2015 FORD ESCAPE Complaints

The contact's father owns a 2015 Ford Escape. While the owner was reversing, the message “No Signal” was displayed. In addition, the contact stated that the signal fluctuated. The vehicle was taken to the dealer, where it was diagnosed with rear-view camera failure. The contact was informed that parts were unavailable. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for service. The failure mileage was approximately 80,000.

I am hoping you can help me. I have a 2015 Ford Escape. It has 107,000 miles on it. I do the regular maintenance items as needed. Last Friday I was driving my car and my temperature gauge went to Hot and my Check Engine Light came on. It said to pull over and stop engine. I pulled over and let it cool down. I drove it home. My neighbor looked at it and said, that it needed coolant. There was not any coolant in the reservoir. He added 1 gallon of coolant to my reservoir. The next morning he added another gallon of coolant to my reservoir. I took my car to a garage to have it looked at. I was told, the coolant is leaking into my engine. And not to drive my car. Because it could stop at any minute and the engine would be done. Online I found a Ford Recall for 2013 to 2019 Ford Escape, Recall # 26S01. Coolant that leaks into the cylinder causing engine failure. And potential fire risk. The engine block heater may crack and develop coolant leak. Dealers will replace block heater free of charge. I called my dealership where I purchased the car. They are not a Ford dealership and advised I call a Ford dealership. I called a Ford dealership and gave them my VIN number. Was told my VIN number was not included in the recall. I was advised to call Ford. I called [XXX]. I was told my car VIN was not included in the recall. The VIN number determines which factory it was built and came from. I advised my year and diagnosis is what the recall is for. There was not anyone else to talk to. I asked this information to be sent to someone else. She advised, she will send it to Safety Office to review the recall. I was advised, I will probably not hear from anyone because there are so many recalls right now. I called Ford Customer Service [XXX] and was told the exact same thing, like a script was being told to me. I am Very Disappointed on how Ford is not handling my situation. I can't drive my car and forced to purchase a new car. This is my only vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed an error message. In addition, the contact stated that the failure was a persistent failure. The dealer was made aware of the failure. The contact was informed that the parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the image on the screen was scrambled, distorted, upside down, or blank. The failure mileage was 150,000.

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R), the rearview camera failed to operate as needed, with the message "Camera Not Available - See the Dealer" displayed on the instrument panel. The contact then received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

There is currently a recall on the 2015 Ford Escape. Ford has taken too long to make the new parts needed for the back up camera. This is a safety issue as it does check for blind spots. It's been more than 8 months since this recall started.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message "Camera not Available – See the Dealer" was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

The contact's daughter owns a 2015 Ford Escape. The contact stated that the camera was intermittently inoperable. The contact stated that the camera had become completely inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts for the recall repair were on backorder. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed with the transmission shifting from second to third gear, the vehicle was jerking, and the vehicle became inoperable. The vehicle was towed to an independent mechanic, and the contact was informed that the coolant level was low. The vehicle became inoperable when the engine temperature became overheated. The vehicle was towed to the dealer, and the vehicle was diagnosed with transmission failure. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000.