2015 FORD ESCAPE Complaints

I replaced the transmission in 02/2023. Then the bushing failed in 08/2023. Had it replaced at dealership (after paying $150 for diagnostic & $200 for towing.... Then the bushing failed again last Tuesday (XXX). Was told not longer covered by Ford despite it previously recalled. Then repaired again. Broke same night. $250 in towing.... repaired Saturday - yesterday. Now the bushing is out AGAIN today (sunday). This is ludicrous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Escape. The contact stated that while attempting to operate the vehicle, the transmission failed to shift out of neutral. No warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed that the axle became loosened. The vehicle was left at the local dealer for further diagnostic testing. In addition, the contact stated that the front wheel bearings were previously replaced at the same local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. The VIN was not available.

The contact called on behalf of their daughter who owns a 2015 Ford Escape. The contact stated that their daughter attempted to start the vehicle while parked, the vehicle shuttered and stalled, and then proceeded to start back up again, upon noticing the abnormality the vehicle was no longer used. The contact drove the vehicle to a local dealer where it was diagnosed that coolant was leaking into cylinder number two, and that the engine would have to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.

The contact owns a 2015 Ford Escape. The contact stated that the vehicle would leak coolant, and needed to be refilled consistently. The vehicle was taken to the local dealer where a hole in the coolant tank was discovered and replaced the tank, however, the coolant continued to leak and the engine warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed and advised that the Turbo engine eco boost failed and that the vehicle coolant was leaking into the engine. As a result, the engine needed to be replaced. The contact referenced NHTSA Campaign Number: 12V551000 (ENGINE AND ENGINE COOLING). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 136,000.

The contact owns a 2015 Ford Escape. The contact stated while driving at approximately 10 MPH, the vehicle became difficult to maneuver. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the steering assembly gear needed to be replaced. The vehicle was repaired. The contact did research and discovered NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.

The vehicle has coolant leaking into the cylinders. The dealership shows that it was due to overheating but the vehicle has not overheated. The dealership states that the engine needs replacement but is unable to verify any damage in the cylinders. The vehicle was taken in due to misfiring and the vehicle dying upon starting after a short period of time being turned off.

The contact owns a 2015 Ford Escape. The contact stated while driving approximately 50 MPH, the vehicle started losing motive power. There was an abnormal sound coming from the engine with the check engine warning light illuminated. The contact drove the vehicle to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the cylinder head, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 107,300.

The contact owns a 2015 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. After a visual inspection of the engine compartment, the driver observed that the coolant reservoir was abnormally low, prompting him to refill the coolant reservoir. The following day the driver observed white smoke coming from the exhaust prompting him to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant intrusion had damaged the engine. The contact was informed that the engine and turbocharger needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2229. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 115,000.

The contact owns a 2015 Ford Escape. The contact stated while her daughter was operating the vehicle, the check engine warning light remained illuminated. The vehicle lost motive power and stalled on several occasions. The vehicle was taken to an independent mechanic who diagnosed an engine misfire in cylinder #1 due to coolant intrusion into the engine. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was approximately 114,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the headlights became inoperable. The vehicle was not diagnosed or repaired. The contact stated that neither the VIN nor the vehicle was included in NHTSA Campaign Number: 15V861000 (EXTERIOR LIGHTING). The manufacturer was notified of the failure. The failure mileage was approximately 13,000.