2014 FORD ESCAPE Complaints

Brought in vehicle for service. Was told the tires couldn’t be rotated because of “swollen lug nuts”. I would be responsible for replacing all 20 at a cost of around $180.00 for the parts. The dealership said if I should happen to get a flat tire, I would not be able to do it and the car would most likely need to be towed. I don’t think I should have to pay for this repair on an item so basic and so important. I have not had an issue until the dealer brought it to my attention. I spoke with Ford customer service and was told this is out of warranty and there was no way to escalate my concern at Ford.

The contact owns a 2014 Ford Escape. The contact stated while driving 25 MPH, the vehicle lost power steering functionality, and the steering wheel seized. There was no warning light illuminated. The contact veered to the side of the road. The vehicle was towed an independent mechanic, where it was diagnosed that the steering rack and pinion had failed and needed to be replaced. The vehicle was repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

While driving this vehicle in traffic, the engine began to fail causing the car to abruptly stall. During this incident, the engine light and low coolant indicator illuminated. Vehicles behind my car nearly slammed into the rear of my vehicle due to this engine failure. Upon inspection, two independent certified service centers confirmed engine coolant had been ingested into the cylinder block causing this engine to fail. Upon full investigation, numerous Ford Ecoboost engines have a manufactures defect on top of the cylinder head that causes this problem. This particular engine only has 52,000 original miles.

The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware of a leak underneath the vehicle. The vehicle was taken to the dealer, and the dealer discovered a coolant leak; however, the dealer was unable to determine the location of the leak. The contact was instructed to wait several weeks and then insert a dye to determine the source of the leak. The dealer insisted that a faulty sensor needed to be replaced because the engine temperature could not be determined. The sensors were replaced; however, the failure persisted. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

The power steering assist has begun to randomly stop working. It has happened 3 times. The first time it happened was as soon as I started the car to move it. I turned the car off and turned it back on and it worked. 5 starts later the same problem occurred and I was able to restart the car and it worked. Approximately 7 starts after that the power steering assist stopped working again, but this time it was not as soon as the vehicle was started. This time it went out mid turn as I began turning onto the road. Each time the warning came up on the dash after the steering became difficult. The power steering assist randomly going out while driving puts the safety of myself, my passengers, and other cars at risk for a crash from the sudden change in ability to steer the vehicle. At this time the vehicle has not been taken into a service center because it is not a consistent problem and if they don't find the problem on the first try they will charge a diagnostic fee to tell me that "everything is fine" or "we can't find the problem" and I am not willing to pay them money for no work. Once was a fluke, twice was a coincidence, three times is a problem that makes this vehicle unsafe to drive. Ford has had a recall on previous model years for this same issue.

Steering assist fault. Power steering freezes when car starts. Steering wheel is locked so you are stuck wherever you parked your car. Cannot turn wheels. Very finnicky youtube tutorials to get it “fixed” after 30+ minutes of restarting the vehicle. This is the second time this has happened to me in this car.

The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was in reverse, the backup camera image was displayed upside down, creating a visibility hazard for the driver. The local dealer and manufacturer were notified of the failure and informed the contact that a software update was needed to correct the failure. The vehicle was not yet repaired. The failure mileage was 200,000.

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the vehicle would shake without warning. The contact also stated that the coolant needed to be frequently replenished. The failure persisted and the contact stated that the vehicle was starting to hesitate while depressing the accelerator pedal. Upon investigation, the contact discovered that coolant was leaking into one of the cylinders. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed the vehicle lost motive power and the engine overheated, with the check engine warning light illuminated. The vehicle was able to restart on the third attempt; however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed as failure with the head gasket and the engine block. The contact was informed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer for a diagnostic test however, the result was undisclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Head gasket and coolant leak. Burning smell entering cabin. Issue comparable to recall 17S09