2011 FORD ESCAPE Complaints

THE FRONT SUBFRAME IS RUSTED OUT AND WILL NOT PASS THE PA STATE INSPECTION. THE CAR HAS UNDERCARRIAGE CORROSION PROBLEMS. WE JUST REPLACED THE MUFFLER PIPE FOR SIMILAR ISSUES LAST FALL. THEY CAR HAS BEEN DRIVING IN PA FOR LAST 9 YEARS AND SHOULD NOT BE HAVING THESE ISSUES. THE CAR HAS 89000 MILES. GODSHALLS AUTOMOTIVE CAN GET A USED PART AND LABOR TO FIX WILL BE $1100. THIS SHOULD BE LOOK AT AS A RECALL.

THE PROBLEM IS BRAKE LOSS IN REVERSE. IT HAPPENS INTERMITTENTLY AND INFREQUENTLY OVER THE PAST 7 YEARS. USUALLY WHEN BACKING OUT OF MY GARAGE AND CANNOT STOP IMMEDIATELY. THE PEDAL WILL BE ROCK HARD WHEN THIS HAPPENS AND AFTER A COUPLE OF SECONDS WILL DEPRESS AND BRAKES BACK TO NORMAL. SUMMER OR WINTER OR IN THE GARAGE THIS HAPPENS. I BROUGHT IT TO TWO DEALERSHIPS BUT THEY CANNOT FIND PROBLEM AS IT IS SO INTERMITTENT. IT SEEMS LIKE THE POWER ASSIST IS COMPLETELY GONE.

THE POWER STEERING HAS FAILED MULTIPLE TIMES. IT SEEMS TO HAPPEN WHENEVER I TAKE A HEAVY U-TURN. THE POWER STEERING GOES OUT AND AI HAVE NO CONTROL OVER MY STEERING. ACCORDING TO DEALERSHIPS THE POWER STEERING IS COMPUTERIZED, SO IS QUITE COSTLY TO FIX. BUT THIS IS A MAJOR SAFETY HAZARD WHEN DRIVING. THIS HAS HAPPENED ON CITY STREETS ONLY WHEN MAKING U-TURNS.

WHILE MAKING A RIGHT HAND TURN AT AN INTERSECTION PULLING OUT FROM A STOP SIGN. I WAS TURNING FROM A CITY STREET ONTO A HIGHWAY. THE POWER STEERING STOPPED WORKING MAKING THE VEHICLE HARD TO STEER AND ALMOST HITTING A STONE BARRIER BETWEEN THE LANES. THE VEHICLE WAS THEN PARKED AND TURNED OFF, AND LATER STARTED AND THE POWER STEERING HAD RETURNED. THIS WAS THE SECOND TIME THE POWER STEERING WAS LOST. THE FIRST TIME WAS ON A CITY STREET WHILE PULLING OUT FROM A PARKING SPOT AND VEHICLE WAS THEN PARKED. A SHORT TIME LATER THE VEHICLE WAS STARTED AND THE POWER STEERING HAD RETURNED. THIS HAS NOW HAPPENED A THIRD TIME WHILE BACKING OUT OF A PARKING SPOT THE POWER STEERING STOPPED WORKING , THE VEHICLE WAS PARKED AND SHUT OFF. IT WAS THEN LATER STARTED AND THE POWER STEERING HAD RETURNED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO HOOKED THE VEHICLE TO A CODE SCANNER AND FOUND THE CODE FOR THE POWER STEERING TORQUE SENSOR HAD MALFUNCTIONED.

WHILE DRIVING THE VEHICLE, THE POWER STEERING FAILED. I CONTINUED TO MY DESTINATION USING MANUAL STEERING AND PARKED THE VEHICLE. I COMPLETED MY ERRAND AND WHEN I STARTED THE VEHICLE THE POWER STEERING WAS WORKING. THE FOLLOWING DAY, I DROVE THE VEHICLE TO THE FORD DEALERSHIP WHERE MY WIFE BOUGHT IT TO HAVE IT CHECKED OUT BY THE SERVICE DEPARTMENT AND WAS TOLD THAT THE PROBLEM WAS WITH THE STEERING TORQUE SENSOR AND THAT IT SHOULD BE REPLACED. RATHER THAN REPAIR THE VEHICLE, WE TRADED IT IN FOR A NEW FORD ESCAPE.

WHEN THE VEHICLE IS ROLLING, THE RIGHT TIRE LOCKS UP AND STARTS SMOKING, THIS HAPPENS ALL THE TIME. MECHANIC CANNOT FIND IT TO FIX IT IF FIXABLE AND NOT A RECALL? I AM DRIVING CITY STREETS (IN VIRGINIA-SUBURBIA.

POWER STEERING ASSIT FAULT SINCE LAST RECALL IT HAS NEVER DISAPPEARED AND THE STEERING IS STIFF.

RECEIVED NOTICE OF RECALL IN DEC 2017, CALLED KENDAL FORD IN ANCHORAGE FOR SCHEDULING OF REPAIR. THE SERVICE DEPARTMENT STATED THAT THEY DID NOT HAVE THE PART NEEDED AND WOULD CALL WHEN IT CAME IN. OCTOBER 2018, CALLED KENDALL AFTER RECEIVING SECOND NOTICE. THE SERVICE DEPT. SAID THEY'D CALL WHEN IT CAME IN. KENDALL FORD SERVICE DEPT. 866-957-4040. THIRD NOTICE RCVD 7/12/2019. CALLED AGAIN AND, TERESA, STATED THEY'D CALL WHEN THE PART CAME IN. THREE YEARS TO GET A PART IS OUTRAGEOUS. THE FORD DEALER HAS DEMONSTRATED BEYOND ANY DOUBT THAT THEY DON'T CARE ABOUT RECALLS, UNABLE TO BE TRUTHFUL, AND HAVE NO CONCERN ABOUT ANYTHING BUT MONEY.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TRACTION CONTROL WARNING LIGHT AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS DRIVABLE HOWEVER, THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. A DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE APPROXIMATELY 50,000.

THE INSTRUMENT CLUSTER STARTED BY FLASHING ALL LIGHTS TO STAYING ON. THEN THE SPEED CONTROLS, SPEEDOMETER, RPM GAUGE, AND HEAT SENSOR WOULD NOT WORK. ON TOP OF ALL THIS. THE BRAKES BEGAN TO MAKE A CLICKING NOISE WHEN THIS ISSUE WOULD HAPPEN AND THE BRAKES WOULD ACT ROUGH. NO MECHANIC COULD FIGURE OUT THE PROBLEM UNTIL IT WAS TO LATE. THIS NEEDS TO BE BETTER KNOWN AND BETTER MANAGED.