEY COULD HELP ME. I ASKED THEM IF I HAD TO STAY IN THAT CAR FOR ALL THAT TIME.

Loss of power steering while driving the vehicle. No warning the steering just goes out while driving. No inspection done by anyone but available to be inspected. Definitely puts our family at risk while driving.