2016 FORD ESCAPE Complaints

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving 25 MPH, she noticed white smoke coming from the exhaust. The driver pulled over into a gas station and called her husband to inform him of the failure and drove the vehicle to the dealer. The vehicle was taken a dealer and was inspected, and the technician became aware of a leak; however, the technician was unable to determine the location of the leak. The vehicle was then taken to another dealer where it was diagnosed with coolant leaking into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Technical Service Bulletin: 22-2229 (Eco boost 2.0L Engine Failures); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure and opened a case. The failure mileage was 132,000.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera image was upside down and the image was flickering. There were no warning lights illuminated or messages displayed. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25161000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact that the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 75,000.

The contact owns a 2016 Ford Escape. The contact stated while attempting to reverse, the rearview camera failed to display an image. The message “Camera Unavailable” was displayed. The contact stated that neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V161000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact requested a letter for the vehicle to be repaired; however, the manufacturer refused to assist. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 110,000.

The contact owns a 2016 Ford Escape. The contact stated while reversing, the rearview camera image was intermittently black; however, the pedestrian alert system sounded as designed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: RQ21002 (Back Over Prevention). The failure mileage was approximately 148,000.

The vehicle experienced multiple critical system failures within one week of purchase: Transmission failure (slipping, delayed shifting, and stalling during acceleration) Braking system malfunction (brakes jump or pulse when pressed, inconsistent stopping) Fluid leakage inside the cabin near the gas and brake pedals (believed to be either brake fluid or transmission fluid) The vehicle is currently undrivable and can be made available for inspection upon request. The vehicle became a severe safety hazard while I was operating it with my infant child in the car. The brakes were unresponsive and unpredictable, creating near-miss situations when trying to stop. The transmission failure caused stalling at intersections and hesitation when accelerating, putting me at risk of being rear-ended. The fluid leak near the pedals presents a possible fire hazard or the risk of further brake failure. I feared for my life and my child’s safety. The problem has not been confirmed by a mechanic yet because the dealership, Platinum Auto Sales in Arlington, VA, refused to take the vehicle back or inspect it after I reported the issues. I was dismissed when I returned to report the failures. I am currently seeking an independent inspection, but I want this formally documented as an urgent safety matter. I am in the process of filing reports with the Federal Trade Commission, state consumer protection, and local police regarding fraud and sale of a dangerous vehicle. I can make the vehicle available for inspection by NHTSA or a certified safety inspector. There were no warning lights or error messages at the time of purchase. The problems appeared within 24–48 hours of driving the vehicle: Difficulty shifting and hesitation when accelerating began almost immediately Brake issues and pedal fluid leakage appeared by Day 3 By Day 5, the vehicle became unsafe to drive altogether

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The vehicle was driven to the shoulder of the road and the contact turned off the vehicle. The vehicle was restarted and driven to the residence. The contact was aware of white smoke coming from the exhaust pipe with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the vehicle was scheduled to be taken to the dealer for an upcoming diagnostic test. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

We have 2016 Ford Escape Ecoboost 1.6L that has the very same issues as in the recall for the car but our vin number was not included in the recall. This car was taken to the Ford dealership for all services, recommend services, oil changes. I have all the receipts for this. In August of 2023 I took the car in for oil change and they said everything passed inspection. Copy of record to follow. Then in October of 2023 the transmission had error code and had to be towed to dealership. Was told transmission had to be replaced. Fords cost took to another transmission shop they verified transmission needed to be replaced. Paid 4,000 for it to be done. Then in December of 2023 another light came on in the car...check engine light...car again had to be towed to Ford dealership...this time engine needed to be replace at the cost of nearly 10,000 dollars...and then the most recent issue....turbocharge has blown seals with oil leak as told before...but not a totally different reason..for engine problems so with oil leak also need manifold replacement..these 2 things $6,140.50 plus the $17,755.88 for transmission and engine repair would cost $23.896.38. Something needs to be done about this Escape. I do not know why it was not included in the very limited recall that Ford issued for this call. But, it seems very obvious that it should be. The car new was $28,300.00. Please help....this car is in need of being replaced by Ford not repaired at this point since not included in the originally recall when as you can see certainly should have been. Let me know if there is anything that can be done by yall to help solve this issue.

Eco boost failure recommended replacement referred to a Ford dealership for service 1500.00 to 2000.00 for replacement

The contact's husband owns a 2016 Ford Escape. The contact stated while her husband was accelerating from a complete stop, the vehicle jolted and felt as if it was rear-ended. The contact stated that the vehicle failed to accelerate as intended and rolled forward. The driver was able to pull over to the side of the road. The driver turned off and restarted the vehicle, and resumed driving; however, the failure recurred after driving 100 ft. The vehicle was taken to an independent mechanic, where the failure was related to the transmission, and the driver was informed that it was a common failure. The mechanic informed the contact that the vehicle could not be serviced because the transmission was electric. The contact was referred to the dealer for assistance. The transmission warning light was illuminated. The vehicle was driven to the residence; however, the failure recurred increasingly while driving. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.

The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera was turning on and off continuously while driving. The contact stated that the failure was causing a distraction while driving. The contact stated that the back over prevention camera was inoperable while reversing. Additionally, the infotainment system was inoperable. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under recall, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.