2014 FORD ESCAPE Complaints

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 40 MPH, the message "Transmission Fault - Service Now" was displayed. The contact depressed the accelerator pedal, however, the engine only revved, and the vehicle was losing motive power. The contact pulled over, turned off, and restarted the vehicle however, after shifting to drive(D) the vehicle failed to respond. The vehicle was towed to an independent mechanic, and it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 165,000.

The Ecoboost engine in this year/model has a known defect with coolant intrusion into the #3 cylinder. At 83,000 miles the car reported cylinder 3 misfires and the mechanic said coolant was leaking from the head gasket....a known issue with these engines. He warned of catastrophic failure and the potential of an engine fire. He said Ford knows of this issue and recalled several models. My car has the engine issue that Ford knows about and needs to correct before an accident happens. In addition, the coolant does not seem to circulate correctly and when it does, it burns in the cylinder. The has overheated 3 times in the past month.

The contact owns a 2014 Ford Escape. The contact stated that while pulling out of the driveway at a very slow speed, the front passenger’s side door opened unexpectedly. The vehicle was stopped and while attempting to close the door, the door failed to latch as needed. The contact held the passenger’s side door while driving until the vehicle was parked in the garage. The vehicle was taken to an independent mechanic where it was diagnosed that there was a fractured door latch that needed to be replaced. The vehicle was not repaired. The contact believed that the failure was related to Manufacturer Recall: 16S30. The manufacturer was notified of the failure. The failure mileage was 140,000.

NHTSA Recall Number 16V643 After 3 attempts in 2 years, it is become evidential that Ford dealers are deliberately NOT willing to complete this recall for customer, probably because it takes too much time. [XXX]: rear left door latch failed. Call Robinson Brothers Ford, 11455 Airline Hwy, Baton Rouge, LA 70816, was told there is no parts, so I had to replace it by myself using part bought from Amazon. 1st attempt: 23-Feb-2023 to 27-Feb-2023 at Robinson Brothers Ford, 11455 Airline Hwy, Baton Rouge, LA 70816 Called weeks in advance in order to complete all recalls, and called few days earlier to confirm door latch, and was told they have spare parts so I left the car there. All recalls were completed except 16V643, and I was told they had no spare parts by shop representative. Register cell phone number with them for spare parts update and NEVER receive any update till now. 20-Oct-2024: front left door latch failed. 2nd attempt: on 21-Oct-2024 call AutoNation Ford Katy, 20777 Katy Fwy, Katy, TX 77450, the lady (Christina) told me they have no spare parts. 22-Oct-2024: once again, I replace the door latch by myself using spare parts bought from Amazon. 3rd attempt: on 23-Oct-2024: I drove by AutoNation Ford Katy, 20777 Katy Fwy, Katy, TX 77450, the exact the same shop I called 2 days ago, the service representative (Austin) check the inventory, found 1 set of spare parts, and promised me recall can be completed in 24 to 48 hours. When I pick up the car 50 hours later, the job is NOT even started for one door. As such, I officially file this claim to urge NHTSA to investigate what is the percentage completion for this recall for Ford? It takes me 2-3 hours to replace 1 door latch, that may be takes too time for dealer and therefore they chose to put the safety of customer at the lowest priority, and bet on customer running out of patience to replace by themselves, just like I have done, TWICE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Coolant leak occurred out of no where. Roughly 90,000 miles on my car, it's been well taken care of. With no warning, the engine overheated in a drive through. Checked the coolant, it was low and bubbling. Check engine light went on. Difficult to find where the leak is coming from, not sure if it is the water pump, hoses, coolant reservoir or radiator. I refilled the coolant and lost it all in a matter of 2 days. Looked it up and this is very common in Ford Escapes, they need to offer assistance on the matter.

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was parked on the driveway during nighttime, the contact's wife noticed a light underneath the front end of the vehicle. The contact discovered that the vehicle had caught on fire. The contact extinguished the fire using a water hose avoiding opening the hood to not expose the fire to oxygen. The contact's wife then also assisted in extinguishing the fire by using a fire extinguisher as the husband opened the hood and then used the water hose as well. The contact stated that the vehicle had been driven and then parked before the fire was experienced. The origin of the fire was unknown however the contact discovered that the valve cover was charred and melted. No fire report or police report was filed. No injuries were sustained. The vehicle was towed to the dealer; however, the vehicle had not been diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed of an unknown recall however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 151,000.

The contact owns a 2014 Ford Escape. The contact stated while driving at approximately 35 MPH, the "High Engine Temperature - Stop Safely" warning light was illuminated. The contact pulled over and waited for the engine to cool down to continue driving. The contact stated that the failure was intermittent but was a recurring failure. The contact checked the coolant level in the coolant reservoir and the coolant level was at the "minimum" mark; however, when the cap was opened on the reservoir, the coolant almost overflowed and then the level lowered. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the vehicle was experiencing coolant system failures. The engine sensor and thermostat were replaced. The vehicle was repaired. The contact stated that the engine overheating failure had reoccurred. The contact stated that prior to the recent failures the engine had been replaced in 2018. The manufacturer was informed of the failure. The failure mileage was 164,100.

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 40 MPH, the "Low Coolant" message was displayed on the instrument panel. No warning light was illuminated. The failure had occurred on several occasions and the contact consistently added coolant before driving the vehicle. The vehicle was taken to a dealer where it was diagnosed that there was a coolant leak; however, the location of the leak was unknown. The dealer stated that the heater hose assembly needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 159,450.

The contact owns a 2014 Ford Escape. The contact stated that while driving approximately 65 MPH, the vehicle started to lose motive power and failed to respond while depressing the accelerator pedal. Additionally, the contact noticed that there was smoke coming from under the hood of the vehicle. The contact pulled to the side of the road and discovered that there was fluid leaking from underneath the vehicle onto the ground. No further information was provided. The manufacturer and the local dealer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 163,000.

The contact owns a 2014 Ford Escape. The contact stated that while driving on the highway at approximately 45 MPH the vehicle began to make a loud winding and roaring coming from the rear-end of the vehicle. The contact put a new set of tires and replenished the rear end grease, however the vehicle continued to make this abnormal sound. The vehicle was taken to a local dealer where it was diagnosed. The contact was informed that they would need to replace the rear drive unit. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.